Quality Coordinator, New Zealand Health Group
Bachelor of Health Science in Health Management
He is making decisions to help people in need every day, says health management alumnus Mohamed Abdulkadir Mohamed who now works as a quality coordinator for the New Zealand Health Group, New Zealand’s largest network of healthcare providers.
“Our organisation provides care to thousands of New Zealanders who may have disabilities or vulnerabilities that require homecare support. I’m responsible for identifying and mitigating risks to ensure people get the care they need. Being able to help people in a positive way creates a sense of responsibility and joy for me.
“In this role, I’m tasked with assessing the severity of any incidents and installing preventatives to help our vulnerable clients. I’m also tasked with formulating resolutions in relation to any complaints from clients or District Health Boards, and responding to the Health and Disability Commission. I also engage in quality reassurance to make sure we’re following proper regulations and standards and implementing quality improvement initiatives.”
Inspired to make a difference
For Mohamed, the first step towards the rewarding career he has now was enrolling in AUT’s Bachelor of Health Science in Health Management.
“Studying health management enables you to develop a firm understanding of the New Zealand healthcare system and gives you the tools to analyse the current system. The degree encourages students to identify any areas for improvement and gives you the skillset to develop into a leader. Having the ability to include a minor like Business Management as part of your degree also gives you an understanding of how deeply business and healthcare are intertwined.”
He also enjoyed learning about healthcare at an international level and being able to connect his learning to his background, says Mohamed who was two when he arrived in New Zealand as a refugee from Somalia.
“During my studies I always connected what I learned in courses like disaster risk management and quality in the health sector to my own background. These courses inspired me to use my own nation, Somalia, as a case study and identify areas of improvement. Learning how robust and well thought-out the New Zealand healthcare system is gave me insights into what works well and how it could be incorporated in upcoming developing nations like Somalia.
“My programme leader Dr Jalal Mohammed’s research efforts of improving the Fijian healthcare sector have enlightened me and given me the determination to one day do the same in my own homeland.”
Invaluable workplace experience
Being able to complete workplace experience at the Accident Compensation Corporation (ACC) as part of the final year of his degree was a highlight for Mohamed who graduated at the end of 2020.
“During my final-year workplace experience, I was given the fantastic opportunity to learn how our biggest healthcare provider operates at a ground level. I worked at ACC’s Newmarket office where I was mentored and given a chance to display my learnings in a practical real environment. This helped me develop confidence in myself and strengthened my passion for working in the healthcare sector.”
In his role now, he constantly draws on the skills he developed throughout his time at university.
“I was very proud to enter the workforce with a solid foundation of knowledge that has helped me in my role. The courses I studied at AUT are imperative in my line of work, particularly concepts like quality assurance and health law. I apply these every day.”