Dr David Williamson

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Joint Head of Department - Hospitality

Email: david.williamson@aut.ac.nz

ORCID: ORCID logo https://orcid.org/0000-0003-3826-7889

Overview:

David has submitted his thesis for the Master of International Hospitality Management and has researched in the area of hospitality employment relations. David has authored 14 conference papers from 2006 to 2009 and three journal articles. David is a member of the Work and Labour Market Institute.

Research interests:

David has submitted his thesis for the Master of International Hospitality Management and has researched in the area of hospitality employment relations. David has authored 14 conference papers from 2006 to 2009 and three journal articles. David is a member of the Work and Labour Market Institute.

Teaching summary:

Employment Relations
Human Resource Management
Organisational Behaviour

Fields of research:

  • Business and Management
  • Human Resources Management
  • Hospitality Management
  • Tourism Management
  • Discourse and Pragmatics

Student research supervision

  • Raising the bar: the story of bean-to-bar chocolate production in New Zealand., Auckland Universtiy of Technology (2019)
  • From glutton to gourmet: Is gourmandise still a deadly sin?, AUT (2019)
  • Employment relations in SME’s: The interconnection between employer and employees in the hospitality industry., Auckland University of Technology (2018)
  • Exploring the role of hospitality in New Zealand migrant students’ experiences: Transitioning from international students to New Zealand residents, AUT (2018 - 2019)
  • Communication and human resource management: Their relationship and perceived significance in a New Zealand hotel organisation, AUT (2018 - 2019)
  • The impact of motivational and cultural factors on the employees’ service-oriented organizational citizenship behaviour in New Zealand., Auckland University of Technology (2017 - 2018)
  • A content analysis of online reviews for full-service restaurants in Auckland, Auckland University of Technology (2017 - 2018)
  • The impacts of tourism related foreign direct investment on local skills development for their future career in Siem Reap, Cambodia., Auckland University of Technology (2016 - 2017)
  • An examination of international employees’ use of native languages in service encounters in the hospitality industry, Auckland University of technology (2016 - 2017)
  • An examination of Employee Assistance Program (EAP) affecting frontline hotel employee’s service orientation: An emotional labour perspective, Auckland University of Technology (2013 - 2016)
  • Trouble in Paradise: Experts’ opinions on the current touristic situation in French Polynesia, Auckland University of Technology (2012 - 2014)
  • MIHM dissertation secondary supervison for Du, V. (2011), AUT University (2011)
  • MIHM secondary supervision for Bennet, R. (2011), AUT University (2010 - 2011)

Research outputs:

Journal articles

  • Williamson, D., & Harris, C. (2019). Talent management and unions: The impact of the New Zealand hotel workers union on talent management in hotels (1950-1995). International Journal of Contemporary Hospitality Management. doi:10.1108/IJCHM-10-2018-0877

  • Williamson, D., Rasmussen, E., & Ravenswood, K. (2017). Power in the darkness: Taking a historical and critical employment relations approach in hospitality. Journal of Hospitality and Tourism Management, 33. doi:10.1016/j.jhtm.2017.10.014

  • Williamson, D. (2017). Too close to servility? Why is hospitality in New Zealand still a ‘Cinderella’ industry?. Hospitality and Society, 7(2). doi:10.1386/hosp.7.2.203_7

  • Markey, R., Harris, C., Ravenswood, K., Simpkin, G., & Williamson, D. (2015). Employee participation and quality of the work environment: Cases from New Zealand. New Zealand Journal of Employment Relations, 40(2). Retrieved from http://www.nzjournal.org/

  • Neill, L., Williamson, D., & Berno, T. (2015). Manaakitanga and Maori food: Theoretical perspectives of advancement. Locale: The Australian-Pacific Journal of Regional Food Studies, 5. Retrieved from https://www.journalguide.com/

  • Markey, R., Harris, C., Knudsen, H., Lind, J., & Williamson, D. (2014). Exploring employee participation and work environment in hotels: Case studies from Denmark and New Zealand. New Zealand Journal of Employment Relations, 39(1). Retrieved from http://nzjournal.org/

