AUT - Jill Poulston

Dr Jill Poulston

Senior Lecturer, Head of Department (Hospitality), Associate Director NZTRI

Phone: +64 9 921 9999 extension 8488

Email: jill.poulston@aut.ac.nz

Qualifications:

• Doctor of Philosophy (AUT) Ethical issues and workplace problems in commercial hospitality
• Master of Hospitality (Griffith University, Australia)
• Bachelor of Arts (Massey University, Palmerston North)
• Diploma of Teaching, Secondary, (Christchurch College of Education).

Memberships and Affiliations:

Research areas:

• Cruise ship rape and assault, sexual behaviour and harassment in hospitality
• Training, workplace theft, turnover and constructive dismissals in hospitality
• Ethical issues and workplace problems in hospitality
• The nature of hospitality and hospitality work
• Deviance and critical studies in hospitality
• Organic food and new age hospitality.

Research Summary:

Areas of expertise and interest include:

• hospitality human resources
• training
• workplace problems
• working conditions
• staff turnover
• ethical issues
• alcohol service and consumption
• sexual harassment
• theft, and deviant behaviour generally.

Jill has presented at conferences in New Zealand, Australia, Greece, and the United Kingdom, and publishes regularly on her areas of interest.

Publications:

Refereed research papers

• Harkison, T., Poulston, J., & Kim, G. (2011). Hospitality graduates and managers: The big divide. International Journal of Contemporary Hospitality Management, 23(3), 377 - 392. doi: 10.1108/09596111111122541
• Klein, R., & Poulston, J. (2011). Sex at sea: sexual crimes aboard cruise ships. Tourism in Marine Environments, 7(1), 67-80. doi: 10.3727/154427311X13038402065820
• Poulston, J., & Bennett, R. (2011). Feng shui, fact, and fiction: an exploratory study. Facilities Management (accepted for publication).
• Poulston, J., & Liu, A. K. Y. (2011). Profit or principles: why do restaurants serve organic food? International Journal of Hospitality Management, 30(1), 184-191. doi: 10.1016/j.ijhm.2010.04.004
• Poulston, J. (2009) Working conditions in hospitality: employees' view of the dissatisfactory hygiene factors. Journal of Quality Assurance in Hospitality and Tourism. 10(1), 23-43. doi:10.1080/15280080902716993.
• Poulston, J. (2008). Rationales for employee theft in hospitality: excuses, excuses. Journal of Hospitality and Tourism Management (15), 49-58. doi:10.1375/jhtm.15.49.
• Poulston, J. (2008). Hospitality workplace problems and poor training: a close relationship. International Journal of Contemporary Hospitality Management, 20(4), 412-427. doi: 10.1108/09596110810873525
• Poulston, J. (2008). Metamorphosis in hospitality: A tradition of sexual harassment. International Journal of Hospitality Management, 27(2), 232-240. doi:10.1016/j.ijhm.2007.07.013.
• Poulston, J. (2005). Constructive dismissals in hospitality: perceived incidence and acceptance. International Journal of Hospitality and Tourism Administration, 6(1), 11-26. doi:10.1300/J149v06n01_02.

Reviews and reports

• Orams, M., Luck, M., & Poulston, J. (2011). Introduction to the NZTHRC 2010 Special Issue of Tourism Review International, 14 (2), 59-60. doi: 10.3727/154427211X13044361606216
• Poulston, J. (2011). Conference report: Council for Hospitality Management Education Conference, Horsley Park, Surrey, United Kingdom, 5–7 May 2010. Hospitality and Society, 1(1), 99-105. doi: 10.1386/hosp.1.1.99_7
• Poulston, J. (2011). Book review: The origins of Hospitality and Tourism by Kevin O'Gorman. Anatolia: An International Journal of Tourism and Hospitality Research, 22(1), 135. doi: 10.1080/13032917.2011.556231
• Milne, S., Harris, C., Poulston, J., Williamson, D., Neill, L., & Clark, V. (2007). Food and Beverage Service Sector Productivity Study (pp. 29). Auckland: NZ Tourism Research Institute, funded by Department of Labour, New Zealand.
• Poulston, J. (2006). Ethical Issues and Workplace Problems in Commercial Hospitality: A New Zealand Study.  Doctoral Thesis, Auckland University of Technology, Auckland, New Zealand. Retrieved from AUT Research Gateway.

