Services and facilities
AUT University has a range of services and facilities to enhance your study experience and university life. Following is an A-Z listing of student services followed by a listing of campus facilities.
The links below will take you to more information within this section of the site or through to comprehensive information elsewhere.
Student Hub and International Student Support
- Student Hub
AUT's Student Hub is the one place to go for help. The Student Hub Advisors provide information on applications and admission, fees and invoices, academic records, general enrolment, graduation, accommodation, orientation and student services. Contact the Student Hub by visiting in person, emailing firstname.lastname@example.org or phoning the helpline on 0800 AUT UNI (0800 288 864) from 8am - 5pm, Monday - Friday. For frequently asked questions please see the Student Hub FAQ page.
- International Student Support
AUT’s International Student Support provides specialised information and support services to international students. The team can give you information and advice on immigration matters, visas, insurance, accommodation and all things Kiwi.
Visit the Alumni area to find out about alumni news and developments as well as the AUT Alumni Network, which you are automatically part of when you graduate.|
‘IT information’ gives you details about Arion - the student database that lets you enrol online for any AUT course, make fee payments, update your personal details and view your academic results.
- Athlete Support
AUT supports athletes with an athlete support adviser to assist athletes to combine sporting goals with education, career and other life aspirations. This is to encourage athletes to succeed both on and off the sporting stage.
- AuSM - Auckland Student Movement @ AUT
AuSM delivers a range of services to students at AUT including weekly free feeds, your student bar, the Discount Directory, debate magazine, an advocacy service, events and much more. Visit the AuSM website for details.
- AUT Chinese Centre
The Chinese Centre provides pastoral and academic assistance for students from the Chinese region.
AUT’s chaplaincy team can help you with spiritual matters and development, life passages, ceremonies and worship and life crises.
- Concerns, complaints and compliments
We welcome any feedback you may have regarding student services at AUT and let you know how to provide comments and how to make a formal complaint.
- Counselling services
AUT offers free face-to-face and online counselling for all AUT students. You can talk to a counsellor about any concerns about your studies, loss and grief, coping with stress, relationships, concerns about sexuality, anger, anxiety or depression, motivation, alcohol or drug issues or if you’re feeling suicidal or at risk of harm.
- Disability Student Support
The Disability Student Support provides information and support services to AUT students with impairments to enable their full participation in learning. Visit this area to find out who we can help, and what services are available for specific impairments.
- Email and internet access
The ‘IT information’ section of the site has details of how to log in to the AUT network, access the internet and WebMail and book a computer in a computer lab. You can also find out about learning and administrative services like Arion, AUTonline and UniCentral.
At AUT, there are many ways to get involved, be social and improve your time here. Use this link to access both campus events and the clubs, sports and services supported by AuSM.
- Harassment prevention and support
The Harassment Prevention Programme (HPP) is a confidential service that assists all at AUT University to work and learn in a safe environment. This section of the site tells you what support is available to resolve concerns and issues of harassment and bullying.
- IT support
If you have any questions about the AUT computer network, email and internet usage, or any other IT related problem, the IT Service Desk can help. Find contact details in the ‘IT information’ section.
- Jobs and career planning
AUT University Career Services offers resources to help you with your career decisions and job search. Visit this area of the site to find out how to create your career future, get the job you want and manage your career.
- LGBT support
AUT is a place where students can be open and proud of their sexual orientation. Find out about the services and resources that AUT offers to gay, lesbian, bisexual and transgender (LGBT) students.
The AUT University Library comprises three campus libraries, each of which provides services for teaching, learning and research. Visit the library website for more information.
- Māori student support
Māori Liaison Services - Te Tari Takawaenga offers help, advice and support to Māori students. Visit the Māori student support area of the site for contact details and information about applying, money matters, scholarships and places on campus for Māori.
- Medical and nursing services
AUT’s Health, Counselling and Wellbeing service is a full general practice (GP) health centre. We have male and female doctors and nurses who provide confidential health advice and treatment. Visit this section to see the services we offer and to find out where we’re located.
- Mental health support
AUT's Student Advisor - Mental Health would like to hear from you if you are at AUT and live with a mental illness, so we can best support your achievement at AUT. Visit this section to learn more about the support we offer and to find contact details.
