AUT - Jill Poulston

AUT

Dr Jill Poulston

Senior Lecturer, Postgraduate Programme Leader (Hospitality)

Phone: +64 9 921 9999 ext 8488

Email: jill.poulston@aut.ac.nz

Physical Address:

Room WH519
School of Hospitality and Tourism
WH Building, City Campus
55 Wellesley St, Auckland
Private Bag 92006. Auckland 1142



Postal Address:

School of Hospitality and Tourism
AUT University
Private Bag 92006. Auckland 1142



Qualifications:

  • Doctor of Philosophy (AUT) Ethical issues and workplace problems in commercial hospitality
  • Master of Hospitality (Griffith University, Australia)
  • Bachelor of Arts (Massey University, Palmerston North)
  • Diploma of Teaching, Secondary, (Christchurch College of Education).

Memberships and Affiliations:

  • Associate Director, New Zealand Tourism Research Institute(NZTRI)
  • Member of the Council for Hospitality Management Education Executive (chme.org.uk).

Research areas:

  • Cruise ship rape and assault, sexual behaviour and harassment in hospitality
  • Training, workplace theft, turnover and constructive dismissals in hospitality
  • Ethical issues and workplace problems in hospitality
  • The nature of hospitality and hospitality work
  • Deviance and critical studies in hospitality
  • Organic food and new age hospitality.

Research Summary:

Jill has presented at conferences in New Zealand, Australia, Greece, Bosnia and Herzegovina, and the United Kingdom, and publishes regularly on her areas of expertise. She is currently working on an extended sexual harassment study, an organics study, and a critical thinking study.

Publications:

Papers in refereed journals

  • Rosalin, G., Poulston, J., & Goodsir, W. (2016). Strategy communication in family owned restaurants: Ad hoc and ad-lib. Journal of Hospitality and Tourism Administration, 7(2), In press.
  • Jenkins, A., & Poulston, J. (2014). Managers' perceptions of older workers in British hotels. Equality, Diversity and Inclusion: An International Journal, 33(1), 54-72. doi:10.1108/EDI-10-2012-0096
  • Poulston, J., & Bennett, R. (2012). Feng shui, fact, and fiction: an exploratory study. Facilities, 30(1/2), Journal of Facilities Management, 30(1/2), 23-39. doi:10.1108/02632771211194257.
  • Poulston, J., & Jenkins, A. (2013). The persistent paradigm: older worker stereotypes in the New Zealand hotel industry. Journal of Human Resources in Hospitality and Tourism, 12(1), 1-25. doi:10.1080/15332845.2013.723252.
  • Poulston, J., & Pernecky, T. (2014). Customizing New Age hospitality: An exploratory study of Sedona. Hospitality & Society, in press.
  • Harkison, T., Poulston, J., & Kim, G. (2011). Hospitality graduates and managers: The big divide. International Journal of Contemporary Hospitality Management, 23(3), 377 - 392. doi: 10.1108/09596111111122541
  • Klein, R., & Poulston, J. (2011). Sex at sea: sexual crimes aboard cruise ships. Tourism in Marine Environments, 7(1), 67-80. doi: 10.3727/154427311X13038402065820
  • Poulston, J., & Bennett, R. (2011). Feng shui, fact, and fiction: an exploratory study. Facilities Management (accepted for publication).
  • Poulston, J., & Liu, A. K. Y. (2011). Profit or principles: why do restaurants serve organic food? International Journal of Hospitality Management, 30(1), 184-191. doi: 10.1016/j.ijhm.2010.04.004
  • Poulston, J. (2009) Working conditions in hospitality: employees' view of the dissatisfactory hygiene factors. Journal of Quality Assurance in Hospitality and Tourism. 10(1), 23-43. doi:10.1080/15280080902716993.
  • Poulston, J. (2008). Rationales for employee theft in hospitality: excuses, excuses. Journal of Hospitality and Tourism Management (15), 49-58. doi:10.1375/jhtm.15.49.
  • Poulston, J. (2008). Hospitality workplace problems and poor training: a close relationship. International Journal of Contemporary Hospitality Management, 20(4), 412-427. doi: 10.1108/09596110810873525
  • Poulston, J. (2008). Metamorphosis in hospitality: A tradition of sexual harassment. International Journal of Hospitality Management, 27(2), 232-240. doi:10.1016/j.ijhm.2007.07.013.
  • Poulston, J. (2005). Constructive dismissals in hospitality: perceived incidence and acceptance. International Journal of Hospitality and Tourism Administration, 6(1), 11-26. doi:10.1300/J149v06n01_02.

