Student feedback: compliments, concerns and complaints

AUT is committed to providing excellent customer service. We genuinely want to hear from you and welcome your feedback and suggestions. We provide a number of ways for you to tell us about your experience at AUT, including formal surveys on your academic papers and programme(s), and on your experience of University services.

If you wish to make a formal complaint, there is a process available for students as detailed in the Academic Calendar.

You may seek support for this from the AUTSA Advocacy Team

However we always seek to resolve issues at a low-level whenever possible. We therefore encourage you to provide your feedback on the form below in the first instance.

Please select one of the following *
The file type must be pdf, word or jpg image. The file size must be no larger than 5MB.
Your details

What happens now?

  1. The Student Relations Manager will receive your feedback and will respond to you in due course.
    You can also email
  2. If the matter requires further investigation, the Student Relations Manager will inform you of this and continue to update you.