International student support

International students at AUT can see our friendly team at the AUT Student Hub for advice on living and studying in New Zealand.

We help international students with:

  • Immigration matters
  • Visas
  • Insurance
  • Accommodation
  • Life in New Zealand
  • Setting up a bank account
  • Talking to faculties

Who we can help

We can help students and parents of students who need a visa and permit to study in New Zealand.

You are NOT defined as an international student if you:

  • Are a New Zealand citizen
  • Are a citizen of the Cook Islands, Niue or Tokelau
  • Hold a New Zealand Resident Visa
  • Hold a New Zealand Permanent Resident visa
  • Are a citizen or permanent resident of Australia

Questions about your student visa? Book an online appointment with a Student Hub advisor

You can book an online appointment with a Student Hub advisor who can provide you with general student visa information, including:

  • How and when to apply
  • Documentation required
  • What happens if you’ve changed your programme and next steps when applying for the correct visa
  • Conditions of your pathway visa changing and next steps
  • Information on varying the conditions of a temporary visa
  • Transitioning to the post-study work visa

To book:

  • Open the AUT app and tap the hamburger menu (three lines in the bottom right-hand corner)
  • Choose ‘My AUT’
  • Choose ‘Bookings’
  • Choose ‘STUDENT HUB’, and follow the prompts to complete your booking

Download the AUT app here

Email if you have any questions about how to book.


iStudents Complaints is an independent dispute resolution scheme established by the New Zealand Government. It helps international students resolve disputes between students and their education provider.

It is important that you have raised any complaint with AUT using the Student Feedback Form before engaging iStudent.

AUT abides by the Code of Practice for the Pastoral Care of International Students

The Code sets out minimum standards of advice and care that you can expect and provides a procedure that you can follow if you have concerns about the treatment you receive from us or an AUT registered agent.

Responsibility for pastoral care of international students under the Code is for the duration of enrolment.

For further information on the Code of Practice refer to their website.

Code of Practice website

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