Dr Gaye Greenwood

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Senior Lecturer

Phone: + 64 9 921 9999 – ext: 5207

Email: gaye.greenwood@aut.ac.nz


  • Master of Arts  (1st Hons)Social Policy
  • Graduate Diploma  Business  Studies -Alternative Dispute Resolution Mediation 
  • Bachelor of Arts (Social Policy)
  • Mediator, (AAMINZ) Associate Arbitrators’ and Mediators’ Institute of New Zealand.
  • Doctor of Philosophy, Auckland University of Technology

Memberships and Affiliations:

  • New Zealand Work Research Institute (NZWRI)
  • Australia and New Zealand Education Law Association (ANZELA)
  • Collaborative Law New Zealand. (CLNZ)


Gaye Greenwood’s research focus is on early resolution of conflict and disputes in business, employment, education, health, family, community and interpersonal relationships. Her PhD research investigated employment relationship problems in the education sector. Her research and professional dispute resolution practise is in workplace conflict management including performance management, negotiation, coaching, team conflict and problem solving, workplace bullying, intercultural and intergenerational conflict. As a mediator, Gaye is interested in the intersection between research and practise. She highlights important public sector areas in urgent need of research such as complaint handling and dispute resolution in the health and education sectors. Her PhD provided the impetus for an interest in the tensions between governance, management and leadership in business and public sector organisations. Gaye Master’s thesis informed dispute resolution processes and public policy about parental conflict at separation, childcare and contact, relationship property and contracting out negotiations. She highlights an emerging research gap in the areas of inter-generational conflict; extended family and eldercare disputes. 

Teaching Areas:

Gaye is passionate about student led learning and engagement. She leads the first year management paper, Management and Organisation (MGMT501), Employment Regulations and Dispute Resolution (EMPL701) and Negotiation (MGMT8941) MBA.

Research Areas:

Gaye’s research in the last six years has primarily focussed on analysis of workplace conflict and events influencing escalation of employment disputes. Gaye is currently writing about change and interest-based negotiation (IBN) in organisations. She is supervising a PhD student studying mediation and facilitation of collective disputes and a master’s student investigating the experience of bus drivers and role of unions during bus strikes.  In 2017 she supervised an honours student to completion -Plaumann, L. (2017). What effect does alternative dispute resolution (ADR) in New Zealand’s Employment Relations Act 2000 have on precarious workers in organisations?

Research Summary:

Gaye's interpretive approach to research pays attention to how people make sense of conflict events and stories in the early stages of dispute. She has both drawn on, and departed from, the principles of grounded theory method when interpreting and analysing the shifts and transformations of complaint and conflict during processes of naming, blaming, shaming, escalation or resolution. The research extends our knowledge about interpersonal, team, workplace, family and institutional conflict management policies, processes and systems. 

Current Research Projects:

  • Collaborative Sense-making: A model for early resolution of workplace conflict management 
  • Shifting methodologies: Making sense of grounded theory co-constructing meaning.
  • Building relational trust in complex workplace relationships: An appreciative inquiry analysis of practices and processes that resolved workplace conflict events early


