Welcome to IT Services at AUT University

IT Services aims to provide a high quality network infrastructure and IT Support service to both Students and Staff at AUT by being customer-focused, efficient and effective.

For all IT Support matters, please click on the option below which relates to your enquiry. The appropriate Knowledge Base should direct you to the information that you require.

Student Support

Staff Support

IT SERVICE DESK: STUDENT & STAFF IT SUPPORT

Tel: (09) 921 9888

Fax: (09) 921 9901

ITHelp - My IT Service Desk Jobs: Log a new job or monitor your open calls. Click here for the ITHelp User Guide.

The IT Service Desk is open at the following times:

• Monday to Friday, 7am to 10pm via phone, ITHelp online, face to face in the Open Access Labs (limited support available after 5pm via phone)
• Saturdays and Sundays from 9am to 6pm (support only available for Students in the Open Access Labs:  WA414 from 9am to 5pm,  WA3 & AL125 from 10am to 6pm)

If your issue is not urgent, you could leave us a voice message or log a job via ITHelp which will be dealt with on the next business day.

The above times are standard Semester times, and are subject to change during Semester breaks and Public holidays.