Software as a Service (SaaS) Adoption: Implications on Organisational Structure and IT Workers.
A brief introduction to the PhD research:
Software as a Service (SaaS) has the potential to transform the information technology (IT) industry, particularly on the way software is acquired and used. Through SaaS, customers no longer need to purchase software licenses, instead they only need to subscribe and access to software via an Internet connection. As a result, SaaS adoption pushes software providers to change their business focus from product-based to service-based provision. SaaS is based on capabilities of a utility model that enhances the reliability, scalability, and rapid elasticity, at relatively low costs as compared to the on-premise system. Consequently, organisations may decide to adopt SaaS based on these potential benefits. However, these benefits may have some implications on the organisational structure and the roles of IT workers. Several studies have focused on the economic and technical drivers of cloud computing adoption, and privacy, security and trust issues. Far less research has been conducted on the implications of cloud computing on organisational structure and associated human resource management. Drawing on adaptive structuration theory, this research proposes a framework to study the implications of SaaS adoption on the organisational structure and IT workers. The findings will offer valuable insights to researchers and practitioners.
Associate Professor William Y. C. Wang (AUT)
Dr. Karin Olesen (AUT)