  • Goodsir, W., Neill, L., Williamson, D., & Brown, A. (2014). Journalistic integrity or arbiter of taste? The case study of restaurant
    critic Peter Calder. Journal of Hospitality and Tourism Management, 21. doi:10.1016/j.jhtm.2014.09.001

  • Ravenswood, K., Harris, C., Williamson, D., & Markey, R. (2013). Missing in action: Building a case for culturally diverse OHS committees in New Zealand hotels. Policy and Practice in Health and Safety, 11(1). doi:10.1080/14774003.2013.11667784

  • Harris, C., Tregidga, H., & Williamson, D. (2011). Cinderella in Babylon: The representation of housekeeping and housekeepers in the UK Television Series 'Hotel Babylon'. Hospitality and Society, 1(1).

  • Williamson, D., Tregidga, H., Harris, C., & Keen, C. (2009). The working engines of distinction: Discourse for main course in restaurant reviews. Journal of Hospitality and Tourism Management, 16(1). doi:10.1375/jhtm.16.1.55

  • Williamson, D., Harris, C., & Parker, J. (2008). I love you - goodbye: Exit interviews and turnover in the New Zealand hotel industry. New Zealand Journal of Employment Relations, 33(2).

  • Roberts, E., Williamson, D., & Neill, L. (2006). Utilising flexible learning packages to enhance teaching effectiveness: A new zealand case study. Journal of Hospitality and Tourism Education, 18(3), 76-83. doi:10.1080/10963758.2006.10696866

  • Roberts, E., Williamson, D., & Neill, L. (2006). Utilising flexible learning packages to enhance teaching effectiveness: A New Zealand case study. Journal of Hospitality and Tourism Education, 18(3).

Conference contributions

  • Williamson, D. (2019). A critical history of migrant labour in the New Zealand hotel sector. In Book of Abstracts / Critcal Tourism Studies VIII Conference (pp. 133-134). Ibiza. Retrieved from https://www.criticaltourismstudies.info/proceedings

  • Williamson, D., & Harris, C. (2019). Disempowered: A critical corporatist history of women in the post-war New Zealand hotel workers' union. In CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age: Proceedings of the 29th Annual Conference. Cairns: The Council for Australasian Tourism and Hospitality Education (CAUTHE). Retrieved from https://cauthe.org/conference-2019/

  • Williamson, D., Harris, C., & Harkison, T. (2019). Disempowered : A critical corporatist history of women in the post-war New Zealand hotel workers' union. In CAUTHE 2019: Sustainability of Tourism, Hospitality & Events in a Disruptive Digital Age: Proceedings of the 29th Annual Conference. (pp. 465-469). Cairns. Retrieved from file:///C:/Users/csi/Downloads/CAUTHE+2019+Proceedings_ALL.pdf

  • Williamson, D., & Harris, C. (2018). 'Show me the money': the impact of Neo-liberal reform on hotel wages in New Zealand - a cautionary tale regarding penalty rates. In T. Young, G. McGinnis, & P. Stolk (Eds.), CAUTHE 2018 conference proceedings : Get smart : paradoxes and possibilities in tourism, hospitality and events : proceedings of the 28th Annual Conference (pp. 602-606). Newcastle. Retrieved from http://www.cauthe.org/

  • Darukhanawalla, P., Williamson, D., & Mooney, S. (2017). The career patterns of graduates of hospitality management degrees in New Zealand. In CAUTHE 2017 Conference Handbook programme and abstracts (pp. 114). Dunedin: University of Otago, New Zealand.

  • Williamson, D., & Harris, C. (2017). "They wanted partnership... I said bullshit": The birth of human resource management in the New Zealand hotel sector. In 27th Council for Australasian Tourism and Hospitality Education (CAUTHE) Annual Conference 2017. Dunedin. Retrieved from http://cauthe.org/conference-2017/

  • Williamson, D. D., Harris, C., Rasmussen, E., & Ravenswood, K. (2017). Where is the critical employment relations research in hospitality and tourism?. In Crtiical Tourism Studies Proceedings Vol. Article 11. Palma de Mallorca: Digital Commons. Retrieved from https://digitalcommons.library.tru.ca/cts-proceedings/

  • Neill, L. J., Powell, L., Williamson, D., & Goodsir, W. (2015). Psychosocial factors Impacting job dissatisfaction and burnout in New Zealand’s hospitality industry. In AIRAANZ 2015 Conference: Pacific Employment Relations. Auckland.