- Pacific Student Support
The Pacific Student Support team provides cultural support to all Pacific students. You can talk to the team about any practical, social, academic or financial matter.
- Postgraduate Student Advisor
You can talk to AUT’s Postgraduate Student Advisor about any practical, social, academic or personal issue you may have while studying at AUT.
- Postgraduate Centre
Contact the University Postgraduate Centre for advice on postgraduate processes and postgraduate seminar and event activities within the University.
- Printing and copying
Visit IT information to find details of how to create and print different types of documents at AUT. You’ll also find information about Printsprint - digital print centres on campus that provide a range of digital print and document finishing services.
- Residential Services
Get in touch with Residential Services for specific questions related to accommodation at Wellesley Student Apartments and the Akoranga Student Village. Find contact details in ‘Accommodation’.
- Scholarships Office
The Scholarships Office can answer your questions and offer advice and help throughout the scholarship application process. Find their contact details in the ‘Scholarships and Awards’ section.
In any emergency (where there is imminent danger to life or property), call 111. If you are dialling from an AUT phone, dial 1 for an outside line then dial 111. You can contact AUT Security on +64 9 921 9997 for any security-related enquiries including building swipe-card access, triggered alarms, broken windows, etc.
- Student Advisors
If you’d like to discuss any practical, social, academic or personal issue you may have while studying at AUT, you can contact a Student Advisor. They are professionally trained staff who can assist you with resolving problems or concerns and, where appropriate, connect you to the relevant support services.
- Student Financial Services
If you need advice on how to budget effectively or you need help to make ends meet, visit Student Financial Services. They have a team of helpful, friendly and approachable staff can help you sort out money matters.
- Student Job Search
Student Job Search is a free employment service that helps students gain work experience and fund their studies. Visit the SJS site to learn more.
- Student Mentors
Student Mentors are experienced students who volunteer their time to help new students settle in during their first semester at AUT University. Visit this area of the site to learn more about what Student Mentors do, how to get a Student Mentor and how to become a Student Mentor.
- Student Learning Centre
AUT's Student Learning Centre provides free academic support to help you excel and achieve better grades. If you are struggling with an assignment, essay or paper we offer a range of resources on essay writing, referencing, time management, exam preparation and how to study effectively. We also hold free workshops throughout the year to help you achieve the best possible grades.
- Transport and parking
Visit the ‘Travel to and from AUT’ area of the site to find out about your public transport options, the AUT shuttle bus, where to buy transport tickets and driving and parking.
UniCentral is a portal delivering instant access to AUTonline, Arion, Student WebMail, computer lab bookings, MyFiles, your timetable, print and internet balances, the Library and the Noticeboard.
ATMs (ANZ bank) are located on the ground floor of WB building on the City Campus, and outside the AS building (left of the entrance to the main café) on the North Campus. You can also withdraw cash through EFTPOS at any AuSM office. The closest ATMs to South Campus are located within the Westfield shopping centre, corner Great South Road and Wiri Station Road (ANZ, ASB, Kiwibank, National Bank) and the Bank of New Zealand Manukau Banking Centre which is located at 639 Great South Road, Manukau.
The AUT Shop is a unique initiative of AUT University to provide our guests, students and staff with high quality, branded merchandise to enjoy, wear and use with pride. The full range of AUT branded products, including graduation gifts, clothing, bags, stationery, umbrellas and more is available at www.autshop.co.nz.
You can also visit our showroom which is located on the City Campus, WA building, level 4, opposite the library.
AUT has a UBS bookshop in the WC building on the City Campus and the AB building on the North Campus for all your textbook and course requirements. All AUT students and staff are entitled to a 10% discount off the genuine recommended retail price of most books and most stationery at all UBS stores. The UBS website (www.ubsbooks.co.nz) offers a search function so you can find the books you need in advance.
AUT wants to support mothers who are breastfeeding while studying or working at AUT. There are two breastfeeding rooms on campus - WT106 on the City Campus and AE102F on the North Campus.
Children of students of the university are eligible to attend the university childcare centres. The centre on the City Campus (phone +64 9 921 9999 ext 9804) is run by the Staff Services Division in partnership with the School of Education. The childcare centre on the North Campus (phone +64 9 489 7916) is independently run.
