Our counselling and mental health services

We offer free counselling services and mental health support to all AUT students based in New Zealand. Sessions are confidential and delivered by professional counsellors and mental health advisors.

One-on-one appointments

Counselling sessions

Counselling is a process of privately talking through anything that is concerning you. Counsellors provide a practical and solution-focused counselling approach to student concerns.

You can talk about a range of issues, whether they're personal, study-related or in other areas of your life. This includes:

  • ​​Relationships
  • Difficulty with strong moods (like depression, anxiety, stress, loss and grief)
  • Behaviours that cause problems (like addictions, irregular eating or sleeping)
  • Identity
  • Concerns about personal safety
  • Life events that impact on your wellbeing

Mental health support

If you're concerned about your mental health, support is available with a mental health advisor. They offer practical advice and if you need other services, they can liaise with them to meet your needs. Students can refer themselves; a formal mental health diagnosis isn't necessary to access this service. ​

If your situation involves a mental health crisis:

  • ​​Phone 0800 800 717 (Community Mental Health Urgent Response Team)
  • Phone 111 (Police, Ambulance)

Join a group workshop

In addition to one-on-one appointments, we also facilitate a range of group workshops.

Currently these include:

  • Postgrad Students Wellness Toolkit
  • A monthly drop-in for discussion on common issues and concerns for postgrad students.

For details email counselling@aut.ac.nz

Making an appointment with us

You can make a free face to face, phone or video appointment with an AUT counsellor or mental health advisor. Talk to us about your appointment needs so we can ensure you have the appropriate booking.

Making appointments

You can also call or text 1737 for free any time of the day or night to speak to a trained counsellor.

Videos and resources from our team

In these videos, AUT counsellors discuss how you can maintain your wellbeing when balancing study and life demands. Hear how stress and anxiety affect us, and what strategies you can use to manage these emotions.

Book an appointment

AUT students can make a free face-to-face, phone or video appointment with a counsellor or mental health advisor.


Contact us

General enquiries
Phone: +64 9 921 9292
Email: counselling@aut.ac.nz

City Campus: Level 2, WB Building
North Campus: Level 2, AS building
South Campus: MB107b

Lifeline 24 Hour Support:
0800 543 354
Central Auckland Crisis Team:
0800 800 717

Feedback or questions
Email the manager directly if you have feedback, complaints, compliments, questions or ideas: peter.shimwell@aut.ac.nz

Meet our team

Counselling Team 2023

Find out more about our experienced and caring counsellors and mental health advisors.


After hours mental health support

  • ​​Central Auckland Crisis Team: 0800 800 717
  • North Shore Crisis Team: 09 487 1414
  • South Auckland Crisis Team: 0800 775 222
  • West Auckland Crisis Team: 09 822 8500
  • Lifeline- 24 hour telephone counselling service: 09 522 2999 or 0800 543 354​

Is your wellbeing affecting your studies?

If your ability to attempt or prepare for an assessment is affected by circumstances beyond your control, you may be able to apply for special consideration. Find out more about what a special consideration is, and when and how to apply for one.

Special consideration