Professor Nigel Hemmington

PVC- Research, Enterprise & International

Email: nigel.hemmington@aut.ac.nz

Qualifications:

  • PhD, University of Surrey

Fields of research:

  • Food and Hospitality Services
  • Hospitality Management
  • Tourism
  • Tourism Management

Research outputs:

Journal articles

  • Harkison, T., Hemmington, N., & Hyde, K. (2019). The paradox of 'family'; creating a family environment without children in luxury accommodation in New Zealand. Worldwide Hospitality and Tourism Themes, 11(2), 226-234. doi:10.1108/whatt-11-2018-0074

  • Kruesi, M. A., Hemmington, N. R., & Kim, P. B. (2018). What matters for hotel executives? An examination of major theories in non-equity entry mode research. International Journal of Hospitality Management, 70. doi:10.1016/j.ijhm.2017.11.005

  • Hemmington, N., Kim, P., & Wang, C. (2018). Benchmarking hotel service quality using two-dimensional importance-performance benchmark vectors (IPBV). Journal of Service Theory and Practice, 28(1), 2-25. doi:10.1108/JSTP-06-2017-0103

  • Harkison, T., Hemmington, N., & Hyde, K. (2018). Creating the luxury accommodation experience: Case studies from New Zealand. International Journal of Contemporary Hospitality Management, 30(3), 1724-1740. doi:10.1108/IJCHM-05-2017-0247

  • Neill, L., & Hemmington, N. (2018). 'Savoy Truffle': Love, lust and longing in a box of chocolates. Journal of European Popular Culture, 9(1). doi:10.1386/jepc.9.1.5_1

  • Kruesi, M., Kim, B. P., & Hemmington, N. (2017). Evaluating foreign market entry mode theories from a hotel industry perspective. International Journal of Hospitality Management, 62. doi:10.1016/j.ijhm.2016.12.005

  • Neill, L., Poulston, J., Hemmington, N., Hall, C., & Bliss, S. (2017). Gastronomy or food studies: A case of academic distinction. Journal of Hospitality & Tourism Education, 29(2). doi:10.1080/10963758.2017.1297717

  • Munasinghe, S., Hemmington, N., Schänzel, H., Poulston, J., & Fernando, T. (2017). Hospitality: Ideologies, characteristics and conditionality in Theravada Buddhism and Western philosophy. Hospitality and Society, 7(2). doi:10.1386/hosp.7.2.157_1

  • Harkison, T., Hemmington, N., & Hyde, K. F. (2017). Luxury accommodation: Significantly different or just more expensive?. Journal of Revenue and Pricing Management. doi:10.1057/s41272-017-0085-1

  • Hemmington, N., & Gibbons, A. (2017). 'Pas d'hospitalité': Derrida and the study of hospitality in higher education. Hospitality and Society, 7(2). doi:10.1386/hosp.7.2.115_1

  • Kruesi, M. A., Hemmington, N., & Kim, P. B. (2016). Non-equity entry modes in the hotel industry: A transaction cost economics and resource-based view approach. International Journal of Hospitality and Tourism, 6(2).

  • Neill, L., & Hemmington, N. (2013). Hospitality business longevity: a case study of the survival of Auckland's White Lady. International Journal of Hospitality Management.

  • Neill, L., Bell, C., & Hemmington, N. (2012). A pie cart story: The longevity of a vernacular fast food eatery. Locale: The Australasian-Pacific Journal of Regional Food Studies, 2. Retrieved from http://www.localejournal.org/

  • Cang, S., & Hemmington, N. (2010). Forecasting UK inbound expenditure by different purpose of visit. Journal of Hospitality & Tourism Research, 34(3). doi:10.1177/1096348009350616

  • Yepyltap, M., Ozturk, Y., & Hemmington, N. (2010). Tourism education in Turkey and implications for human resources. Anatolia: An International Journal of Tourism and Hospitality Research, 21(1).

