Concerns, complaints and compliments
AUT's Health, Counselling and Wellbeing Centre is committed to providing excellent health, counselling, and wellbeing services for AUT students and staff. We welcome your feedback on our services.To provide feedback on our services:
- Email firstname.lastname@example.org
- Phone + 64 9 921 9992 or + 64 9 921 9998
We appreciate that although we strive to provide you with excellent care that at times you may have cause to complain about your care from our centre. We would like to assist you in finding an acceptable resolution of your complaint. We encourage you to speak with the staff member concerned in the first instance. If it is not comfortable for you to do so or the issue is not resolved, you can contact our complaints officer. This is our manager Stella McFarlane, however any member of our staff can receive your complaint.
For information about the complaints process:
- See the Health, Counselling and Wellbeing complaints process (33.1kB)
- View the AUT complaints procedures in the AUT University Calendar
- Contact the AUT Student Centre on 0800 288 864 (0800 AUT UNI)
For information about health advocates and the Code of Patient Rights:
Visit the Health and Disability Commission website
As your primary health care providers we acknowledge you may need our support to make a complaint about another health provider. Please speak to us if you need our support.
Last updated: 14-Feb-2014 6.31pm
The information on this page was correct at time of publication. For a comprehensive overview of AUT qualifications, please refer to the Academic Calendar.