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• Certificate of Proficiency in Research Methods, Auckland University of Technology, Auckland, 2015
• Master of Commerce in Information Systems, Curtin University of Technology, Perth, Australia, 2000
• Master of Management in Information Systems, Bina Nusantara University (BINUS), Jakarta, Indonesia, 1999
• Bachelor of Applied Science in Accounting, State Institute of Accounting (STAN), Jakarta, Indonesia, 1996
Interested in interdisciplinary research in accounting, operations, human resource management, public administration, and information systems.
Integrating organisational and employee performance accountability management systems within the Indonesian public sector
Introduction to the PhD research:
Public sector organisations need to be concerned not only about managing their performance, but also about whether their performance meets the expectations of citizens. This wider scope of concern has been referred to as ‘performance accountability’, in contrast to the more common notion of ‘performance management’. However, research on performance accountability management systems (PAMS) in the public sector has been split between two foci, the first being organisational performance accountability and the second being individual or employee performance accountability.
There has been some discussion about the need to integrate these two dimensions of PAMS in order to ensure that employee performance goals are aligned with those of the organisation and to reduce administrative costs and process redundancy. However, this discussion has tended to focus on private sector organisations in developed countries. Little consideration has been given to the integration of organisational and individual PAMS in the public sector, especially in regard to how PAMS could promote citizens’ satisfaction with public sector performance. Further, there is a scarcity of research related to PAMS in the public sectors of developing countries. The objective of this research is to understand the issues and challenges of integrating employee-level PAMS and organisational-level PAMS in a large Indonesian public sector organisation. Specifically, this study will examine: (i) the extent to which the organisation’s PAMS are integrated, (ii) the perceived and potential benefits of PAMS integration, and (iii) the challenges it presents. This study could also inform practitioners’ efforts to improve performance accountability management systems in the public sector. A multi-method study will be conducted that combines online interviews with face-to-face interviews in a case study organisation.
Professor Deryl Northcott
Professor Trish Corner