Fee refunds

You may be entitled to a refund if you change your programme of study, withdraw from your programme or transfer to another institution. If you haven't paid your fees yet and need to change your application to study at AUT, you still need to withdraw from your programme as you will remain liable for your fees.

The following information is a guide. To see our full fees and refunds protocol refer to the AUT Calendar section on Payment and Refund of Fees.

Payment and Refund of Fees (AUT Calendar)

Domestic students: requesting a fee refund

If you withdraw from individual papers or your whole programme of study, the following rules apply to fees:

Change of application

Refund

Admin charge

Result recorded

Completed less than 10% of paper duration

100%

Nil

No result recorded

Completed between 10% and 75% of paper duration

Nil

Nil

Withdrawn result recorded

After 75% of paper
duration completed

Nil

Nil

Did not complete result recorded

If you have not yet paid your fees

If you have enrolled in a programme of study but have not yet paid your fees, you will remain liable for your fees unless you withdraw before the end of the refund period outlined above.

  • Email the required documents (in PDF format) to feesandenrolments@aut.ac.nz and don't forget to include your student ID number and full name in the subject line of your email
  • Remember to include confirmation of your bank account details, showing account holder name and account number (like a bank statement or screenshot of account details)
  • You can also submit the completed form and required documents to the Student Hub

Download the Fee Refund Form

  • Refunds are paid directly into a bank account
  • Refunds can take up to 14 days to appear in the nominated bank account
  • Refunds to StudyLink are automatically identified by AUT - you don't necessarily need to do anything
  • To change your programme of study, please contact the Student Hub and one of the advisors will update your student record and send you a revised invoice Offer of Place, which will result in an amount payable, refundable or no charge.

To transfer to another tertiary institution you need to:

  • Make an application to your faculty
  • State your reasons for transfer
  • Supply proof of acceptance from the new institution

Any refund will be calculated on a 'pro rata' basis dependent on the length of course.

International students: requesting a fee refund

To transfer to another institution you must:

  • Prove that you have satisfied the Immigration New Zealand requirements regarding your visa;
  • Have a valid of offer of place from the institution you want to transfer to

Date of refund request

Enrolment status

Refund due

Administration charges

Academic result

More than 7 days before the start of the programme

Cancellation

100% (less administration charges)

NZ$300

No result recorded

From 7 days prior to the start of the programme and less than 10% of the programme duration completed

Cancellation

90% (less administration charges)

NZ$300

No result recorded

From 10% of the programme duration completed  and up to 75% of programme duration completed

Withdrawal

Nil

Nil

Withdrawn result recorded

After 75% of programme duration completed

Withdrawal

Nil

Nil

Did not complete result recorded

If you have not yet paid your fees

If you have enrolled in a programme of study but have not yet paid your fees, you will remain liable for your fees unless you withdraw before the end of the refund period outlined above.

  • Email the refund form and required documents (in PDF format) to feesandenrolments@aut.ac.nz and don't forget to include your student ID number and full name in the subject line of your email
  • Ensure Refund form section 4 (if payment remitted from any NZ bank account and section 5 (if payment remitted from overseas bank account) are completed in full
  • Remember to provide confirmation of your bank account details, showing account holder name and account number (like a bank statement or screenshot of account details)
  • You can also submit the refund form and required documents to the Student Hub

Download International Student Refund Form

To change your programme of study you need:

  • Faculty approval for both the withdrawal from one programme and acceptance into another
  • If approved, the faculty will notify AUT Admissions of the change.
  • AUT Adminssions will update your student record and send you a revised Offer of place, which will result in an amount payable, refundable or no charge
  • You will need to apply for a new student visa

To withdraw from individual papers you must:

  • Prove to AUT that you have satisfied the Immigration New Zealand requirements regarding your visa

Date of refund request

Enrolment status

Refund due

Administration charges

Academic result

More than 7 days before the start of the paper

Cancellation

100%

The greater of: $NZ50; or $NZ10 per paper

No result recorded

From 7 days prior to the start of the paper and less than 10% of the paper duration completed

Cancellation

90%

The greater of: $NZ50; or $NZ10 per paper

No result recorded

From 10% of the paper duration completed  and up to 75% of paper duration completed

Withdrawal

Nil

Nil

Withdrawn result recorded

After 75% of paper duration completed

Withdrawal

Nil

Nil

Did not complete result recorded

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