Library - Planning & Quality

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Home  >  About Us  >  Planning & Quality

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This page is about planning & quality management at AUT University Library. You will find links here to a range of documents that provide information about how we plan, publicise and review our work.

• Client Services Charter
  Click here to read the Charter, which outlines what you may expect from the Library, and in turn what you can do to help us to help you
• Customer Satisfaction Survey
  Click here to read results from the most recent survey of library users
• Suggestions Box
  Click here to may submit comments, complaints, and compliments
• Organisational Structure
  Click here to see what our organisational structure looks like, and read about the areas of work of our Library teams
• Policies & Regulations
  Click here to read the Library policies and regulations
  
• Quality Management
  Click to read our Quality Strategy; read about our Internal Quality Assessments
• Strategic Plan
  Click here to read the AUT University Library Strategic Plan (2007-2011)

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