Contacts for international students at AUT
Find out who to contact if you’re an international student at AUT and need any help while you’re studying with us.
AUT Student Hub
There’s an AUT Student Hub on each campus and it’s the one place to go for: ID cards, fees and financial support, enrolment matters, graduation, talking to faculties, visa or immigration matters or personal needs. They will either resolve your need on the spot or put you in touch with the right person to help you.
AUT Student Hub
Contact the Student Hub
Email: studenthub@aut.ac.nz
Phone: 0800 288 864 (Freephone within NZ) or +64 9 921 9779 (if you’re outside NZ)
Postgraduate research support
As a postgraduate research student, you’re supported by the dedicated team at the Graduate Research School. They offer resources including postgraduate study spaces, forms, contacts and development information. Graduate researchers can also make use of the support services offered to all AUT students.
Graduate Research School support and resources
International student representation
AUTSA is your student association, independent from AUT, who elect students each year to the Student Representatives Council (SRC).
One of these student representatives is the AUTSA international affairs officer whose role is to get feedback from international students and keep the Student Representative Council informed of your perspective and relevant issues. They can also connect you with student clubs and activities.
Emergency contact (after hours)
Outside of normal working hours if you need our help, call our after-hours phone number (for emergencies)
24/7 Support: 0800 AUT SAFE (288 7233) and +64 9 921 9997 - for emergencies only
In the event of a medical emergency or threat to your life you should first call 111.
Complaints and feedback
iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.
It’s important that you’ve raised any complaint with AUT using the Student Feedback Form before engaging iStudent.