Concierge

Also known as

Visitor attendant, guest services agent, customer services agent

AUT programmes

• Bachelor of International Hospitality Management

Work environment

• Usually work regular business hours but may work evenings or weekends
• Usually work in hotels, apartment buildings and retirement villages and may travel locally
• Need to be organised, responsible and communicate well

Typical tasks

• Provide patrons with directions to locales or attractions
• Arrange services or reservations for patrons
• Provide attraction or event information to patrons
• Deliver items
• Arrange delivery of goods or services
• Order materials, supplies, or equipment
• Handle luggage or other possessions for patrons
• Organise recreational activities or events
• Perform administrative or clerical tasks
• Sell products or services

Salary information

Tips from AUT graduates

Outlook

What employers and industry want in graduates

Further study options

• Master of International Hospitality Management