Professor Alison McIntosh

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Professor of Tourism and Hospitality

Phone: +64 9 921 9999 ext 6983


Memberships and Affiliations:

Teaching Areas:

  • Contemporary Issues in Tourism and Hospitality
  • Sustainable Tourism Management
  • Tourism Impacts
  • Heritage Tourism Management
  • Tourist Behaviour
  • Introduction to Tourism and Hospitality

Research Areas:

  • Accessible Tourism
  • Critical Tourism and Hospitality
  • Social Justice, Ethics, Tourism and Hospitality
  • Sustainable Tourism
  • Community Hospitality
  • Heritage / Cultural / Indigenous Tourism.

Research Summary:

Alison's main research interests are in critical approaches to tourism and hospitality studies, with particular focus on issues of accessibility, social justice, ethics and advocacy, and community engagement. Alison has over 20 years of academic and consulting research experience. She has considerable experience in supervising and mentoring research students at the Masters and PhD levels.

She currently also holds a Visiting Professor position at Edinburgh Napier University, Scotland. She Co-Founded and is Co-Editor of the international journal Hospitality and Society. She has published widely in leading international tourism and hospitality journals. Other research expertise includes cultural heritage management and sustainable tourism development; tourist experiences and wellbeing.

Alison holds current and previous Directorships of community organisations, and regularly engages in community work aligned to her research interests.

Current Research Projects:

Her most recent project aims to increase employment for people with disabilities in the tourism and hospitality industries in New Zealand. She has also recently completed research into Accessible Tourism in New Zealand (

Other projects completed include, for example, 'How hospitable is Aotearoa New Zealand to refugees'?, and The Health Benefits of Travel.


Most recent publications include:
  • McIntosh, A. & Harris, C. (2018). Representations of hospitality at  The Special Needs Hotel.  International Journal of Hospitality Management,
  • McIntosh, A. & Cockburn-Wootten, C., (2018). Refugee-focused service providers: Improving the welcome in New Zealand.  The Service Industries Journal,
  • Wengel, Y., McIntosh, A. & Cockburn-Wootten, C. (2018). Tourism as ‘dirt’: A case study of WWOOF farms in New Zealand.  Journal of Hospitality and Tourism Management, 35, 46-55.
  • Willson, G., McIntosh, A., Morgan, A., & Sanders, D. (2018). Terminal illness and tourism: A review of current literature and directions for future research.  Tourism Recreation Research, 43:2, 268-272. doi: 10.1080/02508281.2018.1443053
  • Gillovic, B., McIntosh, A., Cockburn-Wootten, C. & Darcy, S. (2018). Having a voice in inclusive tourism research.  Annals of Tourism Research.
  • Gillovic. B., McIntosh, A.J., Darcy, S. & Cockburn-Wootten, C., (2018). Enabling the Language of accessible tourism,  Journal of Sustainable Tourism.
  • Ramanayake, U., McIntosh, A. & Cockburn-Wootten, C. (2017). Loss and travel: A review of literature and current understandings.  Anatolia, 29(1), 74-83.
  • McIntosh, A., (2016). Institutions of Hospitality. Hospitality & Society, 6(2), 109-112.
  • Wong, C., McIntosh, A. & Ryan, C. (2016). Visitor Management of a Buddhist Sacred Site, Journal of Travel Research, 55(5) 675-687.
  • Zhang, K., Lynch, P., McIntosh, & Wengel, Y. (2016). Current and future possibilities of critical hospitality studies. Hospitality & Society, 6(1), 77-82.
  • Yoo, H., McIntosh, A. & Cockburn-Wootten, C. (2016). Time for me and time for us: Conference travel as alternative family leisure. Annals of Leisure Research, 1-17.
  • McIntosh, A. & Cockburn-Wootten, C. (2016). Using KETSO for engaged tourism scholarship. Annals of Tourism Research, 56, 148-151.
  • Wengel, Y., McIntosh, A. & Cockburn-Wootten, C. (2016). Constructing tourism realities through LEGO Serious Play. Annals of Tourism Research, 56, 161-163.
  • Gillovic, B. & McIntosh, A. (2015). Stakeholder perspectives of the future of accessible tourism in New Zealand, Journal of Tourism Futures, 1(3).
  • Cockburn-Wootten, C, McIntosh, A. and Phipps, A. (2014). Hospitality as Advocacy & Vulnerability. Hospitality & Society, 4(2), 111-114.
  • Wong, C., McIntosh, A. & Ryan, C. (2014). Visitor Management at a Sacred Buddhist Site. Journal of Travel Research, (December 10), 1-13.
  • Ong, C., Ryan, C. & McIntosh, A. (2014). Power-Knowledge and Tour Guiding. Capitalistic Domination, Utopian Visions and the Creation and Negotiation of UNESCO's "Homo-Turismos' in Macao. Annals of Tourism Research, 48: 221-234.
  • Rodrigues, S. & McIntosh, A. (2014). Motivations, Experiences and Perceived Impacts of Visitation at a Catholic Monastery in New Zealand. Journal of Heritage Tourism.


  • University of Waikato, Waikato Management School Outstanding Teaching Award 2014, New Zealand
  • University of Waikato, Waikato Management School Dean’s Award for Research Excellence 2013, New Zealand.