Full conference papers published in proceedings

• Poulston, J. (2009). Taking feng shui seriously. In A. Zahra, T. Lockyer & P. Aksonnit (Eds.), Proceedings of the New Zealand International Hospitality Management Conference, Bay of Plenty Polytechnic, Tauranga, 16-17 November 2009, p. 10). Hamilton: University of Waikato.
• Poulston, J. (2009). Death by hospitality: beyond the call of duty. In H. Atkinson (Ed.), Proceedings of the 18th Annual CHME Research Conference, Eastbourne, England, 13-15 May 2009. Bournemouth, England: University of Brighton.
• Poulston, J. (2008, 14/16 May). Hospitality employees' views on the unsatisfactory hygiene factors. In J. Taylor, L. Altinay, H. Atkinson, M. Brookes, C. Lashley, D. LIttlejohn, A. Lockwood, P. Lugosi, P. Lynch, S. Rodgers & A. Roper (Eds.), Proceedings of the 17th Annual CHME Research Conference, Strathclyde University, Glasgow, Scotland, 14-16 May 2008 (pp. 516-530). Glasgow: University of Strathclyde Business School.
• Poulston, J. (2008). Sexual behaviour and harassment in hospitality: 'just good fun - nothing serious'. In S. Richardson, L. Fredline, A. Patiar & M. Ternel (Eds.), Proceedings of the 18th Annual CAUTHE Conference: Tourism and Hospitality Research, Training and Practice, Surfers' Paradise, Australia, 12-14 February 2008. Gold Coast, Australia: Griffith University.
• Poulston, J. (2006). The benefits of training. In P. Tsartas, E. Christou & M. Sigala (Eds.), Proceedings of the 24th EuroCHRIE Congress: In search of excellence for tomorrow's tourism, travel, and hospitality, Thessaloniki, Greece, 25-28 October 2006. Greece: University of the Aegean.
• Poulston, J. (2004). Ethics in commercial hospitality. In C. Cooper, C. Arcodia, D. Solnet & M. Whitford (Eds.), Proceedings of 14^th CAUTHE 2004: Creating Tourism Knowledge, Brisbane, Australia, 10-13 February 2004 (pp. 456-458). Brisbane, Australia: The University of Queensland.
• Poulston, J. (2003). Sacking, staffing and supervision in commercial hospitality. In C. Crothers (Ed.), Proceedings of the 2003 Sociological Association of Aotearoa Conference: Knowledge, Capitalism, Critique. AUT University, Auckland, 9-12 December 2003. Auckland: Sociological Association of Aotearoa.
• Poulston, J. (2002, 3/5 December). Ethics in hospitality: a review. In G. Croy (Ed.), Proceedings of the 5th New Zealand Tourism and Hospitality Research Conference, Rotorua, New Zealand, 3-5 December 2002 (pp. 21-31). Rotorua: Waiariki Institute of Technology.

