Retail supervisor
Also known as
Work environment
- Usually work regular business hours but may work part time, including evenings and weekends
- Usually work in offices and shops
- Need to be reliable, lead others and communicate well
Salary information
Typical tasks
- Supervise retail workers
- Train staff to do their jobs
- Create staff work schedules
- Monitor store sales performance
- Make sure products look presentable
- Organise store promotions and displays
- Make sure store standards are met
- Help customers with problems
- Answer customer questions
Outlook
Retail is becoming increasingly digital, with businesses combining in-store, online and mobile shopping experiences. In New Zealand and around the world, retailers are using data analytics, artificial intelligence and automation to better understand customer preferences and improve operations. Customer experience, convenience and flexible shopping options remain important drivers of change across the sector.
What employers and industry want in graduates
- Leadership and team coordination skills
- Strong customer service and communication skills
- Ability to manage competing priorities
- Problem-solving and decision-making ability
- Confidence using retail technology and systems
- Organisation and attention to detail
AUT programmes
The above is a suggestion only and a starting point. You may need to meet other criteria or take additional steps to work in this career.
Content is reviewed by our experts, but information can change over time. Some content is created with AI support.
This data is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahtu.govt.nz) and used under the CC BY 4.0 licence. Some of the information has been modified by AUT. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this data.