This is your chance to tell us about your experience with ICT services at AUT, and to help us better meet your ICT needs.
What is the ICT Services Student Survey?
Feedback from the ICT Services Student Survey helps us monitor and enhance our IT resources, such as:
- IT support
- Open access labs
- UniSurf (AUT Wireless)
A representative sample of AUT students is regularly surveyed about ICT services. All feedback is aggregated to make sure individual responses can't be identified. The data are analysed and a comprehensive report is then prepared for ICT Client Services.
Key results from the 2012 ICT Services Student Survey
The 2012 ICT Services Student Survey invited a representative sample of AUT students* to assess students' overall satisfaction with AUT's ICT services. Over 2,700 students (35%) responded to the online survey between July-August 2012. All ICT services showed significant improvement since the 2008 IT Services Student Survey (except UniCentral, with which student satisfaction remained extremely high).
Survey results indicated that the majority of students were satisfied with:
- UniCentral services (84% satisfied, 3% dissatisfied)
- ICT Student Support services (83% satisfied, 5% dissatisfied)
- Teaching & Learning Technologies (82% satisfied, 7% dissatisfied)
- Open Access Labs (80% satisfied, 7% dissatisfied)
Students' responses also demonstrated that the proportion of UniSurf users has increased dramatically (from 38% of respondents in 2008, to 81% in 2012).
*enrolled in a programme of study in 2012 (as at 1 May 2012)
More informationGo to our FAQs section to find out more about how we ensure your confidentiality and use the survey results.