Phone: + 64 9 921 9999 – ext: 5207
- Master of Arts (1st Hons)Social Policy
- Graduate Diploma Business Studies -Alternative Dispute Resolution Mediation
- Bachelor of Arts (Social Policy)
- Mediator, (AAMINZ) Associate Arbitrators’ and Mediators’ Institute of New Zealand.
- Doctor of Philosophy, Auckland University of Technology
Memberships and Affiliations:
- New Zealand Work Research Institute (NZWRI)
- Australia and New Zealand Education Law Association (ANZELA)
- Collaborative Law New Zealand. (CLNZ)
Gaye Greenwood’s research focus is on early resolution of conflict and disputes in business, employment, education, health, family, community and interpersonal relationships. Her PhD research investigated employment relationship problems in the education sector. Her research and professional dispute resolution practise is in workplace conflict management including performance management, negotiation, coaching, team conflict and problem solving, workplace bullying, intercultural and intergenerational conflict. As a mediator, Gaye is interested in the intersection between research and practise. She highlights important public sector areas in urgent need of research such as complaint handling and dispute resolution in the health and education sectors. Her PhD provided the impetus for an interest in the tensions between governance, management and leadership in business and public sector organisations. Gaye Master’s thesis informed dispute resolution processes and public policy about parental conflict at separation, childcare and contact, relationship property and contracting out negotiations. She highlights an emerging research gap in the areas of inter-generational conflict; extended family and eldercare disputes.
Gaye is passionate about student led learning and engagement. She leads the first year management paper, Management and Organisation (MGMT501), Employment Regulations and Dispute Resolution (EMPL701) and Negotiation (MGMT8941) MBA.
Gaye’s research in the last six years has primarily focussed on analysis of workplace conflict and events influencing escalation of employment disputes. Gaye is currently writing about change and interest-based negotiation (IBN) in organisations. She is supervising a PhD student studying mediation and facilitation of collective disputes and a master’s student investigating the experience of bus drivers and role of unions during bus strikes. In 2017 she supervised an honours student to completion -Plaumann, L. (2017). What effect does alternative dispute resolution (ADR) in New Zealand’s Employment Relations Act 2000 have on precarious workers in organisations?
Gaye's interpretive approach to research pays attention to how people make sense of conflict events and stories in the early stages of dispute. She has both drawn on, and departed from, the principles of grounded theory method when interpreting and analysing the shifts and transformations of complaint and conflict during processes of naming, blaming, shaming, escalation or resolution. The research extends our knowledge about interpersonal, team, workplace, family and institutional conflict management policies, processes and systems.
Current Research Projects:
- Collaborative Sense-making: A model for early resolution of workplace conflict management
- Shifting methodologies: Making sense of grounded theory co-constructing meaning.
- Building relational trust in complex workplace relationships: An appreciative inquiry analysis of practices and processes that resolved workplace conflict events early