Distance Library Service

Document Supply Staff can be contacted in the following ways.

Free Phone: 0508 353942
Phone: (+64 9) 921 9816
Fax: (+64 9) 921 9996
Email: distlib@aut.ac.nz
Postal address: AUT Library, Private Bag 92 006, Auckland 1142.
Document Supply team office hours: Monday - Friday 8.30 - 5:00pm

• Students who are studying at AUT and who live more than 50 kilometres from the nearest Campus
• Students with a disability
• Students who have exceptional circumstances, or who are deemed to be eligible by the Faculty within which they are enrolled, may also receive this service.
• Students studying at the Manukau campus

Please see the Distance Library Service Policy for full details of eligibility and the services available.

To register as a distance borrower
You need to be enrolled as an AUT student and have received a student ID card. You need to email the Document Supply team at distlib@aut.ac.nz with your ID details to register as a distance borrower. To get an ID card please contact Academic Registry help desk phone 921-9779 or fax 921-9812.

Text Messaging
Recalled items must be returned within seven days. Registering for text messages notifies you immediately wherever you are that the book you have on loan is recalled. Click here to register.

Computer Requirements
To access the electronic documents, you require:

Software
Adobe Acrobat Reader 8 - download here

PC Hardware Requirements (Minimum Specifications):

• Pentium with Windows 98
• 800x600 monitor resolution
• 56k modem
• Internet Explorer 5.0, Netscape Navigator 4.6
• Java and Java Script enabled
• Printer

Mac Hardware Requirements (Minimum Specifications):

• Mac Power PC
• System 8.6
• 800x600 monitor resolution
• 56k modem
• Internet Explorer 5.0, Netscape Navigator 4.6
• Java and Java Script enabled
• Printer

Login and password
To login to the Library catalogue you need your computer login and network password.

• Your login is written on your invoice and is also on the bottom right hand corner of your id card.
• Your default password is your birth date i.e. the day and month e.g. 01 Feb
• However, once you register for the Internet, your password to the catalogue will change to the Internet password. See below.

To login to the Library's electronic resources you will need your computer login and an Internet password.

• Your login is written on your invoice and is also on the bottom right hand corner of your AUT student id card.
• Your Internet password is obtained by registration online. Click here to register.
• Remember that user names and passwords are case-sensitive.

If you need personal assistance please contact the IT Student Helpdesk on freephone 0508 AUT IT HELP (0508 288 484) - national calls only, excludes calls made from mobile phones or phone 09-921-9953 or email the Helpdesk on help@aut.ac.nz

Email Account
As an AUT student you are issued with an AUT email address. The Library directs all correspondence to this address. If you wish the Library to contact you from another email address click here to arrange for your mail to be forwarded to your preferred address.

General enquiries
Document Supply Staff can be contacted in the following ways.

Free Phone: 0508 353942
Phone: (+64 9) 921 9816
Fax: (+64 9) 921 9996
Email: distlib@aut.ac.nz
Postal address: AUT Library, Private Bag 92 006, Auckland 1142.
Document Supply team office hours: Monday - Friday 8.30 - 5:00pm

Searching for information

• Click here to use our help guides.
• Complete our online Information Literacy Tutorial. Click here to begin tutorial.
• For in-depth subject advice and help with searching for information please contact the appropriate Liaison Librarian for your subject.
• If you are not sure who your liaison librarian is email your query using the enquiry online form.

Computer/technical help
For further information about computing/technology related enquiries please contact the IT Student Helpdesk on freephone 0508 AUT IT HELP (0508 288 484) - national calls only, excludes calls made from mobile phones or phone 09-921-9953 or email help@aut.ac.nz

• AUT Online Info
• Info for Distance Students
• Learning Development - Te Tari Awhina

• Students who are studying at AUT and who live more than 50 kilometres from the nearest Campus
• Students with a disability
• Students who have exceptional circumstances, or who are deemed to be eligible by the Faculty within which they are enrolled, may also receive this service.
• Students studying at the Manukau campus

Please see the Distance Library Service Policy for full details of eligibility and the services available.

You are automatically sent an ID card if you live in NZ and have sent a photo with your course application. To get an ID card please contact Academic Registry help desk phone 921-9779 or fax 921-9812.

All AUT staff and students have been allocated an email address. To obtain your email address go to: http://intouch.aut.ac.nz/intouch/itclient/knowledge_base/kb_sub.php?articleid=11

You need to set up email forwarding to the email address you do use. Click here to set up email forwarding

There is no charge for this service.

You need to be enrolled as an AUT student and have received a student ID card. You need to email the Document Supply team at distlib@aut.ac.nz with your ID details to register as a distance borrower. To get an ID card please contact Academic Registry help desk phone 921-9779 or fax 921-9812.

This generally means that you are using the incorrect login and password.

To login to the Library catalogue you need your computer login and network password.

• Your login is written on your invoice and is also on the bottom right hand corner of your id card.
• Your default password is your birth date i.e. the day and month e.g. 01 Feb.
• However, once you register for the Internet, your password to the catalogue will change to the Internet password. See below.

To login to the Library's electronic resources you will need your computer login and an Internet password.

• Your login is written on your invoice and is also on the bottom right hand corner of your AUT student id card.
• Your Internet password is obtained by registration online.
• Click here to register.
• Remember that user names and passwords are case-sensitive.

This means you have not been registered as a distance user at the Library. You need to email the Document Supply team at distlib@aut.ac.nz with your ID details to register as a distance borrower.

We supply you with a return addressed prepaid courier bag when we send you the books you have requested. Ring freephone 0800-268-7437 to arrange collection. Retain the Track and Trace slip number issued to you until the book has been removed from your record.

If you are having difficulties returning the recalled items on time, please contact the Document Supply team. It is recommended that you register for the Text Messaging service. 

For books, select paper.
For book chapters and journal articles select PDF for an electronic version, or paper which would be mailed out to you.

• As an undergraduate you may renew your items 3 times.
• As a postgraduate or staff member you may renew your items 3 times.

This is correct. Unfortunately our software does not support recording distance requests. When you have submitted your request there will be a note that says "Your request is successful" which indicates that we have received your request. You should hear from us shortly.

The Library will courier over Library material for staff in a green Library delivery bag to the following campuses:

• Penrose
• Mangere
• Kawerau

Exception: Manukau staff have their material sent by Courier Post to the Manukau Campus.

Staff are requested to return the material in the same Library bag to be left at the main reception at the campus.

The same borrowing conditions as other staff members apply.

Staff at these campuses will be registered as a distance staff member. If not, please contact the Document Supply team to arrange this.

• Books from the Main collection. Click here to search.
• A chapter from items in the Reference collection and Course Reserve/High Demand collection books. Copyright conditions apply.
• Contents pages.
• Journal articles.
• For postgraduate students items from other Libraries. Please use the Interloan form.

• e-Reference - online dictionaries, encyclopaedias and information of APA referencing
• Subject Guides - for subject specialised information sources recommended by your Liaison Librarian

• Try your local university library. AUT staff and students are eligible to borrow, in person, from any other member university under University Library Aotearoa New Zealand (ULANZ): a national borrowing scheme for New Zealand's universities. Click here for list of libraries and borrowing policies.
• Try your local library.
• Postgraduate students may request an interloan. Click here for the Interloan policy and form.

Use the Library catalogue to locate items held by AUT Library. Click here if you require help to searching for items on the catalogue. The following collections on the catalogue are available 24/7:

• e-Items from Course Reserve/e-items.
• Exam papers.
• e-Books.
• e-Journals.

To find articles on a particular topic:

• Search in our Databases page. Use Google Scholar or browse the Databases list.
• Select a database. Click on more information to find out more about the database.
• You will be prompted to enter in your login and password.
• Search the database. Click here for help on searching databases or try our tutorial ilt.
• If you find only the summary (i.e. citation and abstract) of an article within the database look for an articlelinker button, or go to the online tutorial Finding Full Text.

To find articles you know:

• To find both electronic and print journals go to Basic Search on the Catalogue:
  • Type the title of your journal (NOT the article) in box 1
  • Select "Title begins with..." in Box 2
  • Highlight "Journals" in Box 3
• Once you have found the journal this way you will be able to get the article.
• To find electronic journals only, go to the e-journals page:
  • Browse subject from the drop-down menu
  • Search by title.
• Request the print journals by completing a Distance Library Request form.

To request journal articles and books held at AUT Library please use the Distance Library Request form. If you have problems filling out this form please email the Document Supply team at distlib@aut.ac.nz.

For items not held at AUT Library postgraduate students may use the Interloan form. A printable version of the Request Form is available in Microsoft Word format.

Undergraduate
Loans:
Loan period - 21 days (standard renewal conditions and penalties* apply).
Limits - Up to 20 books on loan at any one time, no loans outside New Zealand.
Delivery - Couriered to your nominated mailing address with an enclosed prepaid return bag.
Journal articles held in AUT Library:
Limits - Up to 20 journal articles per year.
Delivery - Emailed to your AUT email address is the preferred option.

Postgraduate
Loans:
Loan period - 28 days (standard renewal conditions and penalties* apply).
Limits - Up to 50 books on loan at any one time, no loans outside New Zealand.
Delivery - Couriered to your nominated mailing address with an enclosed prepaid return bag.
Journal articles held in AUT Library:
Limits - Up to 50 journal articles per year.
Delivery - Emailed to your AUT email address is the preferred option.

Staff
Loans:
Loan period - 28 days (standard renewal conditions and penalties* apply).
Limits - Up to 50 books on loan at any one time, no loans outside New Zealand.
Delivery - Couriered to your nominated mailing address with an enclosed prepaid return bag.
Journal articles held in AUT Library:
Limits - Up to 50 journal articles per year.
Delivery - Emailed to your AUT email address is the preferred option.

You can recall i.e. reserve an item on loan to another borrower.

1. Click on the title to get the full record display from the catalogue.
2. Click Request Item on the menu bar.
3. Login with your login and password.
4. Click the drop-down menu and select Distance Request. Click on OK.
5. Enter in your Delivery address, your email and your comments and into the request form
6. Click Submit Request.
7. Confirmation of the request should appear.

Note:

• There will be no record of your request on your borrower record.
• Your recall will not be effective until the current borrower has had the item for 7 days.

1. Click on Login or My Details, whichever option is available from the Catalogue.
2. Enter in your login and password.
3. Your library record will appear.
4. Locate the item you wish to renew under Items on Loan.
5. Select this item.
6. Click the drop-down menu to select either Renew selected items. Alternatively you can choose to renew all your items by selecting Renew all items from AUT Library.
7. Click on Renew items.

Note:

• As an undergraduate you can renew your items 3 times.
• As a postgraduate or staff member you can renew your items 3 times.

Your borrower record allows you to:

• Check personal details, i.e.your name, address, items on loan, messages and fines
• Renew items on loan
• Recall an item on loan to another borrower
• Cancel recalled items
• To Set and use your own search preferences

To check your list of saved items and saved searches:

1. Click on Login or My Details, whichever option is available.
2. Enter in your login and password.
3. To ensure no other library user has access to your details click on Exit or Logout.

You can visit either of our two libraries, City Campus and North Shore Campus.

Physical address:

City Campus
Level 4
WA Building
Wellesley Street
A uckland Central
The City Campus Library holds materials for the Faculties of Design & Creative Technology, Applied Humanities (except Education), Applied Science and Business.

North Shore Campus
AL Building
Akoranga Drive
Northcote
North Shore City.
The North Shore Campus holds the material for the Faculty of Health and the School of Education.

Both campus libraries have computer access to the Library¡¯s electronic resources.

Please click here for the opening hours.

General enquiries
Contact the Document Supply Team

Searching for information

• Click here to use our help guides.
• Complete our online Empower Tutorial. Click here to begin tutorial.
• For in-depth subject advice and help with searching for information please contact the appropriate Liaison Librarian for your subject.
• If you are not sure who your liaison librarian is email your query using the enquiry online form.

How do my students learn Information skills
Staff of distance courses can arrange for their students to learn library research skills by the following means.

• If your students have an induction course at AUT the Library offers specially oriented workshops for distance students. These classes can give a general introduction to information retrieval skills, the Library website, the Library catalogue or other Library databases. The workshops are hands-on and classes are demonstration only. Workshops can be held in the Information Literacy Lab (City Campus) or any computer classroom. Classes can be held in the Library or in any classroom with a datashow. Any of these sessions can be tailored to a specific group to provide an introduction to skills and resources for a particular project or assignment. For further information or to book for a group please contact Erin Foster ext 8871.
• Recommend your students complete the Library's online tutorial, Empower.
• Recommend your students to check the Library help pages.

How do I inform my students of the Distance Library Service?
New distance students should receive a brochure from the Library in the mail a week after they are issued with an id card. Staff may inform students of the Document Supply Service and notify the Library of any students who are eligible but have not received a brochure. Please contact Deidre Ashton, Document Supply Coordinator to arrange this.

How do I apply to get materials online?
To ensure that all relevant online Library resources (databases, books, journals, articles, images etc) have been linked to your AUTonline course please email e-resources@aut.ac.nz or phone 921-9999 ext.8550.

How do I apply for materials to be available for distance students?
Generally the material will be held at the AUT Library. Students request the item from the Library using either the Library catalogue or the Distance Library Request form. If many of your students are located in single area the Library can order up to 8 copies of the same title and deposit them into the local library. Contact the Document Supply Coordinator with the material you require e.g. title, author, publisher,date.

Delivery to other campuses
The Library will courier over Library material for staff in a green Library delivery bag to the following campuses:

• Penrose
• Mangere
• Kawerau

Staff are requested to return the material in the same Library bag to be left at the main reception at the campus.

Exception: Manukau staff have their material sent by Courier Post to the Manukau Campus.

The same borrowing conditions as other staff members apply.

Staff at these campuses will be registered as a distance staff member. If not, please contact the Document Supply team to arrange this:

Document Supply Staff can be contacted in the following ways.

Free Phone: 0508 353942
Phone: (+64 9) 921- 9816
Fax: (+64 9) 921- 9996
Email: distlib@aut.ac.nz
Postal address: AUT Library, Private Bag 92 006, Auckland 1142

Staff can request an item using the Distance Library Request form.

Staff can recall an item
You can recall i.e. reserve an item on loan to another borrower.

1. Click on the title to get the full record display from the catalogue.
2. Click Request Item on the menu bar.
3. Login with your login and password.
4. Click the drop-down menu and select Distance Request. Click on OK.
5. Enter in your Campus address address, your email and your comments and into the request form
6. Click Submit Request.

Note:

• There will be no record of your request on your borrower record.
• Your recall will not be effective until the current borrower has had the item for 7 days

Also click here to see other general services for Academic staff.