Accommodation manager
Also known as
Work environment
- Usually work irregular and long hours, including evenings and weekends
- Usually work in hotels, motels, lodges and resorts and may travel locally
- Need to lead others, solve problems and communicate well
Salary information
Typical tasks
- Manage accommodation bookings
- Supervise reception, room service and housekeeping activities
- Supervise bars and restaurants
- Enforce alcohol and gaming laws
- Plan events for bars and restaurants
- Recruit, train and manage staff
- Monitor quality of food preparation and service
- Resolve customer complaints and problems
- Make sure heath and safety standards are met
Outlook
New Zealand’s accommodation sector is rebuilding as tourism continues to recover and visitor expectations change. Hotels, lodges and other providers are focusing more on digital booking systems, sustainability, quality guest experiences and efficient operations. Global travel trends, including demand for personalised service and eco-conscious stays, are also shaping the industry. Growth is positive but can vary by region, season and wider economic conditions.
What employers and industry want in graduates
- Strong customer service and communication skills
- Ability to lead teams and solve problems calmly
- Good organisation, planning and time management
- Confidence using booking, payment and reporting systems
- Understanding of budgets, costs and daily operations
- Awareness of cultural differences and visitor expectations
AUT programmes
The above is a suggestion only and a starting point. You may need to meet other criteria or take additional steps to work in this career.
Further study options
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This data is sourced from the Tertiary Education Commission through the Tahatū Career Navigator website (www.tahtu.govt.nz) and used under the CC BY 4.0 licence. Some of the information has been modified by AUT. TEC has not approved, endorsed or tested these modifications. TEC will not be held accountable for any errors within this data.