  • Williamson, D., Harris, C., Rasmussen, E., & Ravenswood, K. (2015). The corporatist origins of the New Zealand Hotel Workers Union. In Hospitality and Tourism in a Greening World: Proceedings of the 13th Asia Pacific CHRIE Conference (pp. 972-976). Auckland: Auckland University of Technology.

  • Williamson, D., Harris, C., Rasmussen, E., & Ravenswood, K. (2015). The Cinderella makeover: New Zealand hotels as an ‘industry’ versus New Zealand hotels as ‘work’. In AIRAANZ 2015 Conference: Pacific Employment Relations. Auckland.

  • Hei, V., Kim, B. P., & Williamson, V. (2014). The mediating role of service orientation between perceived organizational support and emotional labor for hotel employees in China. In International Antalya hospitality tourism and travel research conference proceedings (pp. 428-429). .

  • Powell,, L., Neill, L. J., Williamson, D., Sasano,, M., Frey,, R., & Lun, V. (2014). Empathetic vs cynical orientations among New Zealand and Hong Kong undergraduates. In New Zealand Psychological Society Annual Conference. Nelson.

  • Neill, L., Williamson, D., & Miu-Chi Lun, V. (2014). Cynical vs empathetic worldview schemas and fairness perception. In XVIII ISA World Congress of Sociology: Facing an unequal world: Book of abstracts (pp. 693). Yokohama: International Sociological Association.

  • Neill, L. J., Jones, K., Williamson, D., & Hall, C. (2014). Countering the politics of palatability. In International Food Studies Conference: Food Studies: A Multidisciplinary Menu. Adelaide Australia.

  • Williamson, D. D., Goodsir, W., Neill, L., & Brown, A. (2014). Journalist integrity or arbiters of taste: The case study of restaurant critic Peter Calder. In International Food Studies Conference 2014: Food Studies: A Multidisciplinary Menu. Adelaide.

  • Sherlock, D., & Williamson, D. D. (2014). Educating chefs in the 21st century: Teaching or learning?. In CAUTHE Conference 2014 (pp. 1119-1122). Brisbane Australia: School of Tourism, The University of Queensland.

  • Williamson, D. D., Neill, L. J., Hall, C., & Jones, K. (2014). Inclusion and exclusion of indigenous concepts in hospitality: Manaakitanga as an example of a bi-cultural approach to discussing hospitality in Aotearoa/New Zealand.. In CAUTHE Conference 2014: Book of proceedings (pp. 1228-1231). Brisbane Australia: School of Tourism, The University of Queensland.

  • Nemeschansky, B., & Williamson, D. (2014). Listening to the consumer voice - A customer-driven approach to restaurant analysis. In Proceedings of the 24th Annual Conference (pp. 1050-1054). Brisbane: School of Tourism, The University of Queensland.

  • Williamson, D. D., Harris, C., Rasmussen, E., & Ravenswood, K. (2014). Historical aspects of the New Zealand Hotel Workers Union; the rise and fall of the “smoker jokers”.. In AIRAANZ 2014 Presenter Abstracts. Melbourne: Department of Management Faculty of Business and Economics Monash University on behalf of AIRAANZ.

  • Williamson, D., Harris, C., Matthews, S., & Parker, J. (2012). Golden Opportunities? A Decade of Exit Interviews and Turnover in the New Zealand Hotel Industry. In The New Golden Age of Tourism and Hospitality Vol. 1 (pp. 674-683). Melbourne: La Trobe University.

  • Nemeschansky, B., Brandt, L., & Williamson, D. D. (2011). A Silver Bullet or Just Extra Work? A Study of Current Menu Analysis Practices. In World Research Summit for Tourism & Hospitality. Kowloon.

