Club Signature Manager, SO/ Auckland
Bachelor of International Hospitality Management in Event Management and Human Resources
Her favourite part of her job is getting to know regular guests and building individual relationships with them, says Rebecca Bunn who now manages Club Signature at SO/ Auckland.
“I’m responsible for the daily operations of Club Signature, which is the hotel’s executive lounge. As Club Signature is the most exclusive outlet within the hotel, it’s imperative that the services we provide are of the highest standards. My role involves managing our team and ensuring our guests have the best possible experience.”
She is proud of being part of the pre-opening team for SO/ Auckland, which opened at the end of 2018.
“During this experience, I was able to see the hotel during the construction phase and then I was a part of the amazing team that brought it to life and made it into the luxury hotel it is today.”
Finding her path
Her studies at AUT helped her find her own path in life, Rebecca says.
“I chose this degree because when I finished school, I was really interested in event management and AUT had the best reputation for the programme I was interested in. I had my heart set on the event industry; however, through the different experiences I had at AUT and in the workforce, I found that hotels were where I wanted to be.”
The many experiences her time at AUT offered her were among the highlights of Rebecca’s studies.
“One of the highlights for me was being able to gain practical experience in AUT’s Four Seasons Restaurant, as this is where I developed an interest in the wider hospitality industry. I also had the opportunity to study abroad for a semester, which was one of the best experiences I could ever imagine.”
The skills to succeed
She constantly draws on the skills she developed throughout her AUT degree in her career now, Rebecca says.
“AUT helped me develop many technical skills that I use daily, whether that be time management and forward thinking from my event management papers, or the people management skills from my human resources papers.”
However the biggest skill her time at AUT taught her was how to connect with people, she says.
“The skills I use most in my career now are not the ones I learned through my assignments and tasks, but those I developed by speaking to lecturers about their careers and by meeting people from so many different walks of life that I would never have the opportunity to meet in my day-to-day life.”