International student support

International students at AUT can see our friendly team at the AUT Student Hub for advice on living and studying in New Zealand.

We help international students with:

Immigration matters
Visas
Insurance
Accommodation
Life in New Zealand
Setting up a bank account
Talking to faculties

Who we can help

We can help students and parents of students who need a visa and permit to study in New Zealand.

You are NOT defined as an international student if you:

Are a New Zealand citizen
Are a citizen of the Cook Islands, Niue or Tokelau
Hold a New Zealand Resident Visa
Hold a New Zealand Permanent Resident visa
Are a citizen or permanent resident of Australia

Questions about your student visa? Book an online appointment with a Student Hub advisor

You can book an online appointment with a Student Hub advisor who can provide you with general student visa information, including:

How and when to apply
Documentation required
What happens if you’ve changed your programme and next steps when applying for the correct visa
Conditions of your pathway visa changing and next steps
Information on varying the conditions of a temporary visa
Transitioning to the post-study work visa

To book:

Open the AUT app and tap the hamburger menu (three lines in the bottom right-hand corner)
Choose ‘My AUT’
Choose ‘Bookings’
Choose ‘STUDENT HUB’, and follow the prompts to complete your booking

Download the AUT app here

Email studenthub@aut.ac.nz if you have any questions about how to book.

Great graduatesMega Dwi FebriyaniLanguage Teacher, Vocational School of Agriculture, West Nusa Tenggara Province, IndonesiaMaster of Professional Language StudiesThe Master of Professional Language Studies is the best choice for language teachers who want to enhance their teaching skills, says Mega Febriyani.The Master of Professional Language Studies is the best choice for language teachers who want to enhance their teaching skills, says Mega Febriyani. The practical assignments throughout her degree were great, says Mega who came to AUT as an international student from Indonesia. The diverse student community was one of the highlights of her time at AUT.

Complaints

iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.

It is important that you have raised any complaint with AUT using the Student Feedback Form before engaging iStudent.

Contact us

Phone 0800 AUT UNI (0800 288 864)
or +64 9 921 9779

Opening hours

AUT abides by the Code of Practice for the Pastoral Care of International Students

The Code sets out minimum standards of advice and care that you can expect and provides a procedure that you can follow if you have concerns about the treatment you receive from us or an AUT registered agent.

Responsibility for pastoral care of international students under the Code is for the duration of enrolment.

For further information on the Code of Practice refer to their website.

Code of Practice website

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