  • Osman, H., Hemmington, N., & Bowie, D. (2009). A transactional approach to customer loyalty in the hotel industry. International Journal of Contemporary Hospitality Management, 21(3). doi:10.1108/09596110910948279

  • Watson, P., Morgan, M., & Hemmington, N. R. (2008). Online communities and the sharing of extraordinary restaurant experiences. Journal of Foodservice, 19(6). doi:10.1111/j.1748-0159.2008.00110.x

  • Morgan, M., Watson, P., & Hemmington, N. R. (2008). Drama in the dining room: Theatrical perspectives on the food service encounter. Journal of Foodservice, 19(2). doi:10.1111/j.1745-4506.2008.00090.x

  • Hemmington, N. R. (2008). CPD – Why doesn't anyone do it ?. En Passent, (Spring 2008).

  • Hemmington, N. R. (2007). From Service to Experience; understanding and defining the hospitality business. The Service Industries Journal, 27(6).

  • Daengbuppha, J., Hemmington, N., & Wilkes, K. (2006). Using Grounded Theory to Model Heritage Visitor Experiences: Methodological and Practical Issues. Qualitative Market Research; an International Journal, 9(4).

  • Hemmington, N., & King, C. (2000). Key dimensions of outsourcing hotel food and beverage services. International Journal of Contemporary Hospitality Management, 12(4), 256-261. doi:10.1108/09596110010330831

  • Okumus, F., & Hemmington, N. (1998). Barriers and resistance to change in hotel firms: An investigation at unit level. International Journal of Contemporary Hospitality Management, 10(7), 283-288. doi:10.1108/09596119810240906

  • Okumus, F., & Hemmington, N. (1998). Management of the change process in hotel companies: An investigation at unit level. International Journal of Hospitality Management, 17(4), 363-374.

  • Hemmington, N. (1995). The attitudes of students to modular hospitality management programmes. Education + Training, 37(4), 32-37. doi:10.1108/00400919510088906

Creative works

  • Hemmington, N. (2011). My Favourite Experience - A collection of words and images (New Zealand) (No. Of Pieces: 50 pages) [Artefact]. AUT University: AUT University.

  • Hemmington, N. R., Morgan, M., & Perrin, K. (2008). My Favourite Experience; a collection of words and images [Artefact]. Bournemouth University.

Book chapters

  • Hemmington, N. R., Bowen, D., Wickens, E., & Paraskevas, A. (2007). Satisfying the Basics: Reflections from a Consumer Perspective of Attractions Management at the Millennium Dome, London. In C. Morley (Ed.), Managing Tourism Firms (pp. 509-518). Cheltenham: Edward Elgar Publishing.

  • Hemmington, N. R. (2006). Defining Hospitality Business. In C. Jayawardena (Ed.), International Trends and ChallengesTourism & Hospitality Business (pp. 143-153). Sri Lanka: Vijitha Yapa Publications.

  • Hemmington, N. R. (2006). Best Practices in the Hospitality Industry. In C. Jayawardena (Ed.), International Trends and Challenges in Tourism & Hospitality Business (pp. 183-189). Sri Lanka: Vijitha Yapa Publications.

Conference contributions

  • Munashinghe, S., Hemmington, N., Schanzel, H., & Poulston, J. (2018). Hospitality from a host-guest encounter perspective: A triadic approach to understanding hospitality in tourism. In Proceedings of the Council for Australasian Tourism and Hospitality Education (CAUTHE) 28th Annual Conference (pp. 407-417). Newcastle: Newcastle Business School.

  • Munasinghe, S., Hemmington, N., Schänzel, H., & Poulston, J. (2017). Synonyms of hospitality: A review of hospitality discourses of human mobility. In 11th Annual Conference of the International Competence Network of Tourism Research and Education (ICNT): Ecotourism in the 21st Century, Conference Programme & Proceedings. Auckland.

  • Hemmington, N., Kim, P., & Wang, C. (2015). An extended model of Importance-Performance Analysis (IPA) as a benchmarking technique for hotel service quality. In Hospitality and Tourism in a Greening World: Proceedings of the 13th Asia Pacific CHRIE Conference (pp. 107-109). Auckland.

