Library - Library Customer Satisfaction Survey Results 2009

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These are the areas where you felt there was a need for improvement

The Library will seek architectural advice from Campus Services on methods of buffering sound from the stairwells and lower floors at both the City and North Shore Campus Libraries.  This may involve erecting sound proof barriers and rearranging furniture, depending on the advice received.

The Library will monitor the silent study zone at the new Manukau Campus Library in the coming months, and raise any issues with the Manukau Steering Group.  Please continue to forward your feedback on this issue to the Library’s online Suggestions Box at http://www.aut.ac.nz/library/services/forms/suggestions-box.

The Library will actively manage the silent study zones across all three campuses (particularly during exam time).

We acknowledge that the Libraries on all three campuses are busy and crowded at peak times of the year.  Your co-operation in keeping noise to a minimum is appreciated.

2. The navigability of the Library website

Since this survey was conducted in 2009, the AUT Library website has been migrated to a new content management system, and is now consistent with the design of the AUT University’s website.  The content of many of the Library’s pages has been updated in this process.

The Library is actively monitoring client usage of its website in order to improve its understanding of user needs and to assess the impact of the new website. Focus groups were held in August and September to gain further feedback from users on what is important to our clients.

All Library users are also encouraged to forward us feedback on the new website at http://www.aut.ac.nz/library/library-news/new-library-website

3. The navigability of the Library catalogue

Improvements to the catalogue are constrained by the degree of customization permitted to the Voyager Library Management System.

The Library is planning to implement a ‘discovery layer’ product that will provide seamless access to a vast array of scholarly resources in many formats (books, articles, dvds).  This product, once implemented, will enhance access to scholarly material and eliminate the need to search the catalogue unless preferred.

The Library encourages students to make full use of the suite of resources available to assist clients access the catalogue:

• Workshops: Getting Started: Catalogue:  The Library runs workshops across all three AUT campuses to provide students with information on the Library's resources, including the Library Catalogue.   Workshops include an overview of the Library website, tips for finding books, and features of the Library Catalogue (e.g. how to access your personal record to renew books). See: http://www.aut.ac.nz/library/study/workshops/getting-started-catalogue
• Online Help Resources (Empower):  The Library has developed an online tutorial to show you how to find information efficiently and effectively using the Library's resources, and how to evaluate the information you find. See:  http://www.aut.ac.nz/rc/library/EmpowerTutorial2/index.htm
• Library Help Desk: The Library Help Desk can provide assistance with using the Library Catalogue, if students require individual assistance. See: http://www.aut.ac.nz/library/study/liaison

The Library is always looking for ways to improve client access to the catalogue.  Please use our Suggestions Box to assist the Library to review and enhance its online help resources.

4. The availability of course specific resources that meet clients’ learning needs

The Library works closely with Faculties to ensure that it holds at least one copy of all texts on both required and recommended reading lists for courses. Please inform the Library Help Desk if you are having difficulty finding any items on your course reading lists.

Students are able to link directly to all course reserve items (print and electronic) from AUTonline.

The Liaison Librarians have also developed guides in each of the faculty subject areas, as well as some interdisciplinary subjects.  The new guides can be accessed from the Library website at http://aut.ac.nz.libguides.com and via the Library Resources pages in AUTonline.

The Library collections are continuing to grow and improve.  In 2009 the Library trialed 17 databases and purchased 9 new databases.  The Library also increased the print collection by purchasing 10,104 new books, and 426 new audio-visual items. In addition, there are 48,240 e-books and 80,565 e-journal titles in the collection.

5. The availability of computers

City Campus: 

• The WA Learning Centre Open Access Lab has approximately 64 computers that can be booked up to 24 hours in advance for periods of 2 hours at a time.
• In addition, there are a number of “first come first served” computers available on Level 3.
• There are 20 wireless laptops that can be borrowed from the IT Service on Level 3 for use anywhere in the Library.

North Shore:

• The Akoranga Open Access Lab has 72 computers and 20 laptops that can booked in advance.
• There are 20 additional computers in the Learning Lab that students can use when the Lab is not in use for classes.

Manukau:

• There are  12 computers in the Library.
• There are  50 wireless Netbooks can be borrowed from the Library Service Desk for up to 2 hours.
• The Open Access Lab (MC108) has 33  dual boot Apple Macs.

Wireless access and power points are available throughout the Libraries to enable students to use their own laptops.