  • Matthews, S., Williamson, D. D., Nemeschansky, B., Brandt, L., & Harris, C. (2011). Labour Turnover in a New Zealand Hotel Company: The Gordian Knot? Initial Results from a Decade of Exit Interviews.. In World Research Summit for Tourism and Hospitality. Hong Kong.

  • Deery, M., Harris, C., Baum, T., Williamson, D., & Jago, L. (2011). Work-Life Balance: Comparative International Perspectives from Hospitality Workers. In Proceedings of the 21st Annual Conference Council for Australian University Tourism and Hospitality Education (CAUTHE) (pp. 1031-1035). Adelaide. Retrieved from http://search.informit.com.au/documentSummary;dn=912979306857643;res=IELBUS

  • Williamson, D., Harris, C., Goodsir, W., & Jones, N. (2011). Higher level hospitality qualifications: Who wants them?. In Proceedings of the 25th Conference of the Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ). Auckland.

  • Harris, C., Markey, R., Ravenswood, K., Williamson, D., Lind, J., Busck, O., & Knudsen, H. (2011). Participation and Work Environment Quality in New Zealand and Danish Hotels. In 25th Conference Association of Industrial Relations Academics of Australia and New Zealand. Dialogue Downunder. Auckland: Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ). Retrieved from http://www.airaanz.org/

  • Markey, R., Harris, C., Ravenswood, K., Simpkin, G., Williamson, D., Busck, O., . . . Lind, J. (2010). The Impact of Employee Participation and Employee Well-Being: Comparative Danish and New Zealand Cases. In Employee Representation in the New World of Work: The Dynamics of Rights, Voice, Performance and Power: 47th Annual Canadian Industrial Relations Association Conference/International CRIMT Conference. Université Laval, Quebec.

  • Williamson, D., Harris, C., Tregidga, H., & Liu, J. (2010). Dining with the stars: The construction of subject positions in restaurant reviews. In Proceedings of the New Zealand Tourism and Hospitality Research Conference, 2010 (pp. 295). : AUT University.

  • Aldridge, A., Williamson, D., & Harris, C. (2010). Incorporating service learning into New Zealand hospitality education: Benefits and Issues. In Challenge the Limits, proceedings of the 20th Annual Conference Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference 2010. Hobart.

  • Markey, R., Ravenswood, K., Harris, C., & Williamson, D. (2009). Improving Productivity in the Hospitality Industry though Enhancing Employee Participation and Well-being. In Labour, Capital and Change - Proceedings of the 23rd Association of Industrial Relations Academics of Australia and New Zealand Conference. Newcastle.

  • Williamson, D., Tregidga, H., Harris, C., & Keen, C. (2009). The Engines of Distinction: Discourse for Main Course in Restaurant Reviews. In See Change: Tourism and Hospitality in a Dynamic World - Proceedings of the 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. Australia: Curtin University.

  • Markey, R., Harris, C., Lamm, F., Williamson, D., Lind, J., Busck, O., & Knudsen, H. (2009). The Impact of Representative Employee Participation on Work Environment Quality and Business Outcomes in the Hotel Industry. In Proceedings of the International Industrial Relations Association World Congress. Sydney.

  • Harris, C., Schitko, D., Tregidga, H., & Williamson, D. (2009). Cinderella in Babylon: The Discourse of Housekeeping in Hotel Babylon. In See Change: Tourism and Hospitality in a Dynamic World - Proceedings of the 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. Australia.

  • Markey, R., Harris, C., Lamm, F., Kesting, S., Ravenswood, K., Simpkin, G., & Williamson, D. (2008). Improving Productivity through Enhancing Employee Wellbeing and Participation. In Labour, Employment and Work Conference. Wellington.

  • Markey, R., Lamm, F., Harris, C., Ravenswood, K., Williamson, D., Knudsen, H., . . . Lind, J. (2008). Improving Productivity Through Enhancing Employee Wellness and Well-being. In 3rd European Congress of Work and Labour Network (pp. 21 pages). Rome.

