Dr Warren Goodsir

profile image

Head of Department Hospitality

Phone: +64 9 921 9999 ext 8374

Email: warren.goodsir@aut.ac.nz

Physical Address:

City Campus, WH Building, 55 Wellesley Street East.



Postal Address:

Private Bag 92006, Auckland 1020, NZ.



Qualifications:

  • Doctor of Philosophy, Faculty of Business and Law, Auckland University of Technology, New Zealand. Thesis title: Phronēsis: Putting Wisdom into Action. An Aristotelian Perspective of Management Wisdom in the Hotel Industry.
  • Master of International Hospitality Management, (First Class Honours), Auckland University of Technology

Memberships and Affiliations:

  • Asia Pacific Council on Hotel, Restaurant, and Institutional Education (APacCHRIE) Area Consultant: Oceania.
  • Member of International Council on Hotel, Restaurant, and Institutional Education (ICHRIE).
  • Member of the Employment Relations Research Group within the New Zealand Work Research Institute (NZWRI).

Teaching Areas:

  • Supervision of Masters and Doctoral students 
  • Strategic Management 
  • Service Marketing and Management 
  • Food and Beverage Management

Research Areas:

  • Wise management decision making and practice
  • Hospitality business ethics
  • Corporate social responsibility
  • Qualitative research methodologies

Publications:

Zhang, M., Kim, P. B. C., & Goodsir, W. (2018). Effects of service experience attributes on customer attitudes and behaviours: the case of New Zealand café industry. Journal of Hospitality Marketing and Management, 1-23. doi:10.1080/19368623.2018.1493711 

Rosalin, G., Poulston, J., & Goodsir, W. (2016). Strategy Communication in Family-Owned Restaurants: Ad Hoc and Ad-Lib. International Journal of Hospitality & Tourism Administration, 17(2), 101–122. http://doi.org/10.1080/15256480.2015.1126798

Neill, L. J., Williamson, D., Powell, L., & Goodsir, W. (2015). Psychosocial factors impacting job dissatisfaction and burnout in New Zealand’s hospitality industry.

Goodsir, W., Neill, L., Williamson, D., & Brown, A. (2014). Journalistic integrity or arbiter of taste? The case study of restaurant critic Peter Calder. Journal of Hospitality and Tourism Management, 21, 127–133. http://doi.org/10.1016/j.jhtm.2014.09.001

Poulston, J. M., Rosalin, G., & Goodsir, W. (2013). Strategy communication in family owned restaurants: an informal business. In J. Fountain, & K. Moore (Eds.), Tourism and Global Change (pp. 611-623). Lincoln, Canterbury: Lincoln University.

Strauss, P., & Goodsir, W. (2011, March). An investigation of the perceptions of hospitality educators and their students of the role of academic literacy in PG hospitality education. Auckland, New Zealand: Ako Aotearoa. 

Conference papers and presentations 

Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Above the bottom line: the need for practical wisdom in hotel management. In EGOS Conference. Athens, Greece.

Goodsir, W. E., Rasmussen, E., & Ingley, C. (2015). Where is the meaning we have lost in hospitality? Turning the light on the values we live and work by. In J. Poulston, & P. Kim (Eds.), Asia-Pacific CHRIE 2015 (pp. 1264-1272). Auckland, NZ.
Neill, L. J., Williamson, D., Powell, L., & Goodsir, W. (2015). Psychosocial factors Impacting job dissatisfaction and burnout in New Zealand’s hospitality industry. In AIRAANZ 2015 Conference: Pacific Employment Relations. Auckland, New Zealand.

Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Freedom within a framework: Beyond empowerment to personalisation within the tourism and hospitality industry. In International Critical Tourism Conference, 10 years CTS: Reflections on the road less travelled and the journey ahead (pp. 39-40). Opatija, Croatia.

Goodsir, W., Rasmussen, E., & Ingley, C. (2015). Embracing hotel complexity by setting employees free to make wise decisions: If only it were that easy. In T. Lloyd-Hagemann (Ed.), AIRAANZ Conference 2015 Book of Abstracts (pp. 119). Auckland, NZ: AIRAANZ.

Goodsir, W. E. (2014). A hospitality way of thinking: What is wise hotel management?. In 24th Annual Council for Australian University Tourism and Hospitality Education (CAUTHE) Conference: Tourism and hospitality in the contemporary world: Trends, changes & complexity (pp. 862-867). Brisbane, Australia: School of Tourism, The University of Queensland.

Gu, Z., Kim, B. P., & Goodsir, W. (2014). Determinants of employees’ e-learning effectiveness: Evidence from the hotel industry in China. In Fourth Australian Symposium on Service Research and Innovation. Canberra, Australia.

Williamson, D. D., Goodsir, W., Neill, L., & Brown, A. (2014). Journalist integrity or arbiters of taste: The case study of restaurant critic Peter Calder. In Food Studies: A Multidisciplinary Menu. Adelaide, Australia: University of Adelaide.

Poulston, J. M., Rosalin, G., & Goodsir, W. (2013). Strategy communication in family owned restaurants: an informal business. In J. Fountain, & K. Moore (Eds.), Tourism and Global Change: On the Edge of Something Big. CAUTHE 2013 Conference Proceedings (pp. 611-623). Lincoln, Canterbury: Lincoln University.

Goodsir, W. (2011). Tourism and hospitality: A community in need of practical wisdom. In Practical Wisdom: Leadership, Organization and Integral Business Practice - Symposium. Auckland, New Zealand.

Goodsir, W. (2011). Virtues of hospitality: Lost in transaction?. In First Australasian Business Ethics Network Conference, Business Ethics: Expectations and Disappointmnets. Auckland, New Zealand.

Williamson, D., Harris, C., Goodsir, W., & Jones, N. (2011). Higher level hospitality qualifications: Who wants them?. In F. Laneyrie, L. Li, & R. Markey (Eds.), Proceedings of the 25th Conference of the Association of Industrial Relations Academics of Australia and New Zealand (AIRAANZ). Auckland.

 

Awards:

The AUT Vice Chancellor's award for academic excellence in research (2014). This team award recognizes excellence in research by an early-to-mid career cross-disciplinary or cross-faculty research team. 

Faculty Applied Humanities Excellence in Emerging Research Team Award (2011). The award was bestowed upon the Vocational Postgraduate Educational Research group consisting of Associate Professor Dr Pat Stauss, Dr Shelagh Mooney and Warren Goodsir. Outcomes from the research team included publications in a government funded report and a journal article in the Journal of Vocational Education.