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International student support
International students at AUT can see our friendly team at the AUT Student Hub for advice on living and studying in New Zealand.
We help international students with:
- Immigration matters
- Visas
- Insurance
- Accommodation
- Life in New Zealand
- Setting up a bank account
- Talking to faculties
Haitham Mazyan, Elberta Chan and Rohit Hazra
Who we can help
We can help students and parents of students who need a visa and permit to study in New Zealand.
You are NOT defined as an international student if you:
- Are a New Zealand citizen
- Are a citizen of the Cook Islands, Niue or Tokelau
- Hold a New Zealand Resident Visa
- Hold a New Zealand Permanent Resident visa
- Are a citizen or permanent resident of Australia
Complaints
iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.
It is important that you have raised any complaint with AUT using the Student Feedback Form before engaging iStudent.
AUT abides by the Code of Practice for the Pastoral Care of International Students
The Code sets out minimum standards of advice and care that you can expect and provides a procedure that you can follow if you have concerns about the treatment you receive from us or an AUT registered agent.
For further information on the Code of Practice refer to their website.
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