AUT Library received 4316 responses from students and staff telling us what is important and how they rate the resources and services.
A summary of the survey results and Library responses is provided below.
These are the 10 highest ranked areas of importance to clients
This is how the Library plans to address these issues
1. The availability of quiet study place in the Library
The Library has taken a number of steps to control noise in the Library as a result of your feedback. Security Officers now actively patrol libraries at all three campuses, including Manukau.
The Library will assign Level 6 of the City Campus Library as a strictly silent study area, and in doing so will open up Level 5 for group study. A silent/individual study zone will be designated on Level 2 (facing the car park) of the North Shore Campus Library.
The Library will seek architectural advice from Campus Services on methods of buffering sound from the stairwells and lower floors at both the City and North Shore Campus Libraries. This may involve erecting sound proof barriers and rearranging furniture, depending on the advice received.
The Library will monitor the silent study zone at the new Manukau Campus Library in the coming months, and raise any issues with the Manukau Steering Group. Please continue to forward your feedback on this issue to the Library’s online Suggestions Box at http://www.aut.ac.nz/library/services/forms/suggestions-box.
The Library will actively manage the silent study zones across all three campuses (particularly during exam time).
We acknowledge that the Libraries on all three campuses are busy and crowded at peak times of the year. Your co-operation in keeping noise to a minimum is appreciated.
2. The navigability of the Library website
Since this survey was conducted in 2009, the AUT Library website has been migrated to a new content management system, and is now consistent with the design of the AUT University’s website. The content of many of the Library’s pages has been updated in this process.
The Library is actively monitoring client usage of its website in order to improve its understanding of user needs and to assess the impact of the new website. Focus groups were held in August and September to gain further feedback from users on what is important to our clients.
All Library users are also encouraged to forward us feedback on the new website at http://www.aut.ac.nz/library/library-news/new-library-website
3. The navigability of the Library catalogue
Improvements to the catalogue are constrained by the degree of customization permitted to the Voyager Library Management System.
The Library is planning to implement a ‘discovery layer’ product that will provide seamless access to a vast array of scholarly resources in many formats (books, articles, dvds). This product, once implemented, will enhance access to scholarly material and eliminate the need to search the catalogue unless preferred.
The Library encourages students to make full use of the suite of resources available to assist clients access the catalogue:
4. The availability of course specific resources that meet clients’ learning needs
The Library works closely with Faculties to ensure that it holds at least one copy of all texts on both required and recommended reading lists for courses. Please inform the Library Help Desk if you are having difficulty finding any items on your course reading lists.
Students are able to link directly to all course reserve items (print and electronic) from AUTonline.
The Liaison Librarians have also developed guides in each of the faculty subject areas, as well as some interdisciplinary subjects. The new guides can be accessed from the Library website at http://aut.ac.nz.libguides.com and via the Library Resources pages in AUTonline.
The Library collections are continuing to grow and improve. In 2009 the Library trialed 17 databases and purchased 9 new databases. The Library also increased the print collection by purchasing 10,104 new books, and 426 new audio-visual items. In addition, there are 48,240 e-books and 80,565 e-journal titles in the collection.
5. The availability of computers