Dr Sheree O’Neill

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Senior Lecturer

Phone: +64 9 921 9999 ext 5395

Email: sheree.oneill@aut.ac.nz

Physical Address:

Room WH316
City Campus
Auckland

Postal Address:

Faculty of Culture and Society
School of Hospitality and Tourism
Private Bag 92006
Auckland 1142

Lecturing Appointments:

2009-current, Senior Lecturer, Auckland University of Technology, Faculty of Culture and Society, Bachelor of International Tourism Management

2007-2008 Lecturer, Unitec, School of Foundation Studies

1995-2006 Senior Lecturer, Auckland University of Technology, Faculty of Business, Bachelor of Business

Programme Leader Appointments:

2014 Programme Leader, Auckland University of Technology, Certificate in Hospitality, Tourism and Events

2012 Acting Programme Leader, Auckland University of Technology, Faculty of Culture and Society, Bachelor of International Tourism Management

2001-2003 Programme Leader, Auckland University of Technology, Faculty of Business, Short Courses

Qualifications:

  • PhD - Auckland University of Technology
  • MCom — University of Auckland
  • BBus – Auckland University of Technology
  • AdvDipMgt — New Zealand Institute of Management
  • ATCL — Associate of the Trinity College London – pianoforte
  • RTS — Registered Teacher of the Royal Academy of Dance.

Memberships and Affiliations:

  • Registered Teachers Status (RTS) – Royal Academy of Dance
  • Associate of the Trinity College London (ATCL).

Biography:

Sheree is a highly respected educator having spent 25 years in the tertiary sector in teaching and programme leader roles. Sheree has won four excellence in teaching awards, including two Vice Chancellor’s Excellence in Teaching Awards. Sheree’s breadth of teaching experience is illustrated in the variety of programmes she has taught on, from Certificate through to Postgraduate, both in the Faculty of Business and Faculty of Culture and Society at the Auckland University of Technology. Her role as Manager of Academic Literacies at Unitec enabled her to develop a support programme for tutors to deliver integrated literacy skills across Unitec Foundation programmes. Sheree’s academic career has extended to teaching positions in Niue, the United Arab Emirates and Bahrain. Sheree views her role as a teacher as equally important to her role as a scholar and researcher. She feels privileged to be involved with the Auckland University of Technology, whose primary focus is on its students, their learning experiences and success.

Teaching Areas:

  • TOUR505 Customer Service and Interpersonal Skills
  • TOUR606 Travel and Tourism Marketing
  • TOUR797 Tourism Work Integrated Learning
  • PhD and Masters supervision
  • PhD and Masters examiner

Research Areas:

  • Tourism Marketing
  • Tourism Education
  • Sustainable Tourism Management
  • Customer service experience
  • Autobiography
  • Identity
  • Narrative inquiry
  • Personality

Publications:

Papers in refereed journals

  • Roberts, M., Andreassen, H., O'Donnell, D., O'Neill, S., & Neill, L. (2018). Tourism education in New Zealand secondary schools: The teachers' perspective. Journal of Hospitality and Tourism Education, 30(1), 52-64. https://doi.org/10.1080/10963758.2017.1413380
  • O'Neill, S.A.,< & Pearson, M.V. (2016). Tipping as a customer focused way of measuring service satisfaction: A New Zealand perspective. Journal of Travel and Tourism Research, Special Issue (2), 8-27. Retrieved from site.adu.edu.tr/jttr

Invited chapters in books

  • O'Neill, S.A. (in press). Oversized or undersized? In E.M. Ineson, M. Smith & V. Nita (Eds.),  International case studies for hospitality, tourism and event management students and trainees (pp.). Iasi, Romania: Tehnopress
  • O'Neill, S.A. (2019). Tourism company mergers: The pros and cons. In E.M. Ineson, M. Smith & V. Nita (Eds.),  International case studies for hospitality, tourism and event management students and trainees (pp.9-10). Iasi, Romania: Tehnopress.
  • O'Neill, S.A. (2016). Customer service standards and strategies. In E.M. Ineson, M. Smith & V. Nita (Eds.), International case studies for hospitality, tourism and event management students and trainees (pp.30-31). Iasi, Romania: Tehnopress.
  • O'Neill, S.A. (2015). The importance of exceptional customer service in tourism. In E.M. Ineson, M. Smith & V. Nita (Eds.), International case studies for hospitality, tourism and event management students and trainees (pp.15-16). Iasi, Romania: Tehnopress.

Theses

Refereed conference papers

Andreassen, H., Roberts, M., O'Donnell, D., & O'Neill, S. (2016). Tourism education in New Zealand secondary schools: A teachers' perspective. The Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets and Emerging Destinations Conference. Scerri, M., & Hui, L.K. (eds.) (pp. 867-873). Sydney, Australia: Blue Mountains International Hotel Management School and CAUTHE. ISBN: 9780987050793.

Conference presentations

  • O'Neill, S.A., & Pearson, M, V. (2015), 10-13 June. Tipping in top Auckland restaurants: Does it help? Paper presented at the Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference (APacCHRIE), AUT University, Auckland, New Zealand.
  • O'Neill, S.A (2013). Invited panel member at Faculty of Culture and Society Teaching and Learning Festival (Best Practice Teaching), AUT University, Auckland, New Zealand.

Awards: