Library - Distance Study

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Distance Study

Distance Library request form - use to request items from the AUT collections

Library Services for Distance Students - brief guide to Library distance services (pdf: 145 kb, 2 pages)

Services available:

  • Access to a Document Supply Team, who will help you make the best use of the Library services. We strongly encourage you to do your own searches for information where possible. AUT Liaison Librarians can assist you with searching if requested.
  • Courier delivery service for books within New Zealand.
  • Email delivery of journal articles
  • Online assistance on how to improve your information skills.
  • Queries answered within 48 hours (Monday to Friday 8.30-5.00).
General Information
Contact Us info_new

Document Supply Staff can be contacted in the following ways.

Free Phone: 0508 353942
Phone: (+64 9) 921 9816
Fax: (+64 9) 921 9996
Email: distlib@aut.ac.nz
Postal address: AUT Library, Private Bag 92 006, Auckland 1142.
Document Supply team office hours: Monday - Friday 8.30am - 5:00pm


Who is eligible? info_new
  • Students who are studying at AUT and who live more than 50 kilometres from the nearest campus
  • Students with a disability
  • Students who have exceptional circumstances, or who are deemed to be eligible by the Faculty within which they are enrolled

Please see the Distance Library Service Policy for full details of eligibility and the services available.


What do I need? info_new

To register as a distance borrower
You need to be enrolled as an AUT student and have received a student ID card. Please email the Document Supply team at distlib@aut.ac.nz with your ID details to register as a distance borrower. To get an ID card please contact the Academic Registry help desk phone 921-9779.

Text Message Service
Library text messages will notify you when a book you have on loan is recalled or is recalled and overdue. This is a free service and can remind you to check to see if the due date of a recalled book you have on loan has been brought forward. Click here to register for the service.

Software Requirements
To access the electronic documents, you require Adobe Acrobat Reader - download here

Login and password
To login to the Library catalogue you need your computer login and network password.

  • Your login is written on your invoice and is also on the bottom right hand corner of your id card.
  • Your default password is your birth date i.e. the day and month e.g. 01Feb
  • However, once you register for the Internet, your password to the catalogue will change to the Internet password. See below.

To login to the Library's electronic resources you will need your computer login and an Internet password.

  • Your login is written on your invoice and is also on the bottom right hand corner of your AUT student id card.
  • Your Internet password is obtained by registering online. Click here to register.
  • Remember that user names and passwords are case-sensitive.

If you need personal assistance please contact the IT Student Helpdesk on freephone 0508 AUT IT HELP (0508 288 484) - national calls only (excludes calls made from mobile phones). You can also phone 09-921-9888 or email the Helpdesk on help@aut.ac.nz

Email Account
As an AUT student you are issued with an AUT email address. The Library directs all correspondence to this address. If you wish the Library to contact you from another email address click here to arrange for your mail to be forwarded to your preferred address.


How do I get help? info_new

General enquiries
Document Supply Staff can be contacted in the following ways.

Free Phone: 0508 353942
Phone: (+64 9) 921 9816
Fax: (+64 9) 921 9996
Email: distlib@aut.ac.nz
Postal address: AUT Library, Private Bag 92 006, Auckland 1142.
Document Supply team office hours: Monday - Friday 8.30 - 5:00pm

Help with Searching for information

Computer/technical help
For further information about computing/technology related enquiries please contact the IT Student Helpdesk on freephone 0508 AUT IT HELP (0508 288 484) - national calls only (excludes calls made from mobile phones) or phone 09-921-9888 or email help@aut.ac.nz


Frequently Asked Questions 
How do I obtain an ID card as a distance student? info_new

You are automatically sent an ID card if you live in NZ and have sent a photo with your course application. To get an ID card please contact the Academic Registry help desk - phone 921-9779.


What if I do not have an email address? info_new

All AUT staff and students have been allocated an email address. To obtain your email address go to WebMail section on the page: http://www.aut.ac.nz/being-a-student/current-undergraduates/it-information/myfiles-and-webmail


What if I do not use my AUT email address? info_new 

You need to set up email forwarding to the email address you do use. Click here to read the instruction about Forwarding AUT WebMail Emails To Personal Emails.


Does this service cost? info_new

There is no charge for this service.


How do I register as a Distance Library user? info_new

You need to be enrolled as an AUT student and have received a student ID card. You need to email the Document Supply team at distlib@aut.ac.nz with your ID details to register as a distance borrower. To get an ID card please contact the Academic Registry help desk phone 921-9779.


Why am I not able to log in to the catalogue? info_new 

This generally means that you are using the incorrect login and password.

To log in to the Library catalogue you need your computer login and network password.