  • Williamson, D., Harris, C., & Gent, S. (2008). I love you – goodbye: Exit interviews and turnover in the New Zealand hotel industry. In Proceedings of 22nd Annual AIRAANZ Conference. Melbourne.

  • Roberts, E., Williamson, D., & Tideswell, C. (2008). Managing Work/Life Balance Issues: An Examination of HR Practices Within a New Zealand Hotel. In BEST Conference. Turkey.

  • Harris, C., Williamson, D., Rasmussen, E., & Wilkinson, H. (2008). Creating sustainable employment in hospitality?. In Proceedings of the 23rd ANZAM Conference 2008 'Managing in the Pacific Century' (pp. 17 pages). Auckland.

  • Harris, C., & Williamson, D. (2008). From hospitality work to hospitable working: a hotel case study on increasing productivity and decreasing staff turnover. In Tourism and Hospitality Research, Training and Practice: "Where the bloody hell are we?" 18th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference (pp. 1-17). : Griffith University.

  • Roberts, E., Williamson, D., & Tideswell, C. (2007). Work/life balance: Cutting through the jargon to its meaningful application in a New Zealand context. In Proceedings of the 9th International Human Resource Management Conference (pp. 8-10). Tallinn.

  • Parker, J., Harris, C., & Williamson, D. (2007). The end of the affair: exit interview efficacy in a New Zealand Hotel chain. In Proceedings of the 17th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference. Manly, Sydney.

  • Williamson, D. D., & Harris, C. (2006). Productivity in NZ Food and Beverage SME: conceptual challenges. In New Challenges, New Knowledge, New Action. Hamilton New Zealand.

  • Rasmussen, E., Lamm, F., & Williamson, D. (2006). Developing employment relations teaching in New Zealand. In 21st Century Work: High Road or Low Road. Proceedings of the 20th Conference of the Association of Industrial Relations Academics of Australia and New Zealand Vol. 1 (pp. 447-456). Adelaide.

Reports

  • Neill, L., Williamson, D., Kruesi, M., & Waldren, N. (2013). Hospitality Report: Reporting on New Zealand's Hospitality Industry 2013: Hospitality Report: Reporting on New Zealand's Hospitality Industry 2013 (3). Auckland, New Zealand: Restaurant Assocaition of New Zealand and AUT University.

  • Neill, L. J., Williamson, D., Waldren, N., & van Scalkwyk, C. (2012). Hospitality Report: Reporting on New Zealand's Hospitality Industry (2012): Hospitality Report: Reporting on New Zealand's Hospitality Industry (2012).. Auckland New Zealand: AUT University.

  • Neill, L. J., & Williamson, D. D. (2011). Hospitality Report: Reporting on New Zealand's Hospitality Industry (2011). Auckland, New Zealand: AUT University.

Theses

  • Williamson, D. (2017). In Search of Consensus: A History of Employment Relations in the New Zealand Hotel Sector – 1955 to 2000. (Auckland University of Technology, Auckland, NZ). Retrieved from https://aut.researchgateway.ac.nz/handle/10292/10412

  • Williamson, D. (2012). D1 and D9 of PHD completed: Hospitable Employment? A History of Employment Relations in the Hotel Sector, 1955-20012. (AUT University, Auckland New Zealand).

  • Williamson, D. (2009). That's no way to say goodbye: Exit Interviews and Employee Turnover in New Zealand Hotels. (AUT University, Auckland New Zealand). Retrieved from http://aut.researchgateway.ac.nz/handle/10292/765

Oral presentations

  • Williamson, D. (2012). Das Cappuccino: Post-Marxist labour history and the hospitality industry. Auckland, New Zealand.

  • Williamson, D. (2010). Creme de la Creme: Established reputation in the hospitality industry. Auckland New Zealand.

  • Milne, S., Harris, C., Poulston, J., Neill, L., Williamson, D., Luo, Y., & Clark, V. (2007). How Productive is our Food & Beverage Service Sector?. Wellington.

Other outputs

  • Williamson, D., & Mooney, S. (2008). Where is she?. In Food service Magazine (Iss. 6).