Fee refunds

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution.

The following information is a guide. To see our full fees and refunds protocol refer to the AUT Calendar section on Payment and Refund of Fees.

Payment and Refund of Fees (AUT Calendar)

Domestic students: requesting a fee refund

  • Email the required documents (in PDF format) to fmanagem@aut.ac.nz
    - don't forget to include your student ID number and full name in the subject line of your email
  • Remember to include printed confirmation of your bank account details, showing account holder name and account number (eg bank statement or deposit slip)
  • If you require the refund to be made to a third party then include printed confirmation of the third party's bank account details (eg bank deposit slip) and remember to sign the form authorising this
  • Bring the completed form to the Student Hub
  • Mail the completed application form to: University Enrolments Office, Auckland University of Technology, Private Bag 92006, Auckland 1142

Download the Fee Refund Form

  • Refunds are paid directly into a bank account - we don't issue cheques
  • Refunds can take up to 14 days to appear in the nominated bank account
  • Refunds to Study Link are automatically identified by AUT - you don't necessarily need to do anything

To change your programme of study you need:

  • Faculty approval for both the withdrawal from one programme and acceptance into another
  • If approved, the faculty will notify Student Administration of the change
  • Student Administration will update your student record and send you a revised invoice, which will result in an amount payable, refundable or no charge
  • There may be an administration charge of $10 per paper within the programme that you’re withdrawing from

If you withdraw from individual papers or your whole programme of study, the following rules apply to fees:

Change of application

Refund

Admin charge

Result recorded

Completed less than 10% of paper duration

100%

Nil

No result recorded

Completed between 10% and 75% of paper duration

Nil

Nil

Withdrawn result recorded

After 75% of paper
duration completed

Nil

Nil

Did not complete result recorded

The following criteria for NZQA external examinations or assessment/moderation refunds apply:

Date of course amendment request

Refund due

Before paper commences

100%

After paper commences

90%

You will receive a full refund of your registration fee if you withdraw before the fee is forwarded, or if NZQA refunds you because you have hooked-on elsewhere.

You will receive a full refund of any registration or credit fees paid for unit standards unless that money has already been forwarded to NZQA. If you withdraw after this process has taken place, you will need to contact NZQA directly.

To transfer to another tertiary institution you need to:

  • Make an application to your faculty
  • State your reasons for transfer
  • Supply proof of acceptance from the new institution

Any refund will be calculated on a 'pro rata' basis dependent on the length of course. There is a charge of $50 for this service.

International students: requesting a fee refund

To change your programme of study you need:

  • Faculty approval for both the withdrawal from one programme and acceptance into another
  • If approved, the faculty will notify Student Administration of the change
  • Student Administration will update your student record and send you a revised invoice, which will result in an amount payable, refundable or no charge
  • There may be an administration charge of $10 per paper within the programme you’re withdrawing from

To transfer to another institution you must:

  • Prove that you have satisfied the Immigration New Zealand requirements regarding your visa; and
  • Have a valid of offer of place from the institution you want to transfer to

Date of refund request

Enrolment status

Refund due

Administration charges

Academic result

More than 7 days before the start of the paper

Cancellation

100% (less administration charges)

NZ$300

No result recorded

From 7 days prior to the start of the paper  and less than 10% of the paper duration completed

Cancellation

90% (less administration charges)

NZ$300

No result recorded

From 10% of the paper duration completed  and up to 75% of paper duration completed

Withdrawal

Nil

Nil

Withdrawn result recorded

After 75% of paper duration completed

Withdrawal

Nil

Nil

Did not complete result recorded

To withdraw from individual papers you must:

  • Prove to AUT that you have satisfied the Immigration New Zealand requirements regarding your visa

Date of refund request

Enrolment status

Refund due

Administration charges

Academic result

More than 7 days before the start of the programme

Cancellation

100% (less administration charges)

The greater of: $NZ50; or $NZ10 per paper

No result recorded

From 7 days prior to the start of the programme and less than 10% of the programme duration completed

Cancellation

90% (less administration charges)

The greater of: $NZ50; or $NZ10 per paper

No result recorded

From 10% of the programme duration completed  and up to 75% of programme duration completed

Withdrawal

Nil

Nil

Withdrawn result recorded

After 75% of programme duration completed

Withdrawal

Nil

Nil

Did not complete result recorded