Research in business information systems

Research in the Business Information Systems (BIS) Department covers two distinct fields of knowledge: information systems and supply chain management. In each of them, researchers in the BIS team bring their skills and passion to generate knowledge that is academically rigorous and practically relevant.

The research initiatives undertaken by the BIS team proactively address the challenges that our society faces.

Current research

As the current projects and published papers listed below show, research in BIS spans topics that investigate the implications of digital technology use on social inclusion, cultural diversity, future of work, well-being and e-government as well as the issues surrounding risk management and circular economy on sustainable supply chains.

Postgraduate research projects

Performance and barriers of circular supply chain management
by Muhammad Farooque with Abraham Zhang and Yanping Liu (Nankai University, China). This research investigates the performance and barriers of integrating circular economy principles in supply chain management. It will offer insights in supply chain transformations required for a transition towards a circular economy.

Social information behaviour in social media
by Catherine Xin, with Angsana Techatassanasoontorn and Antonio Díaz Andrade.  This research investigates examines the process of how social network sites’ features and social achievement goals together lead to the emergence of functional affordances.

Social media governance for organisational innovation
by Naseem Rahman with Harminder Singh and Felix Tan (Excelsia College, Australia). This study examines how the use of social media within organisations influences their innovativeness, and how this process can be enhanced by social media governance.

Social media use and creativity of software developers
by Narges Safari with Antonio Díaz Andrade and Angsana Techatassanasoontorn. This study examines how perceptions of visibility of knowledge and association in social media affect software developers’ creativity.

The use of digital technology for preserving cultural heritage in Tonga
by Anau Henry with Antonio Díaz Andrade and Lena Waizenegger. This study analyses the extent to which digital technologies are implicated in the preservation of both tangible and intangible cultural heritage in Tonga.

Understanding the implications of ICT policies on smart living in Taiwan
by Jia-Jyun Chen with Antonio Díaz Andrade and Angsana Techatassanasoontorn. Relying on information and communication policy documents, this research investigates how the Taiwanese government is shaping smart living in Taiwan.

Academic staff projects

Conversational agents on the rise?!
From tool to employee status – by Lena Waizenegger, Kevin Desouza (Queensland University of Technology, Australia), Gregory Dawson (Arizona State University, USA), Isabella Seeber (University of Innsbruck, Austria) and Shikha Shethia. This study explores the challenges of and benefits for organizations that implement conversational agents such as chatbots and digital employees, the implications for the human workforce and the effects on the customer experience.

E-government and social equity
by Harminder Singh, Damien Joseph (Nanyang Technological University, Singapore) and Amit Das (Qatar University, Qatar). This project analyses how inequality in a society affects the impact of digitalisation on government effectiveness.

Failure factors of modern software development outsourcing
by Maduka Subasinghage. This study investigates the failure factors of software development outsourcing projects, which are notorious for not providing agreed deliverables within the stipulated time and budget.

Māori worldviews and digital artefact development
by Angsana Techatassanasoontorn, Nimbus Staniland, Harminder Singh and Antonio Díaz Andrade. This project scrutinises how Māori worldviews and cultural values play out in Māori developer’s practice in the development of digital artefacts.

The gig economy
by Harminder Singh and Amit Das (Qatar University, Qatar). Gig work refers to work arrangements where workers and customers interact through online platforms owned by third parties to perform work as needed. This study explores how gig workers perceive work and craft their careers and how gig platforms can be designed so that workers are more secure.

Interdependencies in modularised software development projects
by Maduka Subasinghage. This study explores the control mechanisms for managing interdependencies between modules of software development projects.

Knowledge capabilities in supply chain networks
Maduka Subasinghage. This study explores requisite knowledge capabilities for different types of supply chain networks such as efficient supply chains, collaborative supply chains and agile supply chains.

Phenomenology and IS research
by Angsana Techatassanasoontorn, Harminder Singh and Antonio Díaz Andrade. This project argues that phenomenology offers a complementary methodology that has a potential to produce interesting insights to explain information systems phenomena.

Ethical externalities of information technology
Harminder Singh and Antonio Díaz Andrade. This study, by combining information systems ethics research with the literature on externalities from economics, offers a framework for understanding the societal impact of IT-enabled on-demand services.

