Library - Customer Satisfaction Survey Results 2007
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Customer Satisfaction Survey Results 2007
Thank you to all staff and students who responded to the recent Library customer satisfaction survey telling us what you feel about Library resources and services.
The survey focuses on three key areas of service - information resources, library staff and the physical environment. The survey also gauges users' minimum and desired levels of service for each area.
These are the areas where you felt the library was performing well
- A comfortable and inviting location
- Space for group learning and study
- Library staff who instil confidence in users
- Giving users individual attention
- Library staff who deal with users in a caring fashion
These are the areas where you felt there was a need for improvement
1. Print and/or electronic journal collections I need for my research
How we can help:
An Inter-library loan service is available for staff and postgraduate students if the Library does not hold the resources you require.
The Library serials collection has grown significantly over the last 5 years. We now hold 2,780 print and 57,040 full-text electronic serial titles and we will continue to evaluate new resources. The Library staff are always willing to assist you with finding the resources you require for your research.
2. Quiet space for individual work
How we can help:
Levels 5 and 6 of the City Campus Library have been assigned Silent study areas.
We recommend that you further assist the Library by switching your mobile phone to silent mode and keeping noise to a minimum while in the Library.
3. The printed materials I need for my work
How we can help:
Borrow Direct is a new service this year which allows staff and students to borrow books from the University of Waikato, Victoria University of Wellington and University of Otago by requesting items via the Library catalogue.
The ULANZ scheme, introduced last year allows walk-in access and borrowing from the following universities: Lincoln University, Massey University, University of Canterbury, University of Otago, University of Waikato and Victoria University of Wellington. Further information on ULANZ can be found at http://www.aut.ac.nz/library/library_services/borrowing/
The Library spends about $2 million each year on print resources and the print collection has increased by 88% since 2000 and we now hold 210,885 volumes. In addition the Library has access to 26,455 e book titles, with the added advantage of being accessible in your office and at home as well as in the Library.
4. A Library website enabling me to locate information on my own
The Library website was redesigned in 2006 and we are continually looking at ways to make it more user-friendly.
Your feedback is always welcome.
5. Easy-to-use access tools that allow me to find things on my own
The Library is evaluating software for a federated search tool that will allow the simultaneous searching of multiple databases. We hope to make an announcement soon.