Research in business information systems

Research in the Business Information Systems department focuses on information systems and supply chain management, generating knowledge that is academically rigorous and relevant to the community.

Themes that characterise our research

  1. Digital future – eg connectivity and remote work, humans and robots in the workplace, new ways of working
  2. Information and communication technology for development (ICT4D) – eg digital and social inclusion, ICT-enabled development goals, phenomenological approaches
  3. Information systems practice – eg creativity and knowledge sharing in software development, enterprise-wide systems, information security
  4. Supply chain sustainability – eg circular economy, corporate culture and supply chain integration, peer-to-peer economy

Current research projects

Adoption of smart enabling technologies for sustainability

By Abraham Zhang, Ting Qu (Jinan University, China) and Ray Y. Zhong (The University of Hong Kong, China)

This research explores how sustainability performance could be enhanced by innovative use of smart enabling technologies (e.g., Internet of Things, big data analytics, blockchain).

Constant connectivity

By Lena Waizenegger, Christina Sarigianni (University of Innsbruck, Austria), Ulrich Remus (University of Innsbruck, Austria), Ronald Maier (University of Innsbruck, Austria), Manfred Geiger (University of Innsbruck, Austria) and Darl Kolb (The University of Auckland, New Zealand)

This project investigates the phenomenon of ubiquitous connectivity, how people deal with the expectations of constant availability and responsiveness, and how these expectations influence their collaboration.

Conversational agents on the rise?! - From tool to employee status

By Lena Waizenegger with Isabella Seeber (University of Innsbruck, Austria), Gregory Dawson (Arizona State University, USA) and Kevin Desouza (Queensland University of Technology, Australia)

This study explores the challenges of and benefits for organisations that implement conversational agents such as chatbots and digital employees, the implications for the human workforce and the effects on customer experience.

E-government and social equity

By Harminder Singh, Damien Joseph (Nanyang Technological University, Singapore) and Amit Das (Qatar University, Qatar)

This project analyses how inequality in a society affects the impact of digitalisation on government effectiveness.

Ethical externalities of information technology

By Harminder Singh and Antonio Díaz Andrade

This study, by combining information systems ethics research with the literature on externalities from economics, offers a framework for understanding the societal impact of IT-enabled on-demand services.

Failure factors of modern software development outsourcing projects

By Maduka Subasinghage and Darshana Sedera (Swinburne University, Australia)

This study investigates the failure factors of software development outsourcing projects, which are notorious for not providing agreed deliverables within the stipulated time and budget.

How do firms benefit when they use partnerships to achieve economic, environmental and social sustainability

By Hari S. Srivastava (PhD student) with Abraham Zhang, Lincoln C. Wood (Otago University) and Harminder Singh

This research project examines how such arrangements affect the performance of firms and the factors that influence these relationships.

Impact of conversational agents on customer service employees

By Arlene Ugale (MBus student) with Lena Waizenegger and Helena Cooper-Thomas

This study explores how conversational agents affect the work processes and practices of customer service employees and their job satisfaction and job security.

Information technology practices and emotional well-being among Tongan and Punjabi Sikh migrants in South Auckland

By Teena Brown Pulu and Harminder Singh

This project examines emotional well-being and the practices that support it through the lenses of cultural identity, social reproduction and symbolic capital in two contrasting migrant communities in South Auckland.

Interdependencies in modularised software development projects

By Maduka Subasinghage, Darshana Sedera (Swinburne University, Australia) and Shirish Srivastava (HEC Paris, France)

This study explores the control mechanisms for managing interdependencies between modules of software development projects.

Knowledge capabilities in supply chain networks

By Maduka Subasinghage, Gustavo Guzman (Griffith University, Australia) and Robert Ogulin (University of the Sunshine Coast, Australia)

This study explores requisite knowledge capabilities for different types of supply chain networks such as efficient supply chains, collaborative supply chains and agile supply chains.