  • Hemmington, N., & Gibbons, A. (2015). Astonishment, Derrida and commercial hospitality. In Hospitality and Tourism in a Greening World: Proceedings of the 13th Asia Pacific CHRIE Conference (pp. 157-163). Auckland.

  • Kruesi, M., Hemmington, N., & Kim, P. (2015). Non-equity entry modes in the hotel sector: An examination of the factors prompting the choice between franchising and management contracts. In Hospitality and Tourism in a Greening World: Proceedings of the 13th Asia Pacific CHRIE Conference (pp. 775-778). Auckland.

  • Kim, B. P., Nemeschansky, B., Hemmington, N., & Lim, Y. (2014). Diners’ evaluation on food healthiness and its impact on the dining experience: A cross-national study. In Global Tourism & Hospitality Conference and Asia Tourism Forum. Hong Kong.

  • Kruesi, M., Hemmington, N., & Kim, B. P. (2014). Evaluating foreign market entry mode theories from an industry perspective. In Proceedings for the 13th Asia Pacific Forum for Graduate Students Research in Tourism (pp. 3B 51-55). Taiwan.

  • Hall, C., Hemmington, N., Neill, L. J., & Bliss, S. (2014). Gastronomy: Tell me what you are. In International food studies conference: Food studies: A multidisciplinary menu. Adelaide.

  • Kim, B. P., Lim, Y., Nemeschansky, B., & Hemmington, N. (2014). The impact of a primary service provider on customer satisfaction and engagement behaviour in dining experience: A cross-national study. In The 12th Asia-Pacific CHRIE Conference. Kuala Lumpur. Retrieved from http://www.apacchrie.org/conferences/

  • Ladkin, A., & Hemmington, N. (2010). Insights into hospitality leadership - a comparison of the UK and Hong Kong. In Proceedings of the New Zealand Tourism and Hospitality Research Conference, 2010 (pp. 255-270). : AUT University.

  • Morgan, M., & Hemmington, N. (2009). My favourite experience: Freely-elicited data from a photo-competition. In ATLAS Annual Conference 2009. Denmark.

  • Hemmington, N. R. (2009). International issues facing tourism and hospitality education. In THE-ICE 2009 International Panel of Experts Forum. Sydney.

  • Hemmington, N. R. (2009). From service to experience: The new hospitable experience paradigm. In Fifth Annual Tourism Human Resources Conference: Best practices for creating a motivated and productive tourism workforce. Curaçao.

  • Hemmington, N. R. (2009). Creating a culture of lifelong learning at work. In Fifth Annual Tourism Humann Resources Conference: Best practices for creating a motivated and productive tourism workforce. Curaçao.

  • Ladkin, A., Hemmington, N. R., Whitelaw, P., & Weber, K. (2008). Hospitality Leadership: International Perspectives. In CAUTHE Conference. Gold Coast.

  • Hemmington, N. R. (2008). Hospitality Experiences – emotions, stories and memories. In The Master Innholders & St Julian Scholars Regional Managers Conference. Torquay.

  • Hemmington, N. R. (2008). Hospitality Experiences – emotions, stories and memories. In Dartington Hall Hotel Staff Conference. .

  • Hemmington, N. R. (2008). Hospitable Retail Experiences. In Hall and Woodhouse Retail Conference. Southampton.

  • Hemmington, N. R. (2008). From Service to Experience; understanding the role of people in the tourism business. In Caribbean Tourism Human Resource Think Tank. Barbados.

  • Hemmington, N. (2008). Hospitable experiences – emotions, stories and memories. In Business Leaders Forum. Blandford.

  • Cang, S., & Hemmington, N. R. (2008). UK Inbound Expenditure Analysis by Different Purpose of Visit. In 14th Asia Pacific Tourism Association Annual Conference. Bangkok.

  • Hemmington, N. (2007). Leadership and Achievement. In Institute of Hospitality London Branch Conference. London.