  • Your login is written on your invoice and is also on the bottom right hand corner of your id card.
  • Your default password is your birth date i.e. the day and month e.g. 01Feb.
  • However, once you register for the Internet, your password to the catalogue will change to the Internet password. See below.

To login to the Library's electronic resources you will need your computer login and an Internet password.

  • Your login is written on your invoice and is also on the bottom right hand corner of your AUT student id card.
  • Your Internet password is obtained by registration online. Click here to register.
  • Remember that user names and passwords are case-sensitive.

Why do I not have the distance option when trying to request an item? info_new 

This means you have not been registered as a distance user at the Library. You need to email the Document Supply team at distlib@aut.ac.nz with your ID details to register as a distance borrower.


How do I return the books back? info_new

You will be supplied with a return addressed prepaid courier bag when the books you have requested are sent to you. Ring freephone 0800-268-7437 to arrange collection. Retain the Track and Trace slip number issued to you until the book has been removed from your Library record.


What if I receive a recall notice but am unable to return the recalled item by the new due date? info_new 

If you are having difficulties returning the recalled items on time, please contact the Document Supply team. It is recommended that you register for the Library Text Message service.


Which delivery method should I choose? info_new

For books, select paper.
For book chapters and journal articles select PDF for an electronic version, which will be emailed to you.


How many times can I renew my books? info_new 
  • As an undergraduate you may renew your items up to 5 times.
  • As a postgraduate you may renew your items 6 times.
  • As a staff member you may renew your items 12 times.

Why is there no record of my distance request under My Account? info_new 

This is correct. Our software does not support recording distance requests. When you have submitted your request there will be a note that says "Your request is successful" which indicates that we have received your request. You should hear from us shortly.


Collections
What items are available to Distance students to request? info_new

What other online resources are available? info_new

What if the Library does not hold the item I require? info_new
  • Try your local university library. AUT staff and students are eligible to borrow, in person, from the other member university under University Library Aotearoa New Zealand (ULANZ): a national borrowing scheme for New Zealand's universities. Click here for list of libraries and borrowing policies.
  • Search Borrow Direct to see if the book you require is available at one of the other university libraries. For further information click here.
  • Try your local library.
  • Postgraduate students may request an interlibrary loan. Click here for the interlibrary loan policy and form.

Accessing library resources
How do I find an item held in the AUT Library collection? info_new

Use the Library catalogue to locate items held by AUT Library. Click here if you require help to search for items on the catalogue. The following collections on the catalogue are available 24/7:

  • e-Books.
  • e-Journals.
  • e-Items from Course Reserve. These are located through AUTonline.

How to find journal articles? info_new

To find articles on a particular topic:

  • Look in our Databases List to find relevant databases to search. You can choose to see only the databases that are relevant to your area of study.
  • Select a database. Click on more information info_new to find out more about the database.
  • You will be prompted to enter your login and password.
  • Search the database. If you need more help click here for help on searching databases or try our tutorial Empower.
  • If you find only the summary (i.e. citation and abstract) of an article within the database look for an articlelinker button, or go to the online tutorial Finding Full Text.

To find articles that you have the citation details for:

  • To find both electronic and print journals go to Basic Search on the Catalogue:
    • Type the title of your journal (NOT the article) in box 1
    • Select "Title begins with..." in Box 2
    • Highlight "Journals/Serials" in Box 3
  • Once you have found the journal this way you will be able to get the article.
  • To find electronic journals only, go to the e-journals page:
    • Browse subject from the drop-down menu
    • Search by title.
  • Request the print journals held by the Library by completing a Distance Library Request form.

How do I request items? info_new

To request journal articles and books held at AUT Library please use the Distance Library Request form. If you have problems filling out this form please email the Document Supply team at distlib@aut.ac.nz.

For items not held at AUT Library postgraduate students may use the Interlibrary Loans Service.



Library services
Borrowing Policy info_new

Undergraduate
Loans:
Loan period - 21 days (standard renewal conditions and penalties apply).
Limits - Up to 20 books on loan at any one time, no loans outside New Zealand.
Delivery - Couriered to your nominated mailing address with an enclosed prepaid return bag.
Journal articles held in AUT Library:
Limits - Up to 20 journal articles per year.
Delivery - Emailed to your AUT email address is the preferred option.

Postgraduate
Loans:
Loan period - 28 days (standard renewal conditions and penalties apply).
Limits - Up to 50 books on loan at any one time, no loans outside New Zealand.
Delivery - Couriered to your nominated mailing address with an enclosed prepaid return bag.
Journal articles held in AUT Library:
Limits - Up to 50 journal articles per year.
Delivery - Emailed to your AUT email address is the preferred option.

