Cassie Abel

Cassie Abel

Concierge, Residences at The Little Nell, Aspen, Colorado, USA
Bachelor of International Hospitality Management in Event Management

Moving abroad and starting a career in her chosen field has been a huge achievement, says hospitality alumna Cassie Abel who is now a concierge at the Residences at The Little Nell in Aspen; Colorado’s famous ski resort.

“I get to interact with different people from all over the world every day, and help make their vacation in Aspen special and memorable. As a concierge, it’s my responsibility to assist guests well before they arrive as well as being their main point of contact to assist with whatever they may need during their stay.

“Our concierge team organises different activities, transportation, dining reservations, spa appointments and any other arrangements for each guest’s trip to Aspen. We also work with other departments including housekeeping, valet and engineering to complete guest requests and manage general hotel operations. I love that no two days in this role are ever the same and I’m constantly challenged.”

Choosing AUT
It was a recommendation from hospitality industry professionals that first encouraged Cassie to come to AUT to study the Bachelor of International Hospitality Management.

“I chose this degree because I had been told that AUT was the best university for hospitality, and specifically for event management. I had spoken with people in the industry and they had close relationships with AUT and had hired graduates from the hospitality degree.

“One of the key reasons I chose AUT was its modern and innovative approach to learning and education. Another huge influence was AUT’s focus on practical learning, which appealed to me as someone who is ‘hands on’ and always learns better by ‘doing’.”

For Cassie, there were many highlights throughout her three years at AUT.

“Some of my best friendships were made during my time at AUT; I met people I know I’ll be friends with for life. I was also given many opportunities to learn and grow both inside and outside a classroom. Another major highlight was the workplace experience in my final semester. I got to work on events for some of New Zealand’s largest organisations, including Bayleys Real Estate, Fonterra and Coca-Cola.”

Advice for other students
Never underestimate yourself, Cassie advises other students.

“You’ll never know until you give something a go. AUT has so many resources and an experienced team of staff to help you get to where you want to be, so take advantage of all the opportunities they have to offer.”

Her other piece of advice is to try and establish industry relationships while you’re at university.

“Creating connections and networking is so important for when you come to enter the workforce, AUT recognises this and is great at helping students form relationships with industry professionals.”

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