Published papers

Our researchers have had papers published in well-regarded journals:

  1. Behzadi, G., O'Sullivan, M., Olsen, T. & Zhang, A. (2018). Agribusiness supply chain risk management: A review of quantitative decision models. Omega, 79, 21-42.
  2. Behzadi, G., O'Sullivan, M., Olsen, T. & Zhang, A. (2018). Allocation flexibility for agribusiness supply chains under market demand disruption. International Journal of Production Research, 56(10), 3524-3546.
  3. Behzadi, G., O'Sullivan, M., Olsen, T., Scrimgeour, F. & Zhang, A. (2017). Robust and resilient strategies for managing supply disruptions in an agribusiness supply chain. International Journal of Production Economics, 191, 207-220.
  4. Chou, S., Techatassanasoontorn, A. A. & Hung, I. (2015). Understanding commitment in business process outsourcing relationships. Information and Management, 52(1), 30-43.
  5. Das, A., Singh, H. & Joseph, D. (2016). A longitudinal study of e-government maturity. Information and Management, 54(4), 415–426.
  6. Desouza, K., Waizenegger, L. & Dawson, G. (2018). Recommendations for designing, developing, deploying, and refining cognitive computing systems. Cutter Business Technology Journal, 31(2), 20-25.
  7. Díaz Andrade, A. & Doolin, B. (2016). Information and communication technology and the social inclusion of refugees. MIS Quarterly, 40(2), 405-416.
  8. Díaz Andrade, A., Urquhart, C. & Arthanari, T. (2015). Seeing for understanding: Unlocking the potential of visual research in information systems. Journal of the Association for Information Systems, 16(8), 646-673.
  9. Hassandoust, F., Techatassanasoontorn, A. A. & Tan, F. B. (2016). Factors influencing the infusion of information systems: A literature review. Pacific Asia Journal of Association for Information Systems, 8(1), 1-32.
  10. Karmokar, S., Singh, H. & Tan, F. B. (2016). Using multidisciplinary design principles to improve the website design process. Pacific Asia Journal of the Association for Information Systems, 8(3), 17-44.
  11. Mohammadyari, S. & Singh, H. (2015). Understanding the effect of e-learning on individual performance: The role of digital literacy. Computers & Education, 82, 11-25.
  12. Shi, Y., Zhang, A., Arthanari, T. & Liu, Y. (2016). Third-party purchase: An empirical study of Chinese third-party logistics users. International Journal of Operations and Production Management, 36(3), 286-307.
  13. Shi, Y., Zhang, A., Arthanari, T., Liu, Y. & Cheng, T. C. E. (2016). Third-party purchase: An empirical study of third-party logistics providers in China. International Journal of Production Economics, 171(2), 189-200.
  14. Singh, H., Díaz Andrade, A. & Techatassanasoontorn, A. (2018). The practice of ICT-enabled development. Information Technology for Development, 24(1), 37-62.
  15. Venkatesh, V. G., Zhang, A., Luthra, S., Dubey, R., Subramanian, N. & Mangla, S. (2017). Barriers to coastal shipping development: An Indian perspective. Transportation Research Part D: Transport and Environment, 52(A), 362-378.
  16. Wimble, M., Singh, H. & Phillips, B. (2017). A multilevel model of information technology value. Journal of Computer Information Systems, 57(3), 201-207.
  17. Zhang, A., Luo, W., Shi, Y., Chia, S. T. & Sim, Z. H. X. (2016). Lean and Six Sigma in logistics: A pilot survey study in Singapore. International Journal of Operations and Production Management, 36(11), 1625-1643.

International collaborations and engagement

Members of the BIS team have editorial roles in:

  • The Electronic Journal of Information Systems in Developing Countries
  • The Information Systems Journal
  • The Journal of the Association for Information Systems

They are also active participants in the Association for Information Systems, Information Federation for Processing Information Work Group 9.4 – Social Implications of Computers in Developing Countries and Project Management Institute.

Contact us

Associate Professor Antonio Díaz Andrade (Head of Department)
Phone: +64 9 921 9999 ext 5804