AUT - Our Graduates
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Our Graduates
Master of International Hospitality Management
NZ and AUT top pick
New Zealand’s stunning landscape and melting pot of cultures was what originally attracted Renato Gualberto from his native Brazil to New Zealand. Here to study his Masters in International Hospitality Management, Renato spent 5 years in NZ and is now back in South America working for global giant Accor Hospitality.
His masters thesis evaluated the impact loyalty programmes have on the revenue management practices for an internationally-branded 4-star hotel in Auckland. Revenue management has increasingly become the backbone of hospitality businesses due to it being applicable in every market condition, he says.
“Loyalty programmes are a powerful tool in bringing new customers to hotels as well as important for leveraging customer satisfaction and retention. So I wanted to see what would happen when these two fields were systematically combined and employed in a real situation.”
During his time at AUT what really impressed Renato was AUT´s structure to support and provide assistance to international students.
“I really enjoyed the course and was able to meet new and interesting people from all over the world,' he says.
"I never felt alone… And this is really important for someone who comes from a (very) different background and will be living away from home for over a year. I felt the university was highly committed to providing not only a good academic experience to students but also, and most importantly, to giving them a chance to meet new cultures, to travel, to grow as a person, and to discover and unleash all your potential."