Insurance claims officer
Also known as
Work environment
- Usually work regular business hours but may be on call and work evenings or weekends
- Usually work in offices but may travel locally
- Need to be methodical, make decisions and communicate well
Salary information
Typical tasks
- Review insurance claims
- Check claim details for accuracy
- Gather information and supporting documents
- Calculate claim costs and payments
- Enter claim information into computer systems
- Prepare insurance forms and documents
- Discuss claims with customers
- Send claim information and updates
- Keep claim records up to date
- Process claim payments and transactions
Outlook
The insurance sector is evolving as organisations respond to climate-related events, changing customer expectations and new technologies. In New Zealand, insurers continue to modernise claims processes and improve service delivery. Globally, automation, artificial intelligence and digital platforms are helping streamline routine tasks, while complex claims continue to require careful assessment and customer support.
What employers and industry want in graduates
- Strong attention to detail
- Good judgement and decision-making skills
- Clear and professional communication
- Customer-focused approach
- Ability to manage information accurately
- Problem-solving and organisational skills
AUT programmes
The above is a suggestion only and a starting point. You may need to meet other criteria or take additional steps to work in this career.
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This data is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahtu.govt.nz) and used under the CC BY 4.0 licence. Some of the information has been modified by AUT. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this data.