Refereed conference papers

  • Poulston, J. (2014). Organic food and green values: An educated choice. In P. M. Chien (Chair), University of Queensland. Proceedings of the CAUTHE 24th Annual Conference, Sofitel Hotel, Brisbane, 10-13 February 2014 (1068-1072). Brisbane, Australia, University of Queensland.
  • Andringa, S., Poulston, J., & Pernecky, T. (2013). From self-employed hospitality entrepreneur to paid employee: The motivational factors behind the transition. In K. M. J. Fountain (Chair), Proceedings of the CAUTHE 23rd Annual Conference: Tourism and Global Change, Lincoln University, Lincoln, 12-14 February 2013 (pp. 7-10). Lincoln, Lincoln University.
  • Peters, C., Losekoot, E., & Poulston, J. (2013). Be prepared or she'll be right? Terrorism, hotels and mega events in New Zealand. In K. M. J. Fountain (Chair), Proceedings of the CAUTHE 23rd Annual Conference: Tourism and Global Change, Lincoln University, Lincoln, 12-14 February 2013 (pp. 591-603). Lincoln, Lincoln University.
  • Poulston, J., Rosalin, G., & Goodsir, W. (2013). Strategy communication in family owned restaurants: An informal business. In K. M. J. Fountain (Chair), Proceedings of the CAUTHE 23rd Annual Conference: Tourism and Global Change, Lincoln University, Lincoln, 12-14 February 2013 (pp. 611-623). Lincoln, Lincoln University.
  • Poulston, J. (2009). Taking feng shui seriously. In A. Zahra, T. Lockyer & P. Aksonnit (Eds.), Proceedings of the New Zealand International Hospitality Management Conference, Bay of Plenty Polytechnic, Tauranga, 16-17 November 2009, p. 10). Hamilton: University of Waikato.
  • Poulston, J. (2009). Death by hospitality: beyond the call of duty. In H. Atkinson (Ed.), Proceedings of the 18th Annual CHME Research Conference, Eastbourne, England, 13-15 May 2009. Bournemouth, England: University of Brighton.
  • Poulston, J. (2008, 14/16 May). Hospitality employees' views on the unsatisfactory hygiene factors. In J. Taylor, L. Altinay, H. Atkinson, M. Brookes, C. Lashley, D. LIttlejohn, A. Lockwood, P. Lugosi, P. Lynch, S. Rodgers & A. Roper (Eds.), Proceedings of the 17th Annual CHME Research Conference, Strathclyde University, Glasgow, Scotland, 14-16 May 2008 (pp. 516-530). Glasgow: University of Strathclyde Business School.
  • Poulston, J. (2008). Sexual behaviour and harassment in hospitality: 'just good fun - nothing serious'. In S. Richardson, L. Fredline, A. Patiar & M. Ternel (Eds.), Proceedings of the 18th Annual CAUTHE Conference: Tourism and Hospitality Research, Training and Practice, Surfers' Paradise, Australia, 12-14 February 2008. Gold Coast, Australia: Griffith University.
  • Poulston, J. (2006). The benefits of training. In P. Tsartas, E. Christou & M. Sigala (Eds.), Proceedings of the 24th EuroCHRIE Congress: In search of excellence for tomorrow's tourism, travel, and hospitality, Thessaloniki, Greece, 25-28 October 2006. Greece: University of the Aegean.
  • Poulston, J. (2004). Ethics in commercial hospitality. In C. Cooper, C. Arcodia, D. Solnet & M. Whitford (Eds.), Proceedings of 14th CAUTHE 2004: Creating Tourism Knowledge, Brisbane, Australia, 10-13 February 2004 (pp. 456-458). Brisbane, Australia: The University of Queensland.
  • Poulston, J. (2003). Sacking, staffing and supervision in commercial hospitality. In C. Crothers (Ed.), Proceedings of the 2003 Sociological Association of Aotearoa Conference: Knowledge, Capitalism, Critique. AUT University, Auckland, 9-12 December 2003. Auckland: Sociological Association of Aotearoa.
  • Poulston, J. (2002, 3/5 December). Ethics in hospitality: a review. In G. Croy (Ed.), Proceedings of the 5th New Zealand Tourism and Hospitality Research Conference, Rotorua, New Zealand, 3-5 December 2002 (pp. 21-31). Rotorua: Waiariki Institute of Technology.

