Loan officer

Loan officers interview applicants to collect personal and financial information to complete loan applications.

Also known as

Lending officer, lending administrator, loan clerk

Work environment

  • Usually work regular business hours
  • Usually work in offices and may travel locally
  • Need to be methodical, accurate and communicate well

Salary information

MOST COMMON
UPPER
LOWER
$50K-$160K 50000

Typical tasks

  • Interview customers about their loan needs
  • Collect customer personal and financial information
  • Assess loan applications
  • Prepare loan forms and documents
  • Determine the value of assets
  • Keep customer loan records updated
  • Tell customers about loan decisions
  • Write letters and loan documents
  • Organise loan information and paperwork

Outlook

The lending sector is evolving as digital tools make it easier for customers to access financial services and compare lending options. In New Zealand, housing markets, business investment and economic conditions continue to influence lending activity. Globally, financial institutions are adopting data analytics, automation and online services to improve customer experiences and support more informed lending decisions.

What employers and industry want in graduates

  • Strong customer service and relationship-building skills
  • Ability to analyse financial information
  • Clear communication and explanation skills
  • Good judgement and decision-making ability
  • Attention to detail and accuracy
  • Professional and ethical approach to lending

AUT programmes

The above is a suggestion only and a starting point. You may need to meet other criteria or take additional steps to work in this career.

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This data is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahtu.govt.nz) and used under the CC BY 4.0 licence. Some of the information has been modified by AUT. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this data.