Conference, panel and workshop presentations and published abstracts

• Poulston, J. (2011, 12 August). Understanding hospitality: a labour of love? Paper presented at the NZTRI Seminar, AUT University, Auckland.
• Poulston, J., & Jenkins, A. (2011, 2/5 July). Subjectivity and ageism:  Myths about older hospitality workers. Paper presented at the Critical Tourism Studies IV: Tourism Futures: Enhancing Creative and Critical Action, Welsh Centre for Tourism Research, UWIC, Cardiff, Wales.
• Poulston, J. (2011, 2/5 July). The impossible ideal of absolute hospitality. Paper presented at the Critical Tourism Studies IV: Tourism Futures: Enhancing Creative and Critical Action, Welsh Centre for Tourism Research, UWIC, Cardiff.
• Poulston, J. (2010, 6/7 December). Sexual behaviour or sexual harassment: it's a fine line. Keynote speaker at the Sexual Harassment in the Workplace Forum 2010, Quay Grand, Sydney, Australia.
• Pernecky, T., & Poulston, J. (2010, 29 November). Researching phenomena on the fringe of acceptance. Paper presented at the 4th International Competence Network for Tourism Research and Education Conference, AUT University, Auckland.
• Harkison, T., Poulston, J., & Kim, J.-H. G. (2010, 24/26 November). Personality or skill? The differing expectations of hospitality managers and students. Paper presented at the 9th New Zealand Tourism and Hospitality Research Conference: Adding Value through Research, AUT University, Auckland.
• Poulston, J., & Yiu, A. Y. K. (2010, 24/26 November). Organic dining: just another trend? Paper presented at the 9th New Zealand Tourism and Hospitality Research Conference: Adding Value through Research, AUT University, Auckland.
• Strauss, P., Cook, D., McIntyre, N., & Poulston, J. (2010, 10/12 August). Introduction to Western academic culture: the case of international postgraduate students. Paper presented at the Globalization and Public Policy: An International Cross Cultural Research Exchange Conference, AUT University, Auckland.
• Poulston, J. (2010, 5/7 May). Enjoyment, tolerance, or rejection: responses to sexuality in the workplace. Paper presented at the 19th Annual CHME Research Conference, Guildford, Surrey, England.
• Schitko, D., & Poulston, J. (2010, 8/11 February). Serving those less able: are we up to it? Accommodating aging and disabled travellers. Paper presented at the 20th Annual CAUTHE Conference, Hobart, Tasmania, Australia.
• Poulston, J., & Jenkins, A. (2009, 16/17 November). Getting on in hospitality: a preview. Paper presented at the New Zealand International Hospitality Management Conference, Bay of Plenty Polytechnic, Tauranga, New Zealand.
• Poulston, J. (2009, 13/15 May). Taking feng shui seriously. Paper presented at the 18th Annual CHME Research Conference, Eastbourne, England.
• Poulston, J. (2007, 11/15 September). Sexual harassment: not just a coastal problem. Extended abstract published in M. Luck, A. Graepl & M. Orams (Eds.), Proceedings of the 5th International Coastal & Marine Tourism Congress (pp. 588-591). Auckland, New Zealand: AUT University and NZTRI.
• Poulston, J. (2007, 11/14 February). Employee theft in hospitality: causes and excuses. Paper presented at the 17th Annual CAUTHE Conference: Past Achievements, Future Challenges, Sydney, Australia.
• Poulston, J. (2006, 5/7 December). Constructive dismissals in hospitality: Perceived incidence and acceptance. Paper presented at the 6th New Zealand Tourism and Hospitality Research Conference, University of Otago, Dunedin.
• Poulston, J. (2006, 5/7 December). Metamorphosis in hospitality: from prostitution to harassment. Paper presented at the 6th New Zealand Tourism and Hospitality Research Conference, University of Otago, Dunedin, New Zealand.
• Poulston, J., Luo, Y., & Milne, S. (2006, 30 November). Critical issues in Food and Beverage Productivity: a review. Paper presented at the Inaugural New Zealand International Hospitality Management Conference, Hamilton, New Zealand.
• Poulston, J. (2005, 28 October). Ethical issues in New Zealand Hospitality. Paper presented at the NZTRI Seminar, AUT University, Auckland.
• Poulston, J. (2000, 5/8 December). A moral justification of the hospitality industry using a legal ethics model. Paper presented at the 4th New Zealand Tourism and Hospitality Research Conference. AUT University, Auckland, New Zealand.

Conference proceedings and scholarly editions

• Luck, M., Orams, M., & Poulston, J. (2011). Adding value through research: Papers of the 2010 New Zealand Tourism and Hospitality Research Conference (NZTHRC, 2010). Special Issue of Tourism Review International, 14 (2&3), 59-144.
• Orams, M., Lueck, M., Poulston, J., & Race, S. (Eds.). (2010). Proceedings of the New Zealand Tourism and Hospitality Research Conference 2010: Adding Value through Research (CD-ROM). Auckland, New Zealand: School of Hospitality and Tourism and the New Zealand Tourism Research Institute, AUT University.

Awards:

1. Winner, Faculty of Applied Humanities Emerging Researcher Award, 2010
2. In top 20 authors (by number of article downloads) for 2010, International Journal of Contemporary Hospitality Management.
3. Winner, 2009 Emerald/EFMD Outstanding Doctoral Research Award, Hospitality Management category. Bingley, England: Emerald Group Publishing Limited
4. Highly Commended Award Winner at the Literati Network Awards for Excellence (2009).
5. Second most downloaded article in first six months of publication: Hospitality workplace problems and poor training: a close relationship. International Journal of Contemporary Hospitality Management.
6. Most downloaded thesis in a three-month period in Scholarly Commons: Ethical issues and workplace problems in commercial hospitality.