Cruise Travel Consultant, Go Holidays
Bachelor of International Tourism Management
She has always dreamt of a career that involves travel, says tourism alumna Carmen Huynh who now works for Go Holidays.
“It was always a dream of mine to be able to travel for work. When it was time to decide what to study at university, I chose to study hospitality and tourism as I thought this would help me achieve my dream and it was a subject I really enjoyed in high school.
“I decided to study at AUT because I had heard from a few friends that AUT gives you a more hands-on university experience, with more opportunities to work with companies than any other university. People who have studied at AUT boast about how amazing it was to study there, and I’ve found that is absolutely true.”
Creating lasting friendships
She had many highlights throughout her studies, Carmen says.
“What I enjoyed most about my time at AUT were the people I got to meet, especially the other tourism and hospitality students. Everyone was really outgoing and friendly. The lecturers are also absolutely amazing because of how passionate and knowledgeable they are. AUT was definitely a place where I created lasting friendships.”
The workplace experience in her final year was another highpoint for Carmen.
“I completed my workplace experience at travel agency Helloworld, creating destination fact sheets for the marketing team. This was a six-month project that has helped me learn more about the world and the reasons why people visit certain places.”
Ready to take on the world
As a cruise travel consultant Carmen provides valuable advice on the many different cruise options available.
“I talk with agents on the phone to help them book in their clients’ holidays, and offer advice on which cruise line will be best suited if the agent needs advice. In this role, I have to know about the different cruise lines and what they have to offer, as well as know how to use multiple systems to get bookings confirmed.”
She constantly draws on the skills she developed at AUT.
“The paper on customer service and selling has been a big help for me, and the group work we did as part of the degree has been very beneficial as well. Relying on other people and working as a team to create something was not something I was used to before AUT but it’s definitely something that happens in the workplace.”