Associate Professor Peter B Kim

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Associate Professor

Phone: +64 9 921 9999 ext 6105


Physical Address:

422 WH Building, 49 Wellesley St. East 1010
AUT University — City Campus
Auckland 1142, New Zealand

Postal Address:

Private Bag 92006, Auckland 1142, New Zealand


PhD - Hospitality/Tourism Management
Virginia Tech, Pamplin College of Business, Blacksburg, VA, USA

  • Dissertation: Work family conflict and its job consequences: From attitudes to behaviors to the bottom-line
  • Supervisors: Suzanne Murrmann / Kevin Carlson (co-chairs), Ken McCleary, and Rick Perdue.

MSc — Hospitality Management
The Ohio State University, College of Education & Human Ecology, Columbus, OH, USA

  • Thesis: Leader-Member Exchange and Psychological Empowerment Relationship: A Quick Casual Restaurant Employee Study
  • Supervisors: Thomas George (Chair), Jay Kandampully, and Wayne Johnson.

Memberships and Affiliations:


Dr Peter B. Kim is an Associate Professor in the School of Hospitality and Tourism and an Associate Director of the New Zealand Tourism Research Institute at AUT University. He has a variety of hospitality work experiences from the entry-level to managerial-level at various hotel properties such as Park Hyatt, Sofitel, Marriott and Westin.

Peter's research interests include strategic Human Resource Management and Service Marketing/Management in the hospitality and tourism context. He has examined hospitality/tourism organizations' strategic decisions in dealing with their internal customers to ensure quality services which eventually affect business performance (i.e., Strategic Human Resource Management), and dealing with their external customers (i.e., Service Marketing/Management).

Teaching Areas:

Taught at Virginia Tech, USA

  • Hospitality Human Resource Management
  • Intro to Service Management
  • Policy and Strategic Management
  • Travel/Tourism Management
  • Field study in HTM

Teach at AUT University

  • Hospitality Marketing Research (Postgraduate)
  • Marketing Research in Hospitality and Tourism (Postgraduate)
  • Hospitality Human Resource Management
  • Hospitality Sales and Marketing
  • Hospitality Accounting and Finance
  • Hospitality Co-op Research

Research Areas:

  • Service Management and Marketing
  • Strategic Human Research Management
  • Research Methods.

Current Research Projects:


Recent refereed journal articles

  • Hemmington, N., Kim, P. B., & Wang, C. (2018). Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV). Journal of Service Theory and Practice, 28(1), 2-25. (ABDC Journal A rank)
  • Kim, C. S., Bai, B. H., Kim, P. B., & Chon, K. (2018). Review of reviews: A systematic analysis of review papers in the hospitality and tourism literature. International Journal of Hospitality Management70, 49-58. (ABDC Journal A* rank)
  • Kim, J., Kim, P. B., & Kim, J. E. (2018). Impacts of temporal and gender difference on hotel selection process. Journal of Hospitality Marketing & Management, 1-22. (ABDC Journal A rank)
  • Kim, J., Kim, P. B., Lee, J. S., Kim, S., & Hyde, K. F. (2018). The Influence of Decision Task on the Magnitude of Decoy and Compromise Effects in a Travel Decision. Journal of Travel Research, 0047287518794316. (ABDC Journal A* rank)
  • Kruesi, M. A., Hemmington, N. R., & Kim, P. B. (2018). What matters for hotel executives? An examination of major theories in non-equity entry mode research. International Journal of Hospitality Management70, 25-36. (ABDC Journal A* rank)
  • Subramony, M., Solnet, D., Groth, M., Yagil, D., Hartley, N., Kim, P. B., & Golubovskaya, M. (2018). Service work in 2050: toward a work ecosystems perspective. Journal of Service Management. (ABDC Journal A rank)
  • Zhang, M., Kim, P. B., & Goodsir, W. (2018). Effects of service experience attributes on customer attitudes and behaviours: The case of New Zealand café industry. Journal of Hospitality Marketing and Management, 1-23. (ABDC Journal A rank)


· Faculty Research Excellence Award (Individual Award), AUT University, December 2018.

· New Zealand Business Events Award, presented by Hon Steve Joyce, Minister of Economic Development, October 2014.

· Best Paper Award. the 3rd International Research Symposium in Service Management at Beijing, China, July 2012.

· Vice Chancellor's Research Excellence Award (Emerging Researcher), AUT University, December 2011.

· Faculty Research Excellence Award (Emerging Researcher), AUT University, November 2011.

· Best Paper Award (Runner Up). 2nd International Research Symposium in Service Management at Indonesia, July 2011.

· Pamplin Outstanding Doctoral Student Award. Pamplin College of Business, Virginia Tech. April 2010.

-      Darden Restaurants Foundation Graduate Prize Endowed Fund - Ph.D. Dissertation Proposal: Predicting Employee Performance: Moving from Attitudinal Measures to the Bottom-line. Pamplin College of Business, Virginia Tech. October 2009.

· Graduate Research Excellence Award (Warren Lloyd Holtzman Seed Grant Fund). Pamplin College of Business, Virginia Tech. March 2009.

· Best Paper Award (Harrah Research Center Outstanding Research Award). 14th Annual Graduate Education & Graduate Student Research Conference in Hospitality & Tourism at Las Vegas. January 2009.

· Best Paper Award (Nominated). 14th Annual Graduate Education and Graduate Student Research Conference in Hospitality and Tourism at Las Vegas. January 2009.

· Bob Evans Hospitality Research Award. Restaurant Employee Survey Study. College of Human Ecology, The Ohio State University, April 2004.