Requesting a fees refund or credit for extraordinary circumstances

AUT wants to ensure you have access to all the support you need during study.

Before considering a withdrawal, we strongly advise you to contact the Student Hub, so they can discuss these support measures. They can also provide assistance on how to complete the ‘Fees Credit/Refund Application for Extraordinary Circumstances’ form.

An extraordinary withdrawal application will normally only be considered before the end of the study period that the withdrawal is requested for. In some cases, your application can be considered if you apply up to 12 months after the study period.

Domestic students​​

The following section is from the ‘Prot​ocol for Paym​ent and Refund of Fees’:

5.5.5 Extraordinary withdrawal from course(s)/programme of study

• (i) Under some circumstances the provisions of 5.5.4 may be overridden.
• (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
• (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
Complete the Fee Credit/Refund Application for Extraordinary Circumstances form
• (iv) The amount of any credit/refund will be assessed and approved by the Extraordinary Refunds Committee.​

International students

The following section is from the ‘Prot​ocol for Paym​ent and Refund of Fees’:

5.6.10 Extraordinary circumstances

• (i) Pro-rata refunds for International students may be granted by the Extraordinary Refunds Committee (under certain circumstances).
• (ii) Such circumstances may include, but are not limited to: serious illness, death, family crisis.
• (iii) Application for extraordinary withdrawal shall be made to the faculty and will require the specific approval of the Extraordinary Refunds Committee.
• (iv) A Fee Credit/Refund Application for Extraordinary Circumstances Form must be completed, and supporting information must be provided.
• (v) Any such refunds shall be at the sole discretion of the University.
• (vi) The amount of any refund will be assessed by the Admission and Fees Manager or nominee and approved by the Extraordinary Refunds Committee.

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