  1. Greenwood, G., & Haar, J. M. (2018). Understanding the effects of intra-group conflict: A test of moderation and mediation. New Zealand Journal of Employment Relations, 43(1), 14-35. Retrieved from http://www.nzjournal.org/
  2. Greenwood, G., & Rasmussen, E. (2017). Transforming New Zealand employment relations: At the intersection of institutional dispute resolution and workplace conflict management. In Conflict and its Resolution in the Changing World of Work: A Conference and Special Issue Honoring David B. Lipsky (pp. 1-32). Ithaca, NY: Cornell University, ILR School. Retrieved from https://digitalcommons.ilr.cornell.edu/lipskycrconference/
  3. Greenwood, G., & Rasmussen, E. (2016). Employment relationship problem resolution: A gap between objectives and implementation. New Zealand Journal of Employment Relations, 41(3), 76-90. Retrieved from http://www.nzjournal.org
  4. Greenwood, G., Rasmussen, E., Bentley, T., (2016). Opening a can of worms; Workplace Bullying in Education, Presentation to 10th International Conference on Workplace Bullying and Harassment, Auckland: New Zealand.
  5. Greenwood, G. (2016). Transforming employment relationships? Making sense of conflict management in the workplace. (Doctoral Thesis, Faculty of Business, Economics and Law, Auckland University of Technology, AUT Library). Retrieved from http://hdl.handle.net/10292/9944
  6. Greenwood, G., & Rasmussen, E. (2015). Making sense of workplace conflict management in New Zealand. In ANZAM Conferences - Past Papers (pp. 1-18). Queenstown, New Zealand. Retrieved from http://www.anzam.org/
  7. Rasmussen, E., & Greenwood, G. (2014). Conflict resolution in New Zealand. In W. K. Roche, P. Teague, & A. J. S. Colvin (Eds.), The Oxford handbook of conflict management in organizations (pp. 449-490). Oxford, UK: Oxford University Press. doi:10.1093/oxfordhb/9780199653676.013.0023
  8. Greenwood, G., & Rasmussen, E. (2015). Challenges for workplace conflict. In 3rd Biennual Labour Law Conference of the New Zealand Labour Law Society. Wellington, NZ. Retrieved from https://www.victoria.ac.nz/
  9. Greenwood, G., & Rasmussen, E. (2013). Workplace conflict management: Legal intentions versus managers’ experiences. New Zealand Journal of Employment Relations, 38(1), 55-70. Retrieved from http://www.nzjournal.org/
  10. Greenwood, G. (2011). Transcending Conflict: A review of processes for mediating Workplace Relationship Conflict involving issues of diversity in Aotearoa New Zealand, Equality, Diversity and Inclusion Conference, Auckland Feb7-8 2011.
  11. Greenwood, G. (2011). Conceptual and Methodological issues for the study of Employment relationship problem resolution. Conference of the Association of Industrial Relations Academics in Australia and New Zealand (AIRAANZ), Dialogue Downunder 2-4 Feb 2011.
  12. Greenwood, G. (2010). The Challenge of Collaborative Law: Is access to ADR through the Family Court an Oxymoron? The Journal of the Institute of Arbitrators and Mediators, Australia. Vol 29 (1). pp103-114.
  13. Greenwood, G. (2010). Swimming with the tides of intercultural tolerance: mediating across cultures, presentation to the Council of Christians and Muslims, Auckland: Mar 10th.
  14. Lamm, F., Greenwood, G., Lamare, R., Foster, B., (2009). Bargaining, Negotiation and the Resolution of Conflict, in Rasmussen, E., (2009). 2nd ed. Employment Relations in New Zealand. Auckland, New Zealand: Pearson.
  15. Greenwood, G. (2009). Family Mediation: Problem Solving and Transforming Inter-Parental Conflict, New Zealand Law Journal, (Nov), pp 381-382
  16. Greenwood, G. (2009). Digging Deep in the Tool Kit, Arbitrators' & Mediators' Institute of New Zealand, 5@5 Seminar Series
  17. Greenwood, G. (2009). Family Mediation: Problem Solving and Transforming Inter-Parental Conflict, New Zealand Law Journal. Oct 2009.
  18. Greenwood, G., (2008). Presentation at the AUT University New Zealand Womens' Suffrage Celebration: Inspiring Research and Writing: Student Centred Processes for Developing Authentic Learning Relationships
  19. Greenwood, G., (2008). Presentation Arbitrators' and Mediators' Annual Conference Swimming with the tides storms and waves of intercultural mediation. 1-3 August Blenheim.
  20. Greenwood, G., Powell, C. & McCoulloch, B. (2007). Submission on the Family Court Matters Bill to the Social Services Select Committee, New Zealand Parliament, Paper and Oral presentation Commissioned by AMINZ and LEADR NZ .Wellington: September 21st.
  21. Greenwood, G., & Pitchforth, R. (2007). Creative DIY processes v standard procedures: Where is dispute resolution going? Arbitrators' and Mediators' Institute of New Zealand: Annual Dispute Resolution Conference Proceedings, Auckland.
  22. Greenwood, G., (2005). Transforming Parental Conflict Stories into Collaborative Parenting Stories, Paper for the Ministry of Justice / Arbitrators’ & Mediators’ Institute (AMINZ) New Zealand, National Family Mediation Newsletter, Wellington.
  23. Greenwood, G. (2005). Presentation Transforming Parental Conflict Stories into Collaborative Parenting Stories, for the Ministry of Justice / Arbitrators’ & Mediators’ Institute New Zealand, National Family Mediation Pilot Seminar, 10th May 2005, Auckland.
  24. Greenwood, G., (2004). Mediation in the main stream: critical issues, Paper for Massey University Study Guide 153.302 Mediation Process (2005), Graduate Diploma in Business (ADR), Massey University, Palmerston North.
  25. Greenwood, G. (2004). Mediator Liability, Registration and the Family Court Pilot, Presenter at the seminar for Arbitrators’ and Mediators’ Institute of New Zealand (AMINZ), Northern Club, Auckland. Nov 8th 2004
  26. Greenwood, G. (2004). Presenter, Women’s empowerment and participation in political decision making, Seminar: Asia 2000, Political Participation in Asia, AUT, Dec 4th.
  27. Greenwood, G. (2004) Panel Member, Walking to Different Beats Conference, AUT. Auckland.
  28. Greenwood, G. (2004) Student Centered Learning Strategies for Facilitating Learning alongside Students with English as a Second Language (EAL), Health and Counseling Faculty, AUT., Auckland.
  29. Greenwood, G. (2004). Reflective Portfolios for Students with English as a Second Language (EAL), Chinese Centre, AUT. Auckland.
  30. Greenwood, G. & Vanevelt, E., (2001) The Tool Kit: A Planning Tool for Community Consultation and Quality Decision Making in Local Authorities. Wellington: Creative New Zealand and Hillary Commission.
  31. Greenwood, G. (2001). Evaluation of the campaign, training and support needs of Women Politicians in Fifteen Pacific Countries. Suva, Fiji: UNIFEM Pacific.
  32. Waring, M., Greenwood, G., & Pintat, C. (2000). Politics: Womens' Insight, No 36. Geneva: Inter-Parliamentary Union.
  33. Greenwood, G. (1999). Dissolution of Marriage: Public Policy and the Family Apart, Unpublished Master’s Thesis, Auckland: Massey University.


  • Vice Chancellor’s doctoral study leave award (2012)
  • The Deans 10th Anniversary Award: Outstanding Contribution to teaching (2010),
  • Vice Chancellor’s Distinguished Teaching Award, (2007)
  • Vice Chancellor’s Distinguished Teaching Award, (2003)
  • AuSM - Awesome Award: Best lecturer Business Faculty (2007).