Amber Hitchens
Partnership Counsellor – Graduate, Youthline
Bachelor of Health Science in Counselling
The people were the highlight of her time at AUT, says Amber Hitchens who studied a Bachelor of Health Science in Counselling.
“I’ve been challenged in ways I never imagined, alongside my amazing cohort, which has been essential for my growth and development as a counsellor and as a person. I thoroughly enjoyed the degree and felt consistently supported by the counselling lecturers, which made my learning experience incredibly rewarding.
“The lecturers were well-organised and creative, which made learning engaging and enjoyable. Dr Joanne Blackett in particular was an invaluable support during my final year in the degree. I connected with her through our reflexivity group, where she generously shared her knowledge and experience. She is an inspiring academic whom I greatly admire and look up to.”
Graduating was the greatest reward for her.
“I never imagined that earning a degree would be possible, as university was never an option I had considered. I initially chose this degree with the goal of joining the police force, believing that the people skills I would develop through the course would be valuable in that career. However, as I immersed myself in the programme, I discovered a passion for therapy and supporting others. I’m incredibly proud of myself for persevering through any challenges, working hard throughout the programme and seeing my passion grow; a dedication that is reflected in my grades.”
Supporting young people
Now working at Youthline, Amber loves being able to use her counselling skills to support young people through phone, video and face-to-face sessions, using client-centred and trauma-informed approaches.
“I assist with crisis support, safety planning and referrals, while working under professional supervision engaging in reflective practice, documenting sessions and participating in ongoing personal and professional development to ensure the best outcomes for our clients.
“I enjoy the opportunity to engage with people of all ages and backgrounds. Every client has a unique story, with their own strengths and challenges. I’m often humbled by the vulnerability clients show in trusting me with some of their most difficult life experiences. I welcome the chance to support and work alongside youth navigating a complex world, and seeing their growth and positive change is what motivates me to continue in this line of work.”
She says she constantly draws on the skills she developed throughout her studies.
“I’m applying the skills and knowledge from AUT to make a meaningful difference in my organisation and the wider industry by staying curious, adaptable and working collaboratively with colleagues. I use critical thinking to solve complex issues, and identify and challenge unethical practices, while striving to uphold high professional and ethical standards. I’m committed to ongoing learning and reflection, seeking opportunities to improve my practice, support others, and contribute positively to the field of counselling and youth support.”
Advice for other students
Amber – who graduated from AUT at the end of 2025 – has some great advice for other students.
“My advice for future AUT graduates is to stay comfortable being uncomfortable, because that’s where the real growth and change happen. Trust your intuition, especially when working with vulnerable people.”
Make the most of student life, she adds.
“Embrace the opportunities university life offers and don’t forget to have fun along the way!”
