Professor Felix Tan

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Faculty Research Director




  • Doctor of Philosophy, The University of Auckland
  • Master of Philosophy (1st Class Honours), The University of Auckland
  • Bachelor of Economics, Monash University


Dr Felix B Tan is Professor and is currently Faculty Research Director in the Faculty of Design & Creative Technologies at Auckland University of Technology (AUT), NZ. He has held other roles at AUT since joining in 2003: initially as Head of the School of Computer & Information Sciences; Associate Dean Research in the Faculty of Design & Creative Technologies; Director of Research Management / Head of the University Research Office; and Head of the Department of Business Information Systems in the Faculty of Business and Law. Professor Tan was recipient of the 2012 Excellence in Postgraduate Supervision Award; as well as the 2013 Excellence in Research Award; and was a nominee for the 2014 Vice Chancellor’s Research Excellence Award. Prior to AUT, Professor Tan was at The University of Auckland Business School for 12 years.

From 1998 to 2012, Professor Tan served as the Editor-in-Chief of the Journal of Global Information Management. He was also on the Council of the Association for Information System from 2003 to 2005. He has held visiting positions with the University of New South Wales; Queensland University of Technology; National University of Singapore; The University of Western Ontario; Georgia State University; The University of Hawaii at Manoa; Royal Holloway University of London and Indiana Wesleyan University.

Professor Tan is known world-wide for his work in the global IT field and is a frequent keynote speaker at international conferences. His other research interests include IT user behaviour and the management of IT. He has published in several top journals including MIS Quarterly, Information & Management, European Journal of Information Systems, Information Systems Journal, Journal of Information Technology, Communications of the AIS, Communications of the ACM, IEEE Transactions on Engineering Management, International Journal of Electronic Commerce, as well as other journals and refereed conference proceedings.

Research interests:

The type of research Professor Tan does is behavioural in nature; and which fall broadly into two main streams of investigations:

a. IT User Behaviour

The focus of this area of research is on the user adoption, use and acceptance as well as post adoption and infusion of various types of IT, including the general Internet, B2C websites, mobile information & entertainment services, mobile payments, on-line shopping, on-line knowledge communities, on-line consumer trust, CRM systems, user-generated content and communications media. Theories employed in this stream of work were borrowed from wider fields of psychology, sociology and communication studies. Of interest are also differences in behaviour between different cultures.

b. Management of IT

While research into IT User Behaviour tends to be of individuals or groups of individuals, this stream of research is interested in various aspects of IT Management within organisations. Topics include global IT management, business-IT alignment, strategic information systems management, IT project management mentoring, skills archetypes of IT project managers, voluntary turnover decisions of IT professionals, IT post implementation innovation and IT governance.

Professor Tan has supervised to completion several research students, including 13 PhDs and 16 Master / Honours Dissertations. He has and continue to mentor and help his students publish their work in highly ranked journals.

Fields of research:

  • Information Systems
  • Global Information Systems
  • Information Systems Management

Professional activities:

Appointment, affiliation, and membership

  • Panel Member, 2020 PHIS-NZ IS Doctoral Thesis Award, Professors and Heads of IS in NZ (2020)
  • Acting Dean from 23 Mar to 27 Apr 2020, Faculty of Design and Creative Technologies, AUT (2020)
  • Member of Executive Committee of Conf-IRM (since 2008), International Conference on Information Resources Management (2018 - ongoing)
  • Advisory Board Member, ICDE2018, 2018 International Conference on Digital Economy (in affiliation with India Chapter of the AIS) (2018)
  • Member of Executive Committee of PACIS (since 2007), Pacific Asia Conference on Information Systems (2018 - ongoing)
  • Member of the 2012 and 2018 PBRF MIST Panel, NZ Tertiary Education Commission (2009 - 2018)
  • Was on the NZVCC Standing Committee for Research 2007-2009, NZ Vice Chancellors Committee (2007 - 2009)

Award, prize, fellowship, and scholarship

  • 2014 Vice Chancellor's Academic Excellence for Research Awards Nominee (Research Excellence Category),
  • 2013 Faculty of Business and Law Research Excellence Award, AUT University,
  • 2012 Faculty of Business and Law Excellence in Postgraduate Supervision Award, AUT University,

Editorship, reviewing, examining, and judging

  • PhD Thesis Examiner, Griffith University; (2018)
  • Editor-in-Chief, Journal of Global Information Management (1998 - 2012)

Facilitation, networking and collaboration

  • General Track Co-Chair, ACIS2020, 2020 Australasian Conference on Information Systems (2020 - ongoing)
  • International and Track Co-Chair, Conf-IRM2020, 2020 International Conference on Information Resources Management (2020)
  • International and PDW Co-Chair, Conf-IRM2019, 2019 International Conference on Information Resources Management (2019)
  • Conference Co-Chair & PDW Co-Chair, Conf-IRM2018, 2018 International Conference on Information Resources Management (2018)

    Research outputs:

    Journal articles

    • Hashim, K. F., & Tan, F. B. (2018). Examining the determinant factors of perceived online community usefulness using the expectancy value model. Journal of Systems and Information Technology, 20(2), 152-167. doi:10.1108/jsit-11-2016-0068

    • Mendes-Filho, L., Mills, A. M., Tan, F. B., & Milne, S. (2018). Empowering the traveler: an examination of the impact of user-generated content on travel planning. Journal of Travel and Tourism Marketing, 35(4), 425-436. doi:10.1080/10548408.2017.1358237

