|Date:||Wednesday 3 Jul, 9am - 12pm|
|Location:||Villa Maria Gallery, ASB Waterfront Theatre
138 Halsey Street
A practical deep-dive masterclass into the future of customer engagement. Don’t miss this opportunity to workshop with Kirsty Traill, VP of Customer at Hootsuite.
Kirsty Traill has an impressive track record, with a career that includes senior roles at Hootsuite, Snapfish and HP across three continents.
Spending her early career in business development and marketing, Kirsty moved customer-side in 2012 and has never looked back. Managing multi-million dollar budgets and distributed teams that span all corners of the world, there isn’t much Kirsty doesn’t know about optimising business operations and delivering a customer experience that delights.
AUT Alumni can use the code AUTALUMNI50 to receive $50 off the retail price.
Kirsty is VP of Customer at Hootsuite, the world’s most widely used social media relationship platform, where she is responsible for Hootsuite’s Global Customer Support organisation, Voice of the Customer, Customer Experience, Customer Marketing and Customer Advocacy.
Kirsty’s global Customer Support organisation at Hootsuite delivers industry leading support for Hootsuite’s 16M customers worldwide. Kirsty’s team is also responsible for using customer insight to drive strategic initiatives and deliver a superior customer experience. Kirsty’s Customer Marketing team works to develop strategic programs designed to maximise customer adoption, usage, engagement and retention. Kirsty also oversees Hootsuite’s Customer Advocacy Strategy, which includes Customer Advisory Boards and Customer Community.
Prior to Hootsuite, Kirsty was the Chief Customer Advocate at Snapfish, a San Francisco based online photo merchandising company.
Kirsty has over 20 years of international experience gained from senior sales and marketing, operations, and general management roles in the US, Canada, Japan, and New Zealand, where she has a track record of effective leadership and business transformation.