Information technology helpdesk and support technician
Also known as
Work environment
- Usually work regular business hours but may work shifts
- Usually work in offices
- Need to be methodical, solve problems and communicate well
Salary information
Typical tasks
- Fix computer and software problems
- Help people with computer issues
- Set up computers and other devices
- Check internet and network connections
- Update and install new software
- Reset passwords and unlock accounts
- Explain how to use software programs
- Test systems to find faults
- Record and track computer issues
- Send issues on to experts
Outlook
As organisations rely more on digital tools, cloud services and remote ways of working, technical support remains important. In New Zealand, businesses continue to invest in reliable technology and cybersecurity. Globally, automation and artificial intelligence are changing how support services operate, with many routine tasks becoming automated while more complex technical issues still require human expertise.
What employers and industry want in graduates
- Strong troubleshooting and problem-solving skills
- Patience and customer-focused communication
- Ability to explain technical issues clearly
- Good organisation and attention to detail
- Adaptability when learning new technologies
- Ability to stay calm under pressure
AUT programmes
The above is a suggestion only and a starting point. You may need to meet other criteria or take additional steps to work in this career.
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This data is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahtu.govt.nz) and used under the CC BY 4.0 licence. Some of the information has been modified by AUT. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this data.