  • Cutler, A., Ladkin, A., & Hemmington, N. R. (2007). Hospitality Leadership Excellence. In Master Innholders Hotel General Managers Conference. London.

  • Ladkin, A., Hemmington, N., & Cutler, A. (2006). Leadership Excellence in Hospitality. In 24th EuroCHRIE Conference. Thessanolikki.

  • Hemmington, N. R. (2006). Hospitality - rising to the challenge. In Master Innholders Hotel General Managers Conference. London.

  • Hemmington, N. (2006). Submitting that first paper", Writing for Academic Publication. In HLSTN Conference. .

  • Hemmington, N. (2006). Services Experience Management?", Managing the event experience. In 4th AEME Event Management Educators Forum. .

  • Hemmington, N. (2006). Commercial Hospitality: from service to experience. In Proceedings of the 15th Annual CHME Research Conference, Nottingham 2006: Promoting excellence in scholarship, teaching and learning in hospitality, leisure and tourism (pp. 162-172). : Nottingham Trent University.

Reports

  • Hemmington, N. R. (2008). Developing a World Class Tourism Workforce. Report of Caribbean Tourism Human Resources Think-Tank.

Theses

  • Harkison, T. (2016). How is the luxury accommodation experience created? Case studies from New Zealand. (Auckland University of Technology). Retrieved from http://hdl.handle.net/10292/9925

Oral presentations

  • Hemmington, N. R. (2008). Continuing Professional Development for professionals in the hospitality industry. Institute of Hospitality, Hotelympia, London.

  • Hemmington, N. R. (2007). Reconceptualising the hospitality experience in pub restaurants. Hall & Woodhouse Retail, Moonfleet Manor, Weymouth.

Other outputs

  • Neill, L., & Hemmington, N. (2012). [Review of book: The pavlova story: A slice of New Zealand's culinary history, by Helen Leach]. In New Zealand Sociology (Iss. 1). Retrieved from https://search.informit.org/documentSummary;dn=506620097744210;res=IELNZC

  • Jackson, C., Morgan, M., & Hemmington, N. (2009). Extraordinary experiences in tourism: Introduction to the special edition 2. In International Journal of Tourism Research (Iss. 2). doi:10.1002/jtr.722

  • Hemmington, N., McIntyre, C., & Polkinghorne, M. (2008). Re-branding and Innovative Distribution Networking – A Knowledge Transfer Case Study. Bournemouth University.

  • Hayman, K., Hemmington., Kilburn, D., & Polkinghorne, M. (2008). Development of an Effective Contract Review Mechanism – A Knowledge Transfer Case Study. Bournemouth University.

  • Hayman, K., Hemmington, N., Kilburn, D., & Polkinghorne, M. (2008). Establishing a Developmental Strategy – A Knowledge Transfer Case Study. Bournemouth University.

  • Hemmington, N., Kilburn, D., Rowles, N., & Polkinghorne, M. (2008). Development of a Differentiation Strategy – A Knowledge Transfer Case Study. Bournemouth University.

  • Morgan, M., Jackson, C., & Hemmington, N. (2008). Extraordinary Experiences in Tourism: Introduction to Special Edition 1. In International Journal of Tourism Research (Iss. 1).

  • Morgan, M., Hemmington, N. R., & Edwards, J. (2008). From foodservice to food experience? Introduction to the topical focus papers: extraordinary experiences in foodservice.. In Journal of Foodservice (Iss. 3). doi:10.1111/j.1745-4506.2008.00095.x

  • Morgan, M., & Hemmington, N. R. (2008). From foodservice to food experience? Introduction to the topical focus papers.. In Journal of Foodservice (Iss. 2). doi:10.1111/j.1745-4506.2008.00089.x

  • Hemmington, N. (2008). Comments on the Association of Business Schools (ABS) 2008 Journal Quality Grading Guide with Reference to Tourism and Hospitality Journals.

  • Hemmington, N., Polkinghorne, M., & Rowles, N. (2007). Developing an export marketing strategy – A Knowledge Transfer Case Study. Bournemouth University.