When you arrive at AUT (international students)

We can help answer your questions and give you advice when you arrive at AUT University in Auckland, New Zealand.

AUT abides by the Code of Practice for the Pastoral Care of International Students

The Code sets out minimum standards of advice and care that you can expect and provides a procedure that you can follow if you have concerns about the treatment you receive from us or an AUT registered agent.

For further information on the Code of Practice refer to their website.

Code of Practice website

Complaints

iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.

It is important that you have raised any complaint with AUT using the Student Feedback Form before engaging iStudent.

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