Edited conference proceedings and papers

  • Luck, M., Orams, M., & Poulston, J. (2011). Adding value through research: Papers of the 2010 New Zealand Tourism and Hospitality Research Conference (NZTHRC, 2010). Special Issue of Tourism Review International, 14 (2&3), 59-144.
  • Orams, M., Lueck, M., Poulston, J., & Race, S. (Eds.). (2010). Proceedings of the New Zealand Tourism and Hospitality Research Conference 2010: Adding Value through Research (CD-ROM). Auckland, New Zealand: School of Hospitality and Tourism and the New Zealand Tourism Research Institute, AUT University.

Non-refereed journal papers

  • Orams, M., Luck, M., & Poulston, J. (2011). Introduction to the NZTHRC 2010 Special Issue of Tourism Review International, 14 (2), 59-60. doi: 10.3727/154427211X13044361606216
  • Poulston, J. (2011). Conference report: Council for Hospitality Management Education Conference, Horsley Park, Surrey, United Kingdom, 5–7 May 2010. Hospitality and Society, 1(1), 99-105. doi: 10.1386/hosp.1.1.99_7
  • Poulston, J. (2011). Book review: The origins of Hospitality and Tourism by Kevin O'Gorman. Anatolia: An International Journal of Tourism and Hospitality Research, 22(1), 135. doi: 10.1080/13032917.2011.556231.