Māori worldviews and digital artefact development

By Antonio Díaz Andrade, Angsana Techatassanasoontorn, Harminder Singh and Nimbus Staniland

This project scrutinises how Māori cultural values play out in the development of digital artefacts by Māori information systems professionals.

Performance and barriers of circular supply chain management

By Muhammad Farooque (PhD student) with Abraham Zhang and Yanping Liu (Nankai University, China)

This research investigates the performance and barriers of integrating circular economy principles in supply chain management.

Social information behaviour in social media

By Catherine Xin (PhD student) with Angsana Techatassanasoontorn and Antonio Díaz Andrade

This research examines the process of how social network sites’ features and social achievement goals together lead to the emergence of functional affordances.

Social media governance for organisational innovation

By Naseem Rahman (PhD student) with Harminder Singh and Maduka Subasinghage

This study examines how the use of social media within organisations influences their innovativeness, and how this process can be enhanced by social media governance.

Social media use and creativity of software developers

By Narges Safari (PhD student) with Antonio Díaz Andrade and Angsana Techatassanasoontorn

This study examines how perceptions of visibility of knowledge and association in social media affect software developers’ creativity.

The gig economy

By Harminder Singh and Amit Das (Qatar University, Qatar)

This study explores how gig workers perceive work and craft their careers and how gig platforms can be designed so that workers are more secure.

Travelling without technology

By Wenjie Cai (University of Greenwich, UK), Brad McKenna (University of East Anglia, UK) and Lena Waizenegger

This project explores digitally disconnected travel experiences and investigates various emotional responses during the process of withdrawal and regain of technological affordances.

When a robot becomes your team leader

By Isabella Seeber (University of Innsbruck, Austria), Lena Waizenegger and Viviana Oberhofer (University of Innsbruck, Austria)

This experimental study investigates how people perceive a robot as their team leader when it is applying different control modes and control styles.

