Warren Goodsir

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Head of Department - Hospitality

Email: warren.goodsir@aut.ac.nz

ORCID: ORCID logo https://orcid.org/0000-0002-4588-6875

Academic appointments:

  • Area Consultant: Oceania, Asia Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE) (2018 - ongoing)

Qualifications:

  • PhD, Auckland University of Technology
  • Master of International Hospitality Management, (First Class Honours), Auckland University of Technology

Research interests:

Wise management decision making and practice
Hospitality business ethics
Corporate social responsibility
Qualitative research methodologies

Fields of research:

  • Business and Management
  • Food and Hospitality Services
  • Hospitality Management

Professional activities:

Invitation to present research

  • Research Seminar, Napier University, Edinburgh, Scotland, UK (2018)

Research outputs:

Journal articles

  • Zhang, M., Kim, P. B. C., & Goodsir, W. (2019). Effects of service experience attributes on customer attitudes and behaviours: The case of New Zealand café industry. Journal of Hospitality Marketing and Management, 28(1), 28-50. doi:10.1080/19368623.2018.1493711

  • Rosalin, G., Poulston, J. M., & Goodsir, W. (2016). Strategy communication in family-owned restaurants: Ad hoc and ad-lib. International Journal of Hospitality and Tourism Administration, 17(2). doi:10.1080/15256480.2015.1126798

  • Goodsir, W., Neill, L., Williamson, D., & Brown, A. (2014). Journalistic integrity or arbiter of taste? The case study of restaurant
    critic Peter Calder. Journal of Hospitality and Tourism Management, 21. doi:10.1016/j.jhtm.2014.09.001

Conference contributions

  • Goodsir, W., Rasmussen, E., & Ingley, C. (2019). Science with values; knowledge with phronesis: Ontological and epistemological perspectives of phronetic social science. In Enlightening Future” – 35th EGOS Colloquium. Sub-theme 61: Advancing enlightement. Edinburgh: University of Edinburgh Business School. Retrieved from https://www.egosnet.org/2019_edinburgh/colloquium

  • Goodsir, W. (2019). It just feels right: The intuitive mind and decision making. In The 8th Critical Tourism Studies Conference, "Pride and Prejudice: Que(e)rying Tourism Hope". Ibiza: Dr. Claudio Milano (University of Lleida, Spain), Prof. Marina Novelli (University of Brighton, UK), & Dr. Joseph M. Cheer (Monash University, Australia). Retrieved from https://www.criticaltourismstudies.info/

  • Yang, Q., Goodsir, W., & Poulston, J. (2019). The rise of the machine: Perspectives on self-service technology and hospitality. In 2019 APacCHRIE & EuroCHRIE Joint Conference. Hong Kong: School of Hotel and Tourism Management / The Hong Kong Polytechnic University. Retrieved from https://www.chriehk2019.com/

  • Chen, B., McIntosh, A. J., Harris, C., & Goodsir, W. (2018). Gender metaphors in photographs of chefs. In Hospitality is Society: Proceedings of 2nd Critical Hospitality Symposium II. Auckland: Tuwhera. Retrieved from https://ojs.aut.ac.nz/

  • Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Above the bottom line: the need for practical wisdom in hotel management. In 31st EGOS Colloquium. Athens.

  • Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Freedom within a framework: Beyond empowerment to personalisation within the tourism and hospitality industry. In International Critical Tourism Conference V: 10 years CTS: Reflections on the road less travelled and the journey ahead (pp. 39-40). Opatija.

  • Neill, L. J., Powell, L., Williamson, D., & Goodsir, W. (2015). Psychosocial factors Impacting job dissatisfaction and burnout in New Zealand’s hospitality industry. In AIRAANZ 2015 Conference: Pacific Employment Relations. Auckland.

  • Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Embracing hotel complexity by setting employees free to make wise decisions: If only it were that easy. In AIRAANZ Conference 2015 Book of Abstracts (pp. 119). Auckland: AIRAANZ.

  • Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Above the bottom line: The need for practical wisdom in hotel management. In 31st EGOS Colloquium Vol. Sub-theme 64 (pp. 1-27). Athens: European Group for Organizational Studies. Retrieved from http://www.egosnet.org/2015_athens/subthemes

  • Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Where is the meaning we have lost in hospitality? Turning the light on the
    values we live and work by. In Proceedings of the 13th APacCHRIE Conference (pp. 1264-1272). Auckland.