    • Cheah, S. K. A., Yeow, P. H. P., Nair, S. R., & Tan, F. B. (2018). Behavioural modification framework to address wastage in household electricity consumption. Ergonomics, 61(5), 627-643. doi:10.1080/00140139.2017.1397200

    • Hedman, J., Tan, F. B., Holst, J., & Kjeldsen, M. (2017). Taxonomy of payments: a repertory grid analysis. International Journal of Bank Marketing, 35(1), 75-96. doi:10.1108/IJBM-12-2015-0187

    • Karmokar, S., Singh, H., & Tan, F. B. (2016). Using Multidisciplinary Design Principles to Improve the Website Design Process. PACIFIC ASIA JOURNAL OF THE ASSOCIATION FOR INFORMATION SYSTEMS, 8(3), 17-44. Retrieved from

    • Bentley, T., Teo, S. T. T., McLeod, L., Tan, F., Bosua, R., & Gloet, M. (2016). The role of organisational support in teleworker wellbeing: A socio-technical systems approach. Applied Ergonomics, 52.

    • Hassandoust, F., Techatassanasoontorn, A. A., & Tan, F. B. (2016). Factors influencing the infusion of information systems: A literature review. Pacific Asia Journal of the Association for Information Systems, 8(1). Retrieved from

    • Hashim, K. F., & Tan, F. B. (2015). The mediating role of trust and commitment on members' continuous knowledge sharing intention: A commitment-trust theory perspective. International Journal of Information Management, 35(2). Retrieved from

    • Xin, C., Techatassanasoontorn, A., & Tan, F. (2015). Antecedents of consumer trust in mobile payment adoption. Journal of Computer Information Systems, 55(4). doi:10.1080/08874417.2015.11645781

    • Hashim, K. F., Tan, F. B., & Rashid, A. (2014). Adult learners' intention to adopt mobile learning: A motivational perspective. British Journal of Educational Technology. doi:10.1111/bjet.12148

    • Grant, G., & Tan, F. B. (2013). Governing IT in inter-organizational relationships: Issues and future research. European Journal of Information Systems, 22(5).

    • Chong, J. L. L., & Tan, F. B. (2012). IT governance in collaborative networks: A socio-technical perspective. Pacific Asia Journal of the Association for Information Systems, 4(2). Retrieved from

    • Niederman, F., & Tan, F. B. (2011). Managing global IT teams: Considering cultural dynamics. Communications of the ACM, 54(4). doi:10.1145/1924421.1924431

    • Guo, Z., Tan, F. B., Turner, T., & Xu, H. (2010). Group norms, media preferences, and group meeting success: A longitudinal study. Computers in Human Behavior, 26(4), 645-655. doi:10.1016/j.chb.2010.01.001

    • Guo, Z., Tan, F. B., & Cheung, K. (2010). Students' Uses and Gratifications for Using Computer-Mediated Communication Media in Learning Contexts. Communications of the Association for Information Systems, 27.

    • Tan, F. B., & Chou, J. P. C. (2010). Dimensions of Autotelic Personality and their Effects on Perceived Playfulness in the Context of Mobile Internet and Entertainment Services. Australasian Journal of Information Systems, 17(1). Retrieved from

    • Tan, F. B., Tung, L. L., & Xu, Y. (2009). A Study of Web-designers' Criteria for B2C Websites using the Repertory Grid Technique. Journal of Electronic Commerce Research, 10(3).

    • Tung, L., Xu, Y., & Tan, F. (2009). Attributes of web site usability: A study of web users with the repertory grid technique. International Journal of Electronic Commerce, 13(4).

    • Napier, N. P., Keil, M., & Tan, F. B. (2009). IT Project Managers' Construction of Successful IT Project Management Practice:A Repertory Grid Investigation. Information Systems Journal, 19(3).

    • Guo, Z., Tan, F. B., Turner, T., & Xu, H. (2008). An Exploratory Investigation into Instant Messaging Perceptions and Preferences in Two Distinct Cultures. IEEE Transactions on Professional Communication, 51(4).

    • Tan, F. B., & Chou, J. P. C. (2008). The Relationship between Perceived Service Quality, Perceived Technology Compatibility and Perceived Playfulness in the Context of Mobile Internet and Entertainment Services. International Journal of Human-Computer Interaction, 24(7).

    • Tan, F. B., Yan, L., & Urquhart, C. (2007). The effect of cultural differences on attitude, peer influence, external influence, and self-efficacy in actual online shopping behaviour. Journal of Information Science and Technology, 4.

    • Tan, F. B., Lin, H. J., & Urquhart, C. (2006). An exploratory study of the design preferences of U.S. and Chinese virtual communities. International Journal of E-Business Research, 2.

    • Tan, F. B., & Gallupe, R. B. (2006). Aligning business and information systems thinking: A cognitive approach. IEEE Transactions on Engineering Management, 53(2).

    • Tan, F., & Leewongcharoen, K. (2005). Factors Contributing to IT Industry Success in Developing Countries: The Case of Thailand. Journal of Information Technology for Development, 11(2).

    • Tan, F. B., & Sutherland, P. (2004). Online consumer trust: A multi-dimensional model. Journal of Electronic Commerce in Organizations, 2.

    • Chung, J., & Tan, F. B. (2004). Antecedents of perceived playfulness: An exploratory study on user acceptance of general information-searching websites. Information and Management, 41(7).

    • Tan, F. B., & Hunter, M. G. (2002). The repertory grid technique: A method for the study of cognition in information systems. MIS QUARTERLY, 26(1), 39-57. doi:10.2307/4132340

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