Mediator
Also known as
Work environment
- Usually work regular business hours but may work extra hours
- Usually work in offices, and may travel locally and nationally
- May do emotionally demanding work
- Need to be organised, responsible and communicate well
Salary information
Typical tasks
- Mediate personal and workplace conflicts
- Make decisions in legal cases
- Conduct hearings to investigate legal issues
- Meet with people involved in legal disputes
- Research legal materials to help decision making
- Interview people to understand their problems
- Maintain communication between two parties in dispute
- Authorise payments to settle disputes
Outlook
Alternative dispute resolution is becoming increasingly important as organisations and communities seek cost-effective ways to resolve disagreements. In New Zealand and internationally, mediation is used across business, employment, family and community settings. Greater awareness of collaborative problem-solving and increased use of online dispute resolution platforms are influencing how mediation services continue to develop.
What employers and industry want in graduates
- Strong listening and communication skills
- Ability to remain impartial and objective
- Problem-solving and negotiation skills
- Empathy and relationship-building abilities
- Understanding of conflict resolution processes
- Professionalism and sound judgement
AUT programmes
The above is a suggestion only and a starting point. You may need to meet other criteria or take additional steps to work in this career.
Content is reviewed by our experts, but information can change over time. Some content is created with AI support.
This data is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahtu.govt.nz) and used under the CC BY 4.0 licence. Some of the information has been modified by AUT. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this data.