Currently, there are no childcare services on site at the AUT South campus. As student numbers grow we plan to address this issue, however, in the meantime we recommend taking the following steps.
- Decide which type of childcare is best for you and your child (or children) by visiting the Ministry of Education website. It defines all the kinds of care (centre- and home-based) as well as the national curriculum for early childhood education. There’s information on how to assess the quality of a provider, and financial support and fees discounts available. Visit the Ministry of Education.
- Locate a service in Manukau that meets your needs by searching for ‘early childhood’ and ‘Manukau' in the Yellow Pages.
- Read an appraisal or report on a centre from the Education Review Office.
You will have access to classroom computers and Tech Central computer labs located in the library. To find out more, see IT information.
Security help phones are located at various points around each AUT campus. Press the button once and you will be connected to the AUT security office. Public calls cannot be made using these phones - they are for emergencies only.
City Campus security phone locations
- WA level 2 - left of main doors
- WA level 4 - Hikuwai Plaza entrance
- WC level 1 - by ATM machine
- WC level 2 - gate 1 by main doors
- WC/WD - by the Hub Cafe
- WE north wall - facing the Learning Centre
- WF level 1 - right of main doors
North Campus security phone locations
- AA main entry - left of main doors
- AA lower car park 5
- AF117 - internal phone level 1
- AH - next to car park 3
As an AUT student, you can take advantage of the AUT Sport & Fitness Centre on the North Campus and the City Fitness Centre on the City Campus. Membership can be as little at $1 a day with no joining fees and no strings attached. For complete information about facilities, classes, membership and events, visit AUT Sport & Fitness Centres.
AUT has a number of fono rooms on campus for Pacific students, which you are welcome to use for studying, group assignments or just relaxing.
City Campus: Applied Humanities - WT104, Engineering - WD406a, Pasifika Student Support Service - WB239.
North Campus: Health and Environmental Sciences - AE125
If you have any queries about access, contact the Pacific Student Support.
Food outlets on campus - places to eat and drink
There are many places to eat on the City Campus and North Campus and there’s a café at the South Campus. For details of all the places to eat and drink, see places to eat and drink.
AUT Nga Wai o Horotiu Marae serves as a Whānau, cultural and spiritual centre. Nga Wai o Horotiu Marae is one of the ways in which AUT actively acknowledges the importance of the principles of the Treaty of Waitangi and expresses our deeply held belief that AUT is a centre of learning not only for all peoples, but also a particular place where Māori have a special and distinct role. AUT Nga Wai o Horotiu Marae is a place where you can stand proud. Learn more about Nga Wai o Horotiu Marae.
AUT University has two accredited health and wellbeing centres at our City and North campuses. You can make an appointment by phone or by dropping into a centre. See contact details for the Health, Counselling and Wellbeing centres.
Multifaith rooms are for students and staff of all faith groups to use for prayer, meditation, reflection or faith-based workshops. The City Campus room is WZ106C and the North Campus room is AP102. The rooms can be booked for regular times, or can be used for drop-in during non-booked times. Find booking details, guidelines for use and a room timetable at sacred spaces on campus.
Muslim prayer rooms
A Muslim prayer room is available on the City Campus (room at rear of WW building) and North Campus (AP112A) for AUT Muslim students and staff. The rooms have separate spaces for men and women, and washroom facilities. For details about access, opening hours and guidelines for use, see sacred spaces on campus.
There are student lounges on AUT campuses where you can study, relax or work on assignments. For lounge locations and facilities, see student lounges.
AUT has a number of Telecom payphones on campus:
- WS building, level 1
- WT building, level 8
- WB/WC building
- WC building
- WA building
- WH building
- AB/AS building link
All payphones accept Telecom phone cards and credit cards, and some also accept coins. Phone cards can be purchased from any AuSM office or UBS bookshop.
AUT has a number of rest, recreation and study spaces for Māori students. If you have any queries about whānau spaces and access, contact Maori Liaison Services.
Last updated: 10-Dec-2015 3.47pm
The information on this page was correct at time of publication. For a comprehensive overview of AUT qualifications, please refer to the Academic Calendar.