Te urupare a ngā ākonga: ngā māharahara, ngā whakaaro me ngā mihiStudent feedback: concerns, suggestions and compliments

We value your feedback – it helps us make things better for you. Whether you want to give feedback, raise a concern or make a formal complaint, you can share your thoughts by filling in one of the forms below and we’ll get back to you as soon as we can.

Your input is valuableHe taonga te kōrero a te ākonga

Choose the form that best fits what you need – feedback for suggestions or compliments, or the concern/complaint form if something needs to be addressed.

Need help with something urgent or specific?

• Appealing a grade or mark: appealing your final grade or result
• Special consideration for an assessment: special consideration for an assessment or contact your course coordinator
• Urgent safety concerns: if you or someone else is in danger or at risk of harm, call 111 immediately and contact AUT Security and Emergency Management on 0800 AUT SAFE (0800 288 7233)
• Support after a harmful incident: harm support and disclosure

Support and advocacyTautoko me te tōtika

If you need help to share a concern or make a complaint – or just want someone in your corner – support is here for you!

AUTSA Advocacy works independently from AUT, so they can offer free, confidential advice and advocacy from a different perspective. Email advocacy@autsa.org.nz

You can also reach out to:

• Pou Māori
• Vā Pasifika
• Disability Support Services (they can also help if you have any access needs in submitting this form)
• Postgraduate support
• Mental health support

If your concern isn’t resolved through AUT’s process, you can contact Study Complaints Ngā Amuamu Tauira – an independent service. Most external organisations will only review your complaint after AUT has had the chance to respond, so start with the student feedback form on this page before engaging Study Complaints.