Information technology helpdesk and support technician

Also known as

Desktop support technician, information systems technician, computer systems technician, IT customer support officer, network support technician, IT helpdesk technician

AUT programmes

• Diploma in Computer and Information Sciences
• Bachelor of Computer and Information Sciences

Work environment

• Usually work regular business hours but may work shifts
• Usually work in offices
• Need to be methodical, solve problems and communicate well

Typical tasks

• Fix computer and software problems
• Help people with computer issues
• Set up computers and other devices
• Check internet and network connections
• Update and install new software
• Reset passwords and unlock accounts
• Explain how to use software programs
• Test systems to find faults
• Record and track computer issues
• Send issues on to experts

Salary information

Tips from AUT graduates

Outlook

What employers and industry want in graduates

Further study options