Case manager

Case manager

Case managers work with individuals and families to help them overcome hardship and access social services and support.

Also known as

Welfare worker

AUT programmes

Work environment

  • Usually work regular business hours
  • Usually work in offices, but may also travel locally
  • May do emotionally demanding work
  • Need to be responsible, communicate well and work well under pressure

Typical tasks

  • Provide emergency help in crises
  • Help people find or return to work
  • Assist with housing and financial support
  • Support prisoners with treatment and programmes
  • Make plans for clients after prison release
  • Teach life skills
  • Assist clients with insurance claims
  • Attend court and give evidence
  • Write reports and case notes

Salary information

$58K-$101K
LowerMost commonUpper
$58K$68K-$86K$101K

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