  • Gu, Z., Kim, B. P., & Goodsir, W. (2014). Determinants of employees’ e-learning effectiveness: Evidence from the hotel industry in China. In Fourth Australian Symposium on Service Research and Innovation. Canberra.

  • Williamson, D. D., Goodsir, W., Neill, L., & Brown, A. (2014). Journalist integrity or arbiters of taste: The case study of restaurant critic Peter Calder. In International Food Studies Conference 2014: Food Studies: A Multidisciplinary Menu. Adelaide.

  • Goodsir, W. E. (2014). A hospitality way of thinking: What is wise hotel management?. In CAUTHE Conference 2014 Book of Proceedings (pp. 862-866). Brisbane: School of Tourism, The University of Queensland.

  • Poulston, J., Rosalin, G., & Goodsir, W. (2013). Strategy communication in family owned restaurants: An informal business. In CAUTHE 2013 Conference Proceedings (pp. 629-641). Canterbury: Lincoln University. Retrieved from http://cauthe.org/conference-proceedings-2013/

  • Williamson, D., Harris, C., Goodsir, W., & Jones, N. (2011). Higher level hospitality qualifications: Who wants them?. In Proceedings of the 25th Conference of the Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ). Auckland.

  • Goodsir, W. (2011). Tourism and hospitality: A community in need of practical wisdom. In Practical Wisdom: Leadership, Organization and Integral Business Practice - Symposium. Auckland. Retrieved from http://www.massey.ac.nz/

  • Goodsir, W. (2011). Virtues of hospitality: Lost in transaction?. In First Australasian Business Ethics Network Conference, Business Ethics: Expectations and Disappointmnets. Auckland.

  • Ustad, B. H. M., Liu, C., & Goodsir, W. (2010). The manager's perspective on the implementation of environmental management systems (EMS. In Proceedings of the New Zealand Tourism and Hospitality Research Conference, 2010 [CD-ROM] (pp. 19-32). : AUT University.

  • Goodsir, W. (2009). Employee control or controlled employees: Is everyone marching to the same beat?. In 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. Australia.

  • Goodsir, W., Ryan, I., Lück, M., & Roberts, E. (2008). Bureaucratic culture or culture of bureacracy, the governance of customer service employees: A case study of New Zealand hotels. In 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. Surfers Paradise.

  • Goodsir, W., Rayn, I., Luck, M., & Roberts, E. (2008). Bureaucratic culture or culture of bureaucracy, the governance of customer service employees: A case study of New Zealand hotels. In 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE): Tourism and Hospitality Research, Training and Practice. Surfers' Paradise.

  • Goodsir, W. (2007). Managing employee/customer interpersonal exchanges in the hospitality industry: A case study of New Zealand hotels. In Faculty of Applied Humanities Postgraduate Conference. Auckland.

  • Goodsir Warren. (2005). On Line Learning - the way of the future. In National Hospitality Training Conference. Wellington.

  • Goodsir, W. (2005). On line learning - the way of the future. In National Hospitality Training Conference. Wellington.

Reports

  • Strauss, P., & Goodsir, W. (2011). An investigation of the perceptions of hospitality educators and their students of the role of academic literacy in PG hospitality education. Auckland, New Zealand: Ako Aotearoa. Retrieved from http://akoaotearoa.ac.nz/disciplines/term/33

  • Strauss, P., & Goodsir, W. (2011). An investigation of the perceptions of hospitality educators and their students of the role of academic literacy in postgraduate hospitality education. Wellington: Ako Aotearoa (Scholarship of Teaching.

Theses

  • Goodsir, W. (2008). Managing employee customer service interpersonal exchanges in the hospitality industry: A New Zealand hotel case study. (AUT University, Auckland).

Oral presentations

  • Goodsir, W. E. (2012). Phronēsis: Putting Wisdom into Action. An Aristotelian Perspective of Developing Management Wisdom in the Hotel Industry. Auckland.

  • Strauss, P., & Goodsir, W. (2010). Academic literacy: Pieces of the puzzle. Auckland.

Other outputs

  • Goodsir, W. E. (2013). Phronēsis: Putting Wisdom into Action.
    An Aristotelian perspective of developing management wisdom in the hotel industry..