Phone: +64 9 921 9999 ext 5395
Faculty of Culture and Society
School of Hospitality and Tourism
Private Bag 92006
- MCom — University of Auckland
- BBus — AUT University
- AdvDipMgt — New Zealand Institute of Management
- ATCL — Associate of the Trinity College London – pianoforte
- RTS — Registered Teacher of the Royal Academy of Dance.
Memberships and Affiliations:
- Registered Teachers Status (RTS) – Royal Academy of Dance
- Associate of the Trinity College London (ATCL).
I am a very broad-minded person who appreciates and respects cultural diversity.
Throughout my academic career as a teacher, I have always seen myself as part of an emerging community of educators, who view their roles as teachers as equally important to their role as scholars and researchers. As a result, they see teaching and learning as scholarship too.
I have been involved in the tertiary sector for 19 years, in both lecturing and programme leadership roles. I have taught across a variety of programmes from Certificate to Undergraduate, both in the Faculty of Business and the Faculty of Culture and Society.
My role as Manager of Academic Literacies at Unitec enabled me to develop a support programme for tutors to deliver integrated literacy skills across Unitec Foundation programmes.
My academic career has provided me with a number of opportunities to deliver guest lectures in countries such as Niue, the United Arab Emirates and Bahrain. It is a privilege to be involved with AUT University whose primary focus is on its students, their learning experiences and success.
- TOUR505 Customer Service and Interpersonal Skills
- TOUR606 Travel and Tourism Marketing
- TOUR797 Tourism Work Integrated Learning
- Supervision of Masters students
My research interests are diverse, but I am primarily interested in:
- Tourism Marketing
- Tourism Education
Papers in refereed journals
- Roberts, M., Andreassen, H., O'Donnell, D., O'Neill, S., & Neill, L. (2018). Tourism education in New Zealand secondary schools: The teachers' perspective. Journal of Hospitality and Tourism Education, 30(1), 52-64. doi.org/10.1080/10963758.2017.1413380
- O'Neill, S.A.,< & Pearson, M.V. (2016). Tipping as a customer focused way of measuring service satisfaction: A New Zealand perspective. Journal of Travel and Tourism Research, Special Issue (2), 8-27. Retrieved from site.adu.edu.tr/jttr
Invited chapters in books
- O'Neill, S.A. (2016). Customer service standards and strategies. In E.M. Ineson, M. Smith & V. Nita (Eds.), International case studies for hospitality, tourism and event management students and trainees (pp.30-31). Iasi, Romania: Tehnopress.
- O'Neill, S.A. (2015). The importance of exceptional customer service in tourism. In E.M. Ineson, M. Smith & V. Nita (Eds.), International case studies for hospitality, tourism and event management students and trainees (pp.15-16). Iasi, Romania: Tehnopress.
Refereed conference papers
Andreassen, H., Roberts, M., O'Donnell, D., & O'Neill, S. (2016). Tourism education in New Zealand secondary schools: A teachers' perspective. The Changing Landscape of Tourism and Hospitality: The Impact of Emerging Markets and Emerging Destinations Conference. Scerri, M., & Hui, L.K. (eds.) (pp. 867-873). Sydney, Australia: Blue Mountains International Hotel Management School and CAUTHE. ISBN: 9780987050793.
- O'Neill, S.A., & Pearson, M, V. (2015), 10-13 June. Tipping in top Auckland restaurants: Does it help? Paper presented at the Asia Pacific Council on Hotel, Restaurant and Institutional Education Conference (APacCHRIE), AUT University, Auckland, New Zealand.
- O'Neill, S.A (2013). Invited panel member at Faculty of Culture and Society Teaching and Learning Festival (Best Practice Teaching), AUT University, Auckland, New Zealand.
- 2015 — Excellence in Teaching Award, AUT
- 2012 — AUT University Vice Chancellor's Excellence in Teaching Award
- 2011 — Excellence in Teaching Award, AUT
- 2002 — AUT Distinguished Teaching Award.