Staff
Loans:
Loan period - 28 days (standard renewal conditions and penalties apply).
Limits - Up to 50 books on loan at any one time, no loans outside New Zealand.
Delivery - Couriered to your nominated mailing address with an enclosed prepaid return bag.
Journal articles held in AUT Library:
Limits - Up to 50 journal articles per year.
Delivery - Emailed to your AUT email address is the preferred option.


How do I recall an item? info_new

You can recall i.e. reserve an item on loan to another borrower.

  1. Click on the title to get the full record display from the catalogue.
  2. Click "Make a Request" on the menu bar.
  3. Login with your login and password.
  4. Click on "Distance Request".
  5. Enter in your Delivery address, your email and your comments into the request form
  6. Click "Submit Request".
  7. Confirmation of the request should appear.

Note:

  • The current borrower will have up to seven days to return the item.

How do I renew an item(s)? info_new
  1. Click on Login or My Account, whichever option is available from the Catalogue.
  2. Enter in your login and password.
  3. Your library record will appear.
  4. Locate the item you wish to renew under "Charged Items".
  5. Place a tick mark against the items you wish to renew.
  6. Click on "Request Renewal".
  7. Check to see that the renewals have been successful by looking at the new due dates.

Note:

  • As an undergraduate you can renew your items 3 times.
  • As a postgraduate or staff member you can renew your items 3 times.

How do I check my borrower record? info_new

Your borrower record allows you to:

  • Check personal details, i.e.your name, address, items on loan, messages and fines
  • Renew items on loan
  • Recall an item on loan to another borrower
  • Cancel recalled items
  • To set and use your own search preferences

To check your list of saved items and saved searches:

  1. Click on Login or My Account, whichever option is available.
  2. Enter in your login and password.
  3. To ensure no other library user has access to your details click on Exit or Logout.

Visiting AUT Library info_new

You can visit any of our three libraries, City Campus, North Shore Campus and Manukau Campus.

Physical address:

City Campus
Level 4 WA Building
55 Wellesley Street East
Auckland 1010.

North Shore Campus
AL Building
90 Akoranga Drive
Northcote
North Shore City 0627.

Manukau Campus
MC Building
640 Great South Road
Manukau City 2025.

Campus libraries have computer access to the Library's electronic resources.

Please click here for the opening hours.



Information and Research Services
How do I get help with searching for information? info_new

General enquiries
Contact the Document Supply Team

Searching for information

  • Click here to use our help guides.
  • Complete our online EMPOWER Tutorial.
  • For in-depth subject advice and help with searching for information please contact the appropriate Liaison Librarian for your subject.
  • If you are not sure who your liaison librarian is, email your query using the enquiry online form.


Services to Staff Teaching on Distance Courses

The Library offers a number of services to all Teaching Staff. Please click here for further information. Please find below some questions and answers particularly relevant to staff teaching on distance courses.

Services to Staff Teaching on Distance Courses info_new

How do my students learn information literacy skills
Staff of distance courses can arrange for their students to learn library research skills by the following means.

  • If your students have an on-campus induction course the Library offers specially designed workshops for distance students. These classes will give a general introduction to information retrieval skills, the Library website, the Library catalogue and Library databases. Workshops are hands-on and classes are demonstration only. Workshops can be held in the Information Literacy Lab or any computer classroom. Classes can be held in the Library or in any classroom with a datashow. Sessions can be tailored to a specific group to provide an introduction to skills and resources for a particular project or assignment. For further information or to book for a group please contact Ann Chen extn 8573 or email: achen@aut.ac.nz.
  • Recommend your students complete the Library's online tutorial, EMPOWER.
  • Recommend your students check the Library help pages.

How do I inform my students of the Distance Library Service?
New distance students should receive a brochure from the Library in the mail a week after they are issued with an AUT student card. Staff may inform students of the Library Distance Service and notify the Library of any students who are eligible but have not received a brochure. Please contact Deidre Ashton, Document Supply Coordinator to arrange this.

How do I apply to get materials online?
For assistance with digitization or linking online Library resources (databases, books, journals, articles, images etc) to your AUTonline course please email highdemand@aut.ac.nz. For further information please read the Course Reserve Protocol.

How do I apply for materials to be available for distance students?
Generally the material will be held at the AUT Library. Students request the item from the Library using either the Library catalogue or the Distance Library Request form. If many of your students are located in a single area the Library can order up to 8 copies of the same title and deposit them into the local libraries. Contact the Document Supply Coordinator with the material you require e.g. title, author, publisher, edition, publication date.

Last updated: 16 Apr 2013 1:30pm