Recent publications in academic journals

  1. Adem, S. A., Childerhouse, P., Egbelakin, T. & Wang, B. (2018). International and local NGO supply chain collaboration: An investigation of the Syrian refugee crises in Jordan. Journal of Humanitarian Logistics and Supply Chain Management, 8(3), 295-322.
  2. Behzadi, G., O'Sullivan, M., Olsen, T. & Zhang, A. (2018). Agribusiness supply chain risk management: A review of quantitative decision models. Omega, 79, 21-42.
  3. Behzadi, G., O'Sullivan, M., Olsen, T. & Zhang, A. (2018). Allocation flexibility for agribusiness supply chains under market demand disruption. International Journal of Production Research, 56(10), 3524-3546.
  4. Behzadi, G., O'Sullivan, M., Olsen, T., Scrimgeour, F. & Zhang, A. (2017). Robust and resilient strategies for managing supply disruptions in an agribusiness supply chain. International Journal of Production Economics, 191, 207-220.
  5. Brown Pulu, T., Singh, H. & Sarkaria, G. S. (2018). South Auckland Sikhs and Punjab issues: Justice, identity work and development. Asian Development Perspectives, 9(2), 129-141.
  6. Das, A., Singh, H. & Joseph, D. (2016). A longitudinal study of e-government maturity. Information and Management, 54(4), 415–426.
  7. Desouza, K., Waizenegger, L. & Dawson, G. (2018). Recommendations for designing, developing, deploying, and refining cognitive computing systems. Cutter Business Technology Journal, 31(2), 20-25.
  8. Díaz Andrade, A. & Doolin, B. (2016). Information and communication technology and the social inclusion of refugees. MIS Quarterly, 40(2), 405-416.
  9. Díaz Andrade, A. & Doolin, B. (2019). Temporal enactment of resettled refugees' ICT-mediated information practices. Information Systems Journal, 29(1), 145-174.
  10. Fu, S., Li, Z., Wang, B., Han, Z. & Huo, B. (2018). Cooperative behavior between companies and contract farmers in Chinese agricultural supply chains: Relational antecedents and consequences. Industrial Management & Data Systems, 118(5), 1033-1051.
  11. Hassandoust, F., Techatassanasoontorn, A. A. & Tan, F. B. (2016). Factors influencing the infusion of information systems: A literature review. Pacific Asia Journal of Association for Information Systems, 8(1), 1-32.
  12. Karmokar, S., Singh, H. & Tan, F. B. (2016). Using multidisciplinary design principles to improve the website design process. Pacific Asia Journal of the Association for Information Systems, 8(3), 17-44.
  13. Shi, Y., Zhang, A., Arthanari, T. & Liu, Y. (2016). Third-party purchase: An empirical study of Chinese third-party logistics users. International Journal of Operations and Production Management, 36(3), 286-307.
  14. Shi, Y., Zhang, A., Arthanari, T., Liu, Y. & Cheng, T. C. E. (2016). Third-party purchase: An empirical study of third-party logistics providers in China. International Journal of Production Economics, 171(2), 189-200.
  15. Singh, H., Díaz Andrade, A. & Techatassanasoontorn, A. (2018). The practice of ICT-enabled development. Information Technology for Development, 24(1), 37-62.
  16. Vaidya, R. (2017). Corruption, re-corruption and what transpires in between: The case of a government officer in India.  Journal of Business Ethics, 23, 1-16.
  17. Vaidya, R. (2018). A reflexive method for validating the results of qualitative analysis. Social Sciences, 7(5), 223-232.
  18. Venkatesh, V. G., Zhang, A., Luthra, S., Dubey, R., Subramanian, N. & Mangla, S. (2017). Barriers to coastal shipping development: An Indian perspective. Transportation Research Part D: Transport and Environment, 52(A), 362-378.
  19. Wang, B., Kang, Y., Childerhouse, P. & Huo, B. (2018). Interpersonal and inter-organizational relationship drivers of supply chain integration. Industrial Management & Data Systems, 118(6), 1170-1191.
  20. Wang, B., Kang, Y., Childerhouse, P. & Huo, B. (2018). Service supply chain integration: the role of interpersonal relationships. Industrial Management & Data Systems, 118(4), 828-849.
  21. Wang, B., Childerhouse, P., Kang, Y., Huo, B. & Mathrani, S. (2016). Enablers of supply chain integration: Interpersonal and interorganizational relationship perspectives. Industrial Management & Data Systems, 116(4), 838-855.
  22. Wimble, M., Singh, H. & Phillips, B. (2017). A multilevel model of information technology value. Journal of Computer Information Systems, 57(3), 201-207.
  23. Wimble, M., Singh, H., Phillips, B. & Young, R. (2018). The effect of the industry environment on the business value of information technology: A multilevel model using Tobin’s Q. Information Resources Management Journal, 31(1), 1-20.
  24. Wood, L. C., Reiners, T. & Srivastava, H. S. (2017). Think exogenous to excel: Alternative supply chain data to improve transparency and decisions. International Journal of Logistics: Research and Applications, 20(5), 426-443.
  25. Yang, D., Li, X., Jiao, R. J. & Wang, B. (2018). Decision support to product configuration considering component replenishment uncertainty: A stochastic programming approach. Decision Support Systems, 105, 108-118.
  26. Ye, Y., Huo, B., Zhang, M., Wang, B. & Zhao, X. (2018). The impact of modular designs on new product development outcomes: The moderating effect of supply chain involvement. Supply Chain Management: An International Journal, 23(5), 444-458.
  27. Zhang, A., Luo, W., Shi, Y., Chia, S. T. & Sim, Z. H. X. (2016). Lean and Six Sigma in logistics: A pilot survey study in Singapore. International Journal of Operations and Production Management, 36(11), 1625-1643.

Contact us

Associate Professor Antonio Díaz Andrade (Head of Department)
Phone: +64 9 921 9999 ext 5804