Senior Food and Beverage Supervisor, Sudima Auckland Airport
Postgraduate Diploma in International Hospitality Management
Bachelor of International Hospitality Management in Food and Beverage
With a passion for great customer service it’s little wonder that Bhavna Abhilasha was named the Hotel Industry Food and Beverage Employee of the Year at the 2017 New Zealand Hotel Industry Awards.
“What I enjoy most about my career is interacting with guests and learning about them. I enjoy developing new skills and knowledge every day, and taking more and more responsibilities in my role,” says the AUT hospitality alumna who graduated in 2015.
“As a senior food and beverage supervisor, I’m responsible for supervising different shifts, training and looking after staff, managing the bar, handling guest complaints, and always maintaining a high level of standard and guest satisfaction. I’m also working side by side with my managers to help my team to become stronger.”
Creating career-ready graduates
She constantly draws on the skills she developed at AUT, says Bhavna who decided to apply for AUT’s hospitality degree after finding out about it at a careers expo.
“The knowledge I gained from my time at AUT has helped me a lot when it comes to interacting with guests and understanding them better.”
The real-life assignments she completed during her studies are invaluable for her career now, Bhavna says.
“All the assignments and projects I’ve completed during my studies have equipped me with the skills to handle situations effectively. At AUT, I’ve learned how to develop a professional and positive relationship with the guests, handle guest complaints and help guests out however I can to make their stay with us satisfying.”
Going the extra mile
AUT is full of opportunities, Bhavna says.
“The environment at AUT is enjoyable, and full of friendly and helpful academic staff. AUT provides a high level of education, and I loved that our lecturers were taking time out to sit down with us to discuss assignments or career opportunities in the hospitality industry.”
She also enjoyed the many activities on campus.
“All the small events for students on campus, including sausage sizzles, markets, small concerts and other activities, create an interesting atmosphere and are a nice break from study.”