Conference presentations

  • Poulston, J. (2013), 25-28 July. Critical thinking and contentious ideas: The tension between belief and reason. Paper presented at the Critical Tourism Studies conference, Sarajevo, Bosnia and Herzegovina.
  • Poulston, J., & Pernecky, T. (2013), 15-17 May. The New Age experience in Sedona, Arizona. Paper presented at the CHME (Council for Hospitality Management Education) 22nd Annual Research Conference, Edinburgh, Scotland.
  • Poulston, J. (2012), 28-30 November 2012. Exploring hospitality work: 'It becomes part of you – it gets into your blood'. Paper presented at the 4th Asia-Euro Conference: The Way Forward: Exploring Multidisciplinary Approaches, Taylor's University, Kuala Lumpur, Malaysia.
  • Poulston, J. (2011), 12 August. Understanding hospitality: a labour of love? Paper presented at the NZTRI Seminar, AUT University, Auckland.
  • Poulston, J., & Jenkins, A. (2011), 2-5 July. Subjectivity and ageism: Myths about older hospitality workers. Paper presented at the Critical Tourism Studies IV: Tourism Futures: Enhancing Creative and Critical Action, Welsh Centre for Tourism Research, UWIC, Cardiff, Wales.
  • Poulston, J. (2011), 2-5 July. The impossible ideal of absolute hospitality. Paper presented at the Critical Tourism Studies IV: Tourism Futures: Enhancing Creative and Critical Action, Welsh Centre for Tourism Research, UWIC, Cardiff.
  • Poulston, J. (2010), 6-7 December. Sexual behaviour or sexual harassment: it's a fine line. Keynote speaker at the Sexual Harassment in the Workplace Forum 2010, Quay Grand, Sydney, Australia.
  • Pernecky, T., & Poulston, J. (2010), 29 November. Researching phenomena on the fringe of acceptance. Paper presented at the 4th International Competence Network for Tourism Research and Education Conference, AUT University, Auckland.
  • Harkison, T., Poulston, J., & Kim, J.-H. G. (2010), 24-26 November. Personality or skill? The differing expectations of hospitality managers and students. Paper presented at the 9th New Zealand Tourism and Hospitality Research Conference: Adding Value through Research, AUT University, Auckland.
  • Poulston, J., & Yiu, A. Y. K. (2010), 24-26 November. Organic dining: just another trend? Paper presented at the 9th New Zealand Tourism and Hospitality Research Conference: Adding Value through Research, AUT University, Auckland.
  • Strauss, P., Cook, D., McIntyre, N., & Poulston, J. (2010), 10-12 August. Introduction to Western academic culture: the case of international postgraduate students. Paper presented at the Globalization and Public Policy: An International Cross Cultural Research Exchange Conference, AUT University, Auckland.
  • Poulston, J. (2010), 5-7 May. Enjoyment, tolerance, or rejection: responses to sexuality in the workplace. Paper presented at the 19th Annual CHME Research Conference, Guildford, Surrey, England.
  • Schitko, D., & Poulston, J. (2010), 8-11 February. Serving those less able: are we up to it? Accommodating aging and disabled travellers. Paper presented at the 20th Annual CAUTHE Conference, Hobart, Tasmania, Australia.
  • Poulston, J., & Jenkins, A. (2009), 16-17 November. Getting on in hospitality: a preview. Paper presented at the New Zealand International Hospitality Management Conference, Bay of Plenty Polytechnic, Tauranga, New Zealand.
  • Poulston, J. (2009), 13-15 May. Taking feng shui seriously. Paper presented at the 18th Annual CHME Research Conference, Eastbourne, England.
  • Poulston, J. (2007), 11-15 September. Sexual harassment: not just a coastal problem. Extended abstract published in M. Luck, A. Graepl & M. Orams (Eds.), Proceedings of the 5th International Coastal & Marine Tourism Congress (pp. 588-591). Auckland, New Zealand: AUT University and NZTRI.
  • Poulston, J. (2007), 11-14 February. Employee theft in hospitality: causes and excuses. Paper presented at the 17th Annual CAUTHE Conference: Past Achievements, Future Challenges, Sydney, Australia.
  • Poulston, J. (2006), 5-7 December. Constructive dismissals in hospitality: Perceived incidence and acceptance. Paper presented at the 6th New Zealand Tourism and Hospitality Research Conference, University of Otago, Dunedin.
  • Poulston, J. (2006), 5-7 December. Metamorphosis in hospitality: from prostitution to harassment. Paper presented at the 6th New Zealand Tourism and Hospitality Research Conference, University of Otago, Dunedin, New Zealand.
  • Poulston, J., Luo, Y., & Milne, S. (2006), 30 November. Critical issues in Food and Beverage Productivity: a review. Paper presented at the Inaugural New Zealand International Hospitality Management Conference, Hamilton, New Zealand.
  • Poulston, J. (2005), 28 October. Ethical issues in New Zealand Hospitality. Paper presented at the NZTRI Seminar, AUT University, Auckland.
  • Poulston, J. (2000) 5-8 December. A moral justification of the hospitality industry using a legal ethics model. Paper presented at the 4th New Zealand Tourism and Hospitality Research Conference. AUT University, Auckland, New Zealand.

Other publications

  • Milne, S., Harris, C., Poulston, J., Williamson, D., Neill, L., & Clark, V. (2007). Food and Beverage Service Sector Productivity Study (pp. 29). Auckland: NZ Tourism Research Institute, funded by Department of Labour, New Zealand.
  • Poulston, J. (2006). Ethical Issues and Workplace Problems in Commercial Hospitality: A New Zealand Study. Doctoral Thesis, Auckland University of Technology, Auckland, New Zealand. Retrieved from AUT Research Gateway.

Awards:

  1. Winner, Faculty of Applied Humanities Emerging Researcher Award, 2010
  2. In top 20 authors (by number of article downloads) for 2010, International Journal of Contemporary Hospitality Management.
  3. Winner, 2009 Emerald/EFMD Outstanding Doctoral Research Award, Hospitality Management category. Bingley, England: Emerald Group Publishing Limited
  4. Highly Commended Award Winner at the Literati Network Awards for Excellence (2009).
  5. Second most downloaded article in first six months of publication: Hospitality workplace problems and poor training: a close relationship. International Journal of Contemporary Hospitality Management.
  6. Most downloaded thesis in a three-month period in Scholarly Commons: Ethical issues and workplace problems in commercial hospitality.

Last updated: 10-Mar-2014 11.33am

The information on this page was correct at time of publication. For a comprehensive overview of AUT qualifications, please refer to the Academic Calendar.

AUT University, New Zealand | Copyright © | Privacy | Site map | IT support | Website feedback | Student feedback