Dong-Hyun Lee

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Email: don.lee@aut.ac.nz

Qualifications:

  • MBA by research, Korea Development Institute School of Public Policy & Management
  • MA in Tourism, Kyonggi Graduate School of Tourism & Hospitality
  • BSc in Engineering, Sungkyunkwan University
  • Certified Information Technology Infrastructure Library

Memberships and Affiliations:

  • IT Professionals New Zealand
  • New Zealand Asian Studies Society
  • Aviation Management Society of Korea

Biography:

Mr Lee has 18+ years of industry experience in air travel distribution. Don's recent career highlights include his role at an international airline as Programme Director of Passenger IT Services as well as an independent consultant working with a US-based expert network firm. His research is focused on passenger service systems adoption from the interdisciplinary perspective. Dong-hyun acquired a master's degree in Tourism and an MBA by research. He currently runs an industry-university collaboration business and works for AUT University on a casual basis, holding a full scholarship and research allowances.

Research Areas:

Airline distribution, Travel technology, Education informatics

Research Summary:

Thesis title: An Explanatory Case Study on Passenger Service Systems Adoption: in the Context of Inter-organisational Systems and Home-region Orientation

A brief introduction to the PhD research:
Since the mid-2000s, many airlines have implemented passenger service systems (PSS) as software used in common with their partners. Research in the Information Systems discipline considers PSS as a type of inter-organisational systems (IOS), and recent work on International Business suggests that multinational services enterprises such as international airways tend towards home-region orientation (HRO), which refers to the propensity of multinationals to expand within a home region. From an interdisciplinary viewpoint, however, the topic of PSS has been overlooked. Through the lens of IOS and HRO, this study aims to explain PSS adoption at the firm level; transactional cost theory and neo-institutional theory are selected to identify causal factors influencing PSS adoption in airlines as well as to conceptualise an original research model based on the technology–organisation–environment framework. Under a positivist paradigm, an explanatory embedded multi-case study is conducted to examine the identified causal factors and test the theoretical causal model, by analysing multiple industry reports and interview data from key informants with multiple air carriers in Northeast Asia. This empirical work expects to provide practical implications for practitioners working for large-scale organisations with a useful executive summary, and theoretical findings offer transferable insights and knowledge to IOS-related researchers and comparable practices in airlines.

Supervisors: Dr Paul Leong and Prof. Stephen MacDonell

Publications:

Journal and Thesis Publications (English)

  1. Lee, D.H. et al. (2017). An Explanatory Case Study on Passenger Service Systems Adoption: in the Context of Inter-organisational-Systems and Home-region Orientation. Manuscript submitted to Pacific Asia Journal of the Association for Information Systems.
  2. Lee, D.H. et al. (2015). A Model for Adoption of Common Alliance Platform in Airline: Inter-organisational Systems and Home-region Orientation Approach using TOE Framework. Asia Pacific Journals of Business Studies, 1(1), pp.160-166.
  3. Lee, D.H. (2005). Comparisons in Measuring Airline Performance between Financial Factors and Traffic Factors: Focused on the Leading Air Carriers in Asia-pacific. MBA thesis, Korea Development Institute School of Public Policy & Management, Seoul, Korea.
  4. Lee, D.H. (2005). Comparative Measures of Airline Operation Results between Financial Factors and Traffic Factors: Focused on the Leading Air Carriers in Asia-pacific. Journal of the Aviation Management Society of Korea, 2(3), pp.105-130.

Journal and Thesis Publications (Korean)

  1. Lee, D.H. (2017). Passenger Service Systems Adoption from Inter-organisational Systems and Home-region Orientation Perspective: Explanatory Case Research on a Japanese Air Carrier. Manuscript submitted to Aviation Management Society of Korea.
  2. Lee, D.H. et al. (2005). Travel–Tourism Common IT Platform. Journal of the Aviation Management Society of Korea. 1(2005).
  3. Yoon. D.Y. & Lee, D.H. (2005). Common IT Platform for Air Travel–Tourism. Journal of the Aviation Management Society of Korea, 2(3), pp.3-26.
  4. Han, B.S. & Lee, D.H. (2004). Analysis on the Log Data of the E-commerce Solution. Journal of the Tourism of Society of Korea, 1(4), pp.249-264.
  5. Lee, D.H. (2003). Access Characteristics and Travel Patterns on Air-booking Engine Users: Based on the Log Analysis. MA thesis, Kyonggi Graduate School of Tourism & Hospitality, Seoul, Korea.

Conference Papers (English)

  1. Lee, D.H. et al. (2017). A Conceptual Model for Passenger Service Systems Adoption: An Interdisciplinary Perspective at the IEEE 21st International Conference on Computer Supported Cooperative Work in Design (CSCWD 2017), April 26-28, Wellington, New Zealand.
  2. Lee, D.H. et al. (2015). A Model for Adoption of Common Alliance Platform in Airlines: Inter-organisational Systems and Home-region Orientation Approach using the TOE Framework at the 1st Asia Pacific Conference on Advanced Research (APCAR 2015), July 23-24, 2015, Adelaide, Australia.
  3. Lee, D.H. et al. (2014). A Study of Local Vendor’s Views of Planning Global Distribution Systems: Examples from Travel Information Industry in Japan and Korea at the 25th Australian Conference on Information Systems (ACIS 2014), December 8-10, 2014, Auckland, New Zealand.

Conference Papers (Korean)

  1. Han, B.S. & Lee, D.H. (2006). Analysis of the Synergy Value of Global Airline Alliances at the 60th Academic Conference of the Tourism Sciences Society of Korea, July 3, Pyeongchang, Korea.
  2. Han, B.S. & Lee, D.H. (2004). Analysis on the Log Data of the E-commerce Solution at the 55th Academic Conference of the Tourism Sciences Society of Korea